Great experience with Adrianna! She was very prompt and helpful!
Christopher was very helpful and answered all of my questions
CJ was a huge help in an issue I encountered. Fast and friendly, solved my problem. Thank you!
Thank you for reviewing us, Ian! I'm thrilled to hear Cj was able to assist you in a quick and friendly manner! I'd be happy to share your thanks with her!
Representative was very helpful and easy to work with
Hello Pam, I'd like to thank you for being a part of Freshly! I'm thrilled to know everything has been resolved quickly and efficiently. We hope to cook for you again soon. Thanks for dropping by and sharing your experience!
I think my title says it all. Easy delicious, and yummy
It blows our socks off knowing we're able to satisfy you with our meals! Keep the Freshly love coming, Linda. Thanks for your review!
After a couple of problems with delivery dates it's now all good
We're extremely saddened hearing about what you've gone through with our service, but we're glad that it has all been resolved now. We appreciate this rating and we'll continue to work hard with our delivery partners to provide you only the best Freshly experience!
My request was processed quickly and professionally. Thank you!
I appreciate your 5-star rating, Vickey!
Jess was very helpful & took care of what I needed.
Hi Melissa, thanks for the stellar feedback! I'm so happy you reached out and let us know you were happy with the customer service you received today! I hope you continue to enjoy the service and your meals! Thanks again for reviewing us.
Chatted asking questions about process, jay L was great.
Thank you so much for sharing your awesome interaction with our teammate, JC! No worries, Jay will surely hear how helpful he was today!
Missed order, but Nik explained everything to me. Give him a raise!
Hi Devohn! You won't hear an argument from me on giving Nic a raise! Being a wonderful customer service expert, Nic is wonderful and I'm so glad he was of assistance to you! You might be thanking Nic, but I'd like to thank you for being part of the Freshly family!
Diana was efficient, knowledgeable and excellent customer service.
Lorraine, thank you for the stellar review! I will always take efficient, knowledgeable, and excellent as a description of the customer service you received today. Trust me, Diana will sincerely appreciate your review.
I asked for a refund, and Justin solved this problem really fast.
Hi Jesus! 5 out of 5 stars for Justin is definitely a touchdown! Thank you so much for giving your shout-out to Justin -- I know he'll appreciate it
Excellent. Good meals speedy service no fuss. **********
Hello Karen, thanks for reviewing us! I'm so happy to hear you're please with our meals and service and I'll be sure to share this feedback with the team!
Quick service and did everything I needed! Thankful
Perfect! Thank you for your rating and feedback and we'll e sure to share the good news with Lee!
This company has great customer service! They were able to fix my issue quickly and easy.
Hi Edward, I'm so happy to hear about your experience with us! We're always glad to help and we're here for you 24/7! Thank you so much for rating us and for being part of the Freshly fam!
Ivy did a great job in helping to resolve the issue I had with my Freshly deliver
Hi Kyle, it is our pleasure to serve you great customer service, and looks like Ivy did a great job with helping you with your issue today! Thank you for sharing and we hope you continue to enjoy our service!
Very positive was more than pleased with the level of service
Maurice, the brevity of words, but a powerful, positive review of the service you received. I'm thankful to you for making my day!
Very helpful, understanding of the mix up and still willing to help in any way he could.
Thank you for sharing this, Jill! I'm happy to hear our customer service team was able to assist you today!
CJ was great and super helpful fixing my situation!
Impressive! We appreciate your comments and ratings, Shanon! Thanks, and we'll share the good news with CJ.
Customer service was understanding, efficient, thoughtful, and knowledgeable.
Thank you for the feedback and ratings!
Overview
Freshly has a rating of 3.8 stars from 7,519 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 180th among Food Delivery sites.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- Tempe, AZ, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for this review, Mary! It's so nice to hear that Christopher was very helpful and efficient with answering your questions.