I would like to preface this review by telling you I tried to post it on the Frigidaire website. They rejected the review and in the rejection they included a list of all the reasons that they rejected you. I didn't do one thing on that list but they rejected the review anyways. It's obvious why. They're thieves. They're liars. They're scammers. They don't care who you are they are going to rip you off and they don't care who you report them to.

Don't buy anything from them. They will send you garbage products and they will not stand behind them. 28 emails. 28 emails. Trying to get them to send me the product because they sent me a garbage product. First they told me that they couldn't help me until I gave them my name my address my telephone number etc. All the stuff that they can sell for profit. So I gave them all that then they demanded the serial number off of the air conditioner. I gave them that. Then they said okay thank you. All done. They weren't going to help me at all they just want it all my information because they can sell it for profit. L. Well I wasn't having that. I want a working air conditioner that's what I paid for. I want one. For the last 27 emails every single email they have to sent they demand this form this, form this form, this form, this form, this form. I have sent them every single thing they have asked for five times. A couple of things like the serial tag I've now sent them seven times. Every single email when I ask him what's going on you have to send us this form. I tell him I already sent it to you. It's one long email thread all the attachments are right in the email thread you can see them as soon as the email gets to your inbox. All they keep saying if you're not going to fulfill our request we're not going to send you an air conditioner this is the process. There is no way to make these people understand I've sent them to them over and over and over again. Then a creative liar with the company said "you sent us the form with an erasure on it and we can't accept anything with an erasure" What a stupid lie. I filled the form out digitally. There is no erasure. I only needed to sign it and date it. I signed it I dated it. There's nothing to erase there's no erasure. So they started in with that you have to send us the form X again. You have to send us back form. IT'S RIGHT IN THE EMAIL THREAD YOU LIARS! They just keep sending me emails telling me I have to send them the documents they request. THEYRE ALL ATTACHED TO THE EMAIL THREAD YOU SCAMMERS! I keep telling them I sent them to you I've sent them to you I sent them to you. I send them the documents they tell me I didn't send the documents. I filed with the Better Business Bureau. I filed with the Federal Trade Commission. I filed with my State's Attorney General because this is a scam and anybody who reads the email thread can see that. They don't care. They just keep right on lying and they just keep right on playing games. They're disgusting. So I called an attorney. That's the only way you're going to get anything out of these disgusting scammers. Don't buy anything from them. They produce garbage and this is the kind of games they play. They're not worth it. If you want to give money away give it to me I'm an elderly, disabled, indigent veteran who can't afford to be ripped off the way this company is ripping me off. Disgusting.

Warning, if you buy an appliance that you absolutely need and can't go without like a fridge, washer, dryer, etc. do not buy a Frigidaire or Electrolux (Same company). Our experience has been horrible.
We bought a new fridge from Lowes on Sept 27,2022 and when it was unboxed we noticed a dent in the door. We tried to take it back to Lowes and they said we couldn't return it because we didn't buy the extended warranty so we would need to have Frigidaire replace it. WRONG! On Lowes own website they state that their return policy is 48 hours on all large appliances. We called them less than 24 hours after buying the fridge.

After getting nowhere with Lowes we contacted Frigidaire. They said they would fix it for us and to go ahead and use the fridge.

After plugging the fridge in we filled it with groceries to replace the food that was ruined when our old fridge quit working. That night the fridge started beeping at around 1 am. I woke up and checked the fridge and it had a "High Temp" warning light on. I opened the fridge and all of new groceries were frozen solid, and everything was ruined. I unplugged the fridge to stop the annoying beeping that woke up the entire family, then went back to bed. The next morning I drove to the Lowes store where I bought it and talked to the store manager who told me that they wouldn't take it back because we didn't purchase the extended warranty. I showed him on the Lowes website where it says appliances could be returned within 48 hours and he said he still wouldn't let us return it. Frustrated with Lowes we then contacted Frigidaire and Frigidaire sent out a repairman within a few days and he had to order a part to fix the fridge. It took about a week for that part to come in and get installed. Meanwhile we were putting our food in coolers on the kitchen floor. Within a few hours of the new part being installed the fridge started beeping again. The repairman told us to give the fridge 72 hours to re-calibrate, so we patiently waited with the fridge alarm constantly beeping and keeping the entire family awake at night. After a few days we contacted Frigidaire AGAIN and they sent the repairman out for the third time. He said he would order a different part in hopes of fixing the problem. By this time we had been without a fridge for almost three weeks, and were still living out of portable coolers on the kitchen floor. I called Frigidaire and told them I wanted to return the fridge and get a new one and they said we couldn't do that. Their policy was to fix the fridge until they determine it is un-fixable, then they would replace it, but would not let us return it for a refund.

To shorten this review, I will just say they we waited and waited on the part to come in to hopefully fix the fridge. After many calls to Frigidaire and them not budging on their policy to fix the broken appliance, we finally went and bought another new fridge, this time from Home Depot, and we made sure it wasn't a Frigidaire. After 75 days of living out of coolers on the kitchen floor, we contacted Frigidaire, told them we purchased another new fridge of a different brand, and requested that we return their broken fridge and get our money back. We explained that we had to buy another new fridge so we wouldn't have to live out of coolers. Frigidaire refused and said if we wanted our money back we would have to file a lawsuit to get it back. YES, that is what they told me.

We contacted Home Depot and cancelled our fridge purchase from them since It hadn't been delivered yet, and we kept living our of the coolers while waiting on Frigidaire. Finally at 86 days after purchasing the Frigidaire from Lowes (Dec 22,2022), the repairman had the replacement part and fixed the faulty fridge. We are still waiting on the replacement door that was dented.

There is a warranty act called the Magnusson Moss Warranty Act, and in that it stipulates that an appliance must be replaced or refunded within "Reasonable Time" if it is faulty. Frigidaire does not care, nor comply with that warranty act, and certainly doesn't care how long you go without an appliance if the one you buy from them is faulty. Frigidaire's policy of fixing until it is deemed un-repairable means that YOU as the customer have to wait on them no matter how long it takes for them to fix or replace the broken appliance. Frigidaire does NOT care about you as a customer, they just care about their policies. DO NOT BUY any major appliances from them if it is an appliance you can't live without.

8/8/23 Update - Frigidaire still has not replaced our dented door almost a year later after purchasing. The message we get each month from them is that the supply chain is holding the parts up.
Time for a lawsuit.

5/25/2024 update
After a year and a half after buying our new fridge with a damaged door and trying to get it replaced under warranty, the Frigidaire parent company Electrolux cancelled/closed our repair request saying our warranty has expired, yet they still never repaired the door. They kindly offered to sell me an extended warranty for $75 so that they could complete the repair we originally submitted 2 days after buying the fridge in 2022. DO NOT BUY Frigidaire or Electrolux appliances. They should be banned from sales in the United States.