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FreshwaterSystems has a rating of 3.1 stars from 3,923 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshwaterSystems most frequently mention customer service, good price, and fast delivery. FreshwaterSystems ranks 2nd among Water Filter sites.
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I purchased a new exact replacement water storage tank for my RO system. Amazon had them available but several people complained that the tanks they received were heavily dented or damaged. Freshwater Systems had the same tank at very competitive pricing and reasonable shipping cost so I decided to buy from then rather than Amazon and I'm very happy with my decision. The tank I received from Freshwater Systems was well packed and not a scratch or dent on it and I received it quickly. Thank you Freshwater Systems for the excellent customer service and pleasant buying experience.
I purchased two RO filters from them at a cost of $250 each. One was no good and they refused to replace it. "Our margins are to low" this is how they treat their customers.
The noted delivery date was pushed back 3 times.
System looks good, just have not completed the install project. Try me again later on!
Sent email for support questions regarding my purchase. No response received after a week.
Over 30 days to ship although I was told it was mfg problem.
The price was good, but they were out of stock. They did keep me informed, regularly, about shipping date. Took about 2weeks.
Byan was nice, but there seems to be data based issue.
The packaging of my UV bulbs was not in the expected tubes with bulbs in bubble rap. Instead they encased the bulbs in a spray type foam. The bulbs were difficult to get out of their encapsulating tomb and required great care to remove. Once removed they could not be put back for storage.
In the future I strongly request that Freshwater systems goes back to using the cardboard tubes with bubble wrap protection.
In the past when I replaced the filter, there was a video on your web site how to do. The video is no longer there and I did not find a video for my particular filter on the internet. The tech I spoke with could not immediately figure out the problem and I then sent her a photo of the connection site. After several tries and calls, we finally figured this out. Also I had difficulty reaching Freshwater Systems -- "all customer service reps are busy."
I probably need to discuss this with a representative. I received two faucets, and two RO units one was missing the top. I only ordered one unit. I also did not receive any manual or installation instructions. I'm assuming they should be included. I probably need a call tag to return the items I never ordered but received.
When I ordered everything that I needed it came all but one item. I called and they shipped it out right away. A week later its finally here. Im more disappointed in the peeps who put the order together and didnt add my item that was on the list...
Took over week to process my order, then to find out, the item I ordered was not in stock. I was not ever notified until I called three different times. I got a comparable replacement for the same money, then delivery was ok. Installation was easy, direct replacement for existing unit.
My filter light on the refrig didn't come on with the international MWF filter sent. Even though they claim it was disclosed that the filter could be the international version, the web site showed the US MWF filter. It wasn't clear to me. The water out of the filter tastes okay though.
I bought a placement quick connect from CPC on the basis of color and suspected 1/2 inch threads. No part numbers! After receipt of part, I determine it is 3/8 inch threads and cannot return it ( they say that when you order it). Then I pay $19.00 for shipping and handling on UPS. Why don't they send it by USPS for a fraction of the cost? I reordered the 3/8 inch thread part for under $10.00 and paid an additional 19.00 in shipping and handling. Customer service? I ask you?
It takes a while to get parts and they are sometimes out of stock. Delivery times have improved over the last year, but they are a long way from turn around times like McMaster-Carr and DigiKey.
Request for help are mostly ignored. Both by email and phone. My order was also messed up.
The filter seems to fit and works well. However, my address was changed inside the system (not by me) and got delivered to a wrong address. It took a few days to hunt it down - which was not fun. I did contact the company, but never got a response.
I really dont know what to say but just that once I finished installing the unit, the icemaker on my refrigerator stopped working. I checked all valves and water supply gets to the refrigerator but it is not making ice now.
I ordered a T&S faucet for my garage with an 8 inch spout. I wanted a 10 inch spout so I ordered a 'Universal" T&S brand 10 inch spout to switch out with the 8 inch. When it came, I immediately that I recognized that the 10 inch spout was not compatible with the faucet I ordered. I guess I would have expected someone to catch this and give me a call to make sure I got the right product. Now I have a $23,10 inch faucet that I cant use. Shipping is Back would probably cost half of what its worth. Not worth the trouble. On a good note, the price was good and shipping was free and relatively fast.
I got my parts. The fact they were packaged loose in a paper packet which broken open during shipping was disturbing. Not much thought involved.
It took long time and phone calls and finally I received them. They work super fine but somebody mess-up on shipment. Thank You!
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Founded in 1989, Fresh Water Systems (FWS) has grown to be one of the largest independent providers of residential and commercial systems, parts, and accessories related to water purification. The company counts among its long-time customers over half a dozen of the nation's biggest pharmacy chains. FWS maintains one of the largest on-site inventory warehouses in the industry at its headquarters in Greenville, South Carolina. This ensures a wide selection of replacement parts, highly competitive pricing, and fast delivery times. We strive for total customer satisfaction with our comprehensive and easy-to-use website and call-in center staffed by dedicated and highly-trained professionals.
Fresh Water Systems began its life as a small water cooler sales and service business in Southern California. The company grew quickly and soon expanded into filtration. In the late 1990s, FWS was approached by a national pharmaceutical chain about supplying them with treatment and dispensing systems needed to provide the USP-Grade water required for formulating certain medications. (In-house systems eliminate the need for expensive and short shelf-life bottled water.) This led to FWS becoming the exclusive distributor of the PharMate® dispensing system, which the company continues to manufacture and service for over 15,000 pharmacies nationwide.
In 2004, the company relocated its headquarters to Greenville in the verdant Appalachian foothills of South Carolina. Today Fresh Water Systems is one of the largest direct providers of all things related to water treatment and purification, supplying both homeowners and internationally recognized corporations with everything from hard-to-find small filter parts to large-scale purification systems. In 2014, the company moved into a new building with greatly expanded warehouse, call center and office space from where it serves an ever-increasing number of customers throughout the US and internationally.
FWS recognizes that its business centers around water, one of the Earth's most valuable resources, and takes very seriously its commitment to improving its impact on the environment. The company actively promotes and seeks out products that reduce pollution and support global sustainability. In its own operations, it has instituted comprehensive recycling programs throughout its everyday operations.
