• Free1040TaxReturn

Overview

Free1040TaxReturn has a rating of 1.2 stars from 74 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Free1040TaxReturn most frequently mention customer service, phone number, and state taxes problems. Free1040TaxReturn ranks 47th among Tax Preparation sites.

  • Service
    4
  • Value
    3
  • Shipping
    1
  • Returns
    3
  • Quality
    3
5
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I am just disgusted with their lack of customer service!
  • Additionally, my state return was rejected three times and they charged me to re-submit it!
How would you rate Free1040TaxReturn?
Top Positive Review

“I am amazed at the long string of negative reviews...”

David D.
4/3/14

I am amazed at the long string of negative reviews here. They are unwarranted. I used free1040taxreturn.com to file two federal returns for 2013, one on behalf of a friend and my personal return. The refund of my friend was received via direct deposit. I just filed my return on 4/1/14, not long enough ago to have received my refund. In both cases, I filed for free. So, let me address this point since many of the reviews say it's not free. First, you MUST go to free1040taxreturn.com FROM irs.gov. If you just go directly to free1040taxreturn.com, it will not be free. Assuming you go to free1040taxreturn.com the proper way, you will not be charged to file the federal return. This is true for all the free e-filing services that have an agreement with the IRS; they must be accessed by the taxpayer from irs.gov to create the account on the e-filing website and complete the tax return. If you identify a state in which you reside and that state requires an income tax return, then free1040taxreturn.com will charge a fee for filing the state return. If you identify your state and you do not want to file your state tax return via free1040taxreturn.com, you might find that the site seems to not let you complete the filing of your federal return; it appears to insist you can't go ahead and file your federal return without paying the fee to file your state return. Here's a trick that works. When prompted to click the drop down box showing a list of states, select "None of the above", the last item on the list. Then, you will be able to file the federal return for free and not be compelled to file a state return. If you had already passed that screen and you had selected a state, go back to that screen and change the selection to "None..." Of course, if you want to file your state return with them, then simply select your state and proceed. Another comment in one of the reviews said "YOU CANNOT PRINT YOUR RETURN OR EVEN VIEW WHAT YOU ENTERED!" Not true! You can view your tax return on the site and you can save and/or print it; it is a PDF form. Until finally completed and accepted by the IRS, the form(s) will have a watermark to indicate they are not for mailing to the IRS. Once the federal return has been electronically filed and accepted by the IRS, the completed forms will appear on the site without the watermark. Last year, I used FileYourTaxes.com and the only printout I could get after completing the entry of data was a summary sheet showing key data elements such as total income, total deductions, AGI, taxable income, etc., but no tax form could be printed. So, free1040taxreturn.com is better in this regard. In addition to viewing and/or printing forms on free1040taxreturn.com, you can always go back through the screens and review data you entered. When you sign on to a previously started session, you have the option starting where you left off or starting at the beginning and going through the screens again. The reviewer that made the comment quoted at the beginning of this paragraph obviously was not very adept at navigating the site.

Top Critical Review

“Worst tax return service ever”

Carlos D.
4/5/22

1st of all, is not free as stated, 2nd, forget about customer service, no way to communicate or get in touch with them, my 2020 return never made it to the IRS and now I'm screwed. Please, do not use them never ever, web page is not user friendly at all. WORST TAX SERVICE EVER!

Reviews (74)

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Reviews that mention popular keywords

customer service (16) state return (13)
Thumbnail of user jor1652
1 review
9 helpful votes
March 13th, 2016

I tried to login & view the status of a return, by going directly to their website. The site wouldn't recognize my username/password. It was ONLY, when I went back to IRS.GOV, and used their link to FREE1040TaxReturn.com - that my username/password actually worked.

Also, your Federal Tax Return is FREE, when you go to their site via the IRS.GOV link. If you go directly to their site, you will have to pay. So, make sure that you use the link.

I sent their Customer Service a note about this, asking if they could place some message on their website login area, to reflect this possible login issue. Hopefully, they will fix the issue, so that other people can quickly access what they need.

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About the business

E-File your 1040ez, 1040 or 1040A and e-file your state tax return at the same time. It\'s easy, quick and secure.

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