G Plans has a rating of 1.0 stars from 253 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about G Plans most frequently mention credit card, customer service, and better business problems. G Plans ranks 400th among Weight Loss sites.
This company does not typically respond to reviews
Personally I found the app very helpful, I eat a lot of different new things I was not used to and I am slowly but steadily losing weight, at the speed they predicted - no idea how they do it, but it works! Yes, it's pricey and yes, sometimes the whole thing looks doggy, and their customer service is non-existent, but I decided to take a leap of faith and it was worth it! I have been on tons of diets in my life, this is so far my favourite!
The doctor's appointment and medication is fine but I'm paying extra for a meal plan and app that doesn't work. They trick you into trying their free meals, but then you pay $65.00 for delivery of the "free" meals and then you are committed to buying five more boxes of five for $75.00. On the phone they will tell you that they will cancel it but then they just keep on coming. The "chat" button on their website/app doesn't work as I've tried six times and never once received a response. Stay away - their are other plans. Do your research better than I did mine or I would have found all the complaints. Instead I only found the positive ones that I think they must pay to advertise on those sites.
This entire plan is a joke. And don't believe what you read about getting a full refund. I was told I have to pay $59 to cancel prior to my commitment of "free meals". Complete and utter fraudulent activity. I will be disputing the charges with my credit card and getting my money back from this joke of a plan.
Tip for consumers:
It states that if you are unhappy with G Plans you will be refunded which was false information.
Products used:
Meal plans and G Plan App
I joined on May 3,2023. Tried to cancel within hours. No contact support. App is very poor. It took 3 weeks to get someone to reply so I could cancel. They charged me $437.77 for nothing. I never agreed to receive 5 meals a week. Tried and tried to cancel. No response Fraud. Food was awful. They want to keep my money. No refund. Then charge me $59 to cancel. Never agreed to any of this Regina Farmer
Tip for consumers:
Please do not sign up with them. They are just a cheap scam to get into your credit card. 5 meals per week I did not know about. I am out
&$437.77 in 3 weeks. Thought it was $15 per month. I thought I could cancel any time. Outrageous.
Products used:
It was a diet app that I thought I was getting. They did not provide enough information. Food they sent was terrible. Never approved. I tried to cancel entire purchase within 12 hours. No one ever answered telephone or emails. Sorry company. Take advantage of people.
Do not sign up for this plan. I left three messages and emailed four times with no responses. I tried some of the meals and somehow they put me on a recurring plan. Cannot get a hold of anyone to cancel. Plus, I swear I did not sign up for the annual plan as I only wanted to try one month. Next I know I am charged for supplements and an annual plan. Very misleading so I agree... it is a bait and switch.
As I was cancelling the plan, I just found out that I paid for a year's worth of meal services was being billed separately from the initial paid services. Nowhere in the online site does it say that it was set up this way. Per the G plan rep I talked to, they stopped the meals but won't cancel the online app access until December of 2023 so I won't get any refund. What a rip off!
Tip for consumers:
Hidden charges
Products used:
3 weeks of 5 meals then the delivery stopped
I signed up for the 39 dollar plan and ended up being billed over $200. I cancelled immediately and have emailed the company twice to request a refund. Still I have received no email back or refund. Now i am having to go through my bank. A lot of hidden things with this company and they take money without even being authorized.
Tip for consumers:
Don't use it
Products used:
none
Liar and a thief. That platform waited almost a month to reply and pretended to be a legitimate merchant when that was false. Steal money and claim plans do not allow for a refund. Does not display its refund, return, or exchange conspicuously on the website.
A scam using a ruse to take people's money unfairly. Online fraud falls under a weight control center.
Tip for consumers:
N/A
Products used:
None
I signed up for a monthly plan knowing I could try this service for 30 days, but when I cancelled 2 weeks into plan I was told I would receive no refund. My monthly plan was actually charged for the full year all at once even though I didn't choose it. Surprisingly when I cancelled they are telling me I can't be refunded for the $288 I was charged because I was in the year plan, that I didn't choose. Isn't that coincidental to have been forced into yearly plan and charged yearly charge only to be told my 30 days was invalid? Do not join this plan! They do not operate professionally and are very underhanded.
Tip for consumers:
Don’t even try for 30 days! They are not being forward or upfront about that. They will charge you full year all at once and tell you they can’t refund you!
To say this company sucks is a understatement. They ship food in packaging and product thawed and warm. All of the boxes were soaked from being wet They never answer there phones and hide behind texting and BOTS.
The food was supposed to come in frozen an here is a picture of product squished on top of each other.
They are absolute thieves.
Tip for consumers:
You need your head examined to do business with this company.
Products used:
NONE!!!!!!!!!!!!
I signed up for the free membership and was bombarded with verbage, lo and behold there is a section where you automatically get billed membership after 7 days! They have taken my money and refuse to refund, even though i have not used their product! Please everyone beware, go look at other reviews, you'll see they cannot be trusted and don't refund!
Tip for consumers:
Please do not use these people, all they care about is your money! Even though i didn't use their product they have kept MY MONEY!! Hide their terms and conditions in endless verbage. Click bait scam!!!!!!!!!!!
Products used:
None
I wish I had read reviews before trying this. The company is a nightmare. SCAM! They take your money and then you can't get any real answers about charges or canceling. I had to get my credit card company involved to dispute the charges.
I received an email today with confirmation that I purchased G-Plan and some sort of add on totaling over $288.00. The problem is that I never made the purchase. When I called the company to explain they said they had my email address and credit card and that all the info checked out, so it actually WASN'T fraudulent. I've had an email exchange with customer service saying almost the exact same thing and that the Terms and Conditions clearly state no refunds. To my absolute shock they didn't accept my claim as valid, for a product I've never even heard of. They are an absolute scam with improper business practices. DO NOT buy from them. I'm notifying my bank of the fraud and I will not be paying them. Just beware.
They have taken so much money from me. What was suppose to be a $39 subscription and $20 extra for the extra. I have been billed $39+$98+$151 like why I couldn't tell you. I have been calling the last 3 days and nobody ever answers the phone. I have sent 6 emails and not one response. I have done the chat box but its all bot responses. Whatever you do! DO NOT SUNSCRIBE! I am changing my debt card so that they can't try and get more money. I will be reporting them to the attorney general and better business. I should have known when it showed the billing was in california. Crooks!
Tip for consumers:
DO NOT DO IT
Products used:
None. I wanted to cancel when I started seeing all the charges!!
DO NOT USE! BUYER BEWARE! Like other reviews here, I was forced to cancel my cc because they are a complete scam. They do not have a spot on the app or website to cancel, nor can you access billing info to change/edit the information. They have a phone number you must call, or an email address and neither works to actually reach them. There is also an app support chat bot that promises to give you an answer as soon as possible but never comes through. Tried to reach out through the support facebook group and the lady suggested calling or emailing.
I signed up for an annual subscription but they took monthly payments out of my account as well. Offered no refund and no accountability. I only ticked one start because i couldn't pick zero! I don't recommend G Plans!
Products used:
Diet plan
I never received my medication and they took the money out of my bank. Couldn't get a refund. The pharmacy tried contacting the doctor and no answer. I think they must be fake. I'm out $229 plus $375 to join. I can't afford that kind of rip off I'm not leaving proof of purchase it has my information on it.
Tip for consumers:
Rip off. Horrible people and company
Products used:
The plan and medication. Met the foctor
I signed up not realizing that it was a terribly under-developed app, and when i went to cancel it required me to call them. I've been trying to call them for 2 weeks now. They are always "too busy" make you leave a message - one time I called three times cause when leaving a message I got disconnected. You are required to call to cancel and can never get through... wonder why... if you can't get ahold of them, they can keep taking your money... SCAM, AVOID!
Total fraud, you think you're signing for a $39 app and the charged $288! Furthermore they charge for other items I did NOT sign up for and was charge over $500! I reached out to the company when
I saw the charges requesting a refund for ALL services expressing that I did not sign up for these services. They denied the refund. Total fraud.
Tip for consumers:
Do not sign up!!
Products used:
None
I made the mistake of signing on to this plan then very unfortunately read the reviews last. They charged my card without my permission on the food they have which said I had 24 hrs to confirm. I didn't confirm but they first charged me shipping then sent the food. I did not authorize either. I called four times so far and no one ever calls back so I could not cancel my account and the food. Very unprofessional company. Good thing I have a good credit card company that understood and reversed the charges. Please don't be a fool like I was trusting this company. My charges are on my statement for Gplan...10.99 & 39.00
Tip for consumers:
If you call no one answers the phone but you do get to leave a message which never gets answered anyway so don't get your hopes up.
Products used:
No other product chosen
Box of food arrives broken with contents spilling out and expiring in the heat. You can't simply cancel online. Couldn't get in touch with customer service rep to cancel for 2 weeks. She refused to cancel my subscription and kept offering other options. I've now finally canceled but continue to receive boxes and get charged. Biggest scam I've ever met.
Tip for consumers:
Still haven’t been able to cancel my account. Might be stuck paying for this for the rest of my life
Products used:
Box of 6 meals
I was offered to buy one book, but just a minute later after paying for the book they charged me with annual fee for some weight loss plan!? I never agreed to that. I disputed charges to my bank, but never got back funds. It was on My 17.2022. This year on the same date they are charging my credit card again even though I locked the card because of them. I am disputing charges again, I am so angry at them and my bank too. They are criminals, never responded to may cancellation or request to refund funds.
Read the sign up carefully. They have a check mark on the form that says it will be billed monthly. I got ill when I joined and they kept emailing me and kept emailing back asking to postpone till I was better. I did not use the program at all and they said online that they will refund the one payment but not the first payment. Now days $40 is lots of money to everyone. SCAM SCAM Scam. Companies that turn it into monthly billing are scammers and just make $40 dollars for nothing at all. I think I have learned my lesson. Now. Will call my credit card company for the first $40 and see what happens
Tip for consumers:
Scam
Products used:
nothing
Ok, so I became caught up in the spiel, but before I pressed the process button, I looked to see if this was a one time purchase or a subscription. They did not mention anything regarding any ongoing charges...until after the process button was clicked and THEN they tell you about ongoing charges and jump start fees. I promptly cancelled my account. If you cannot be transparent regarding fees/charges, then we cannot do business. Of course when you go to cancel, they run you around stating that you cannot cancel online but you have to call, and once you call they tell you that waiting times are longer than usual and then switch you to a message bot. Stay away from this company.
Tip for consumers:
Nope.
Products used:
No Products were used.
I signed up for this plan at $78 then was charged nearly $300. As soon as I noticed the charge (the next day) i cancelled and requested a refund and was told no because the plan i signed up for was discounted and Exempt from the 100% money back guarantee refund they offered per "Sheldon" that was listed in their site
Tip for consumers:
Do not buy
Products used:
I signed up for this plan at $78 then was charged nearly $300. As soon as I noticed the charge (the next day) i cancelled and requested a refund and was told no because the plan i signed up for was discounted and Exempt from the 100% money back guarantee refund they offered per “Sheldon” that was listed in their site
I signed up for the pro-plan. It was stated in the policy upon signing up, that there is a 30 day money back guarantee. It was under 24 hours of signing up that I realized that the plan and the app where horrendous. I had to call consistently, every hour, for over 2 days to get a hold of someone on the phone, Octavia was her name. She told me that I could not get a refund because I received a new member discount. This was NEVER mentioned anywhere in there refund policy. Steer clear of this company. They are a bunch of cheats. In fact, The better business bureau has received so many complaints, that this company has been downgraded to "unaccredited" with a grade of "F"
They told me my weight loss would be easy for my body type. Once I signed up it was changed to difficult. They have also tried charging my ccard hundreds of $$ I did not authorized. They don't answer phones or return emails to help you.