FreightCenter

Don't use this Company! I was quoted a price, pick up date + shipment date.Paid!.Pickup was late, and 3 business days turned into weeks! It was dropped off over 2 weeks late...AND a MONTH after it was all said and done I GOT CHARGED ANOTHER $200! I called and they stated the carrier said it was a residential area and per the contract, THEY CAN CHANGE THE PRICE! WHY DIDNT THEY GIVE ME A DISCOUNT FOR PICKING UP AND DROPPING OF LATE? DONT GIVE THIS COMPANY YOUR CREDIT CARD INFORMATION.Read the reviews! The excuse every time is " We are a 3rd party logistics company", " labor shortage ".but fail to disclose any of this or any other details when you call. Be aware!

The experience I have had with this company is a NIGHTMARE to say the least. James, Chris, and Rose are some of the most unprofessional "representatives" I have encountered in my life. I was told on multiple difference occasions to "hold up", interrupted left and right. I was told that the pickup would happen on a Friday, it is now Tuesday the following week and the pickup has not happened. When speaking to the manager, Steven Boylan, about the copious issues I have had he brushed them off and offered a 80% refund. When expressing my issue with that "solution" he proceeded to tell me, "do what you have to do." Of course, it left me 0 shock knowing the manager is like this, because his employees are unprofessional and not understanding to the above issues. And who were they trained by? Their manager, Steven Boylan. Please avoid using this THIRD PARTY business and just book with a direct transport company to avoid wasting your time and money.

I found another company to do the job in less than 24 hours! Nationwide Transport Company is who I found to get the job done and they are AMAZING! Ask for Marky Richmond, he is the Regional Manager and has been a huge help!

They quote you one price then charge your credit card another. Beware, do not give them your credit card number. They are thieves!

Dont use them. Period.

I'm a business owner and ship approx $200-250K per year in combined shipping (parcel, crates, ltl, etc) and have shipped with multiple shippers over the years and these guys are the worst. Stay away.

My scales are certified every 30 days and dead accurate. We always add a few extra pounds to each BOL just to cover bases but we constantly got these double weight overcharges and they take the money out of your account first, then you have to fight for months to get it back even if you have all the proof.

What broke our relationship was a shipment of 2 custom hand made tables worth $12,500 for my client and over the course of a month, lost it. It was only going 300 miles.Its a 2 day delivery tops. I even paid an additional $500 for another truck through them to go pick it up and drive it to my now extremely upset client and they kept that money as well. Took weeks to get a return phone call or email and then it was "well, just wait for our decision in 120 days".

Some of the reps are friendly but its the infrastructure and lack of accountability that makes this company a huge liability for shipping. From one small business owner to another, dont. There are lots of other options.

Dont ever do business with Freightcenter or R&L Carriers. Ripoff artists!
I used Freightcenter to ship a crate from Idaho to New Jersey in September. I logged onto my Freightcenter account and requested a quote. I was absolutely truthful in my quote, specifically that the crate was going to be picked up at a business (not residential) and no liftgate was required. We provided the forklift and loaded it onto the truck. I weight the crate so it was spot on. The address was exactly as quoted. The quote came back as $243 so I booked the shipment. Much to my surprise, I see a charge in December (over 2 months after the shipment) from Freightcenter for $208. I logged into my account and see "Additional Charges (High Cost Pickup Area (Correct Pickup Zipcode is *******))". I called Freightcenter to dispute the charges and they agreed the pickup area was not a "high cost pickup area", it is on one of the city's main thoroughfares; Holmes Ave. Even if I had stated the wrong zip code it did not change anything. They also stated that there was nothing they could do since this was a charge passed on to them from R&L Carriers. Both Freightcenter and R&L Carriers refused to refund my money. As mentioned, I did everything by the book on the quote; the weight was accurate, no liftgate was required, and we loaded it onto the truck with a forklift which took literally 2 minutes.