Frame USA

Very nicely done! However feels like plastic and light overall compared to other custom frames I had done in the past.

Very pleased with expedient shipping. Everything arrived well packaged and in tact. Because they were a close out with an incredible price, I didn't mind that I had to sand rough areas from each frame.

The previous order was very similar to this. I asked I be notified how much shipping was as I could have sent a pick up slip on my UPS account. Shipping was nearly double of what this order is. I talked with a rep at your office. It is just too bad for me you charged me so much freight on my previous order. It's too bad for me you didn't notify me in advance as I requested. If you company was not closing the doors I would not have ordered again today.

I appreciated the number of options for designing my frame. It turned out beautifully. The sales were really great too.

The checkout experience and updates about shipping are great, but unfortunately, the products were not quite up to par. Out of the 20 frames I purchased 4 of them were broken. 3 had broken glass and one had a broken frame. Update: Although I didn't put in for replacement frames, because of my review I was contacted by a brand manager to let me know that they will be replacing the 4 frames that were broken. Awesome customer service!

Unbeatable price point, vast selection of high quality product, everything is customizable, shipping was expeditious, and the end product was identical to what i had designed on the website. Highly recommended.

Really easy and convenient to custom order a mat for my print. Well-priced too. I would like to say that I appreciate the packaging to keep my mats from getting damaged, but it was a little over the top the amount of cardboard for two very slender mats. Maybe you can use carboard corners to protect mats and then put them in a smaller cardboard box mailer.

I received no tracking and their order status lookup wasn't working/updating online. I had to email customer service for ETA.

Ordered a variety of samples to see what they're like. Seems like great quality. Service was excellent

very quick reply

I made three custom frames and mats with the Design a Frame option and they all came out beautifully. They were packaged very well when they shipped, as well, so they arrived perfectly fine. I will definitely use this company for any future frame needs 😊

Might be jumping the 5 star gun but so far so good. Just pray the frames get delivered in one piece. Thank you to all for your wonderful frames.

Website if you don't type in search for what kind of frame could be more user friendly. Love your frames and have ordered from you several times. Would love to have the option to download my picture for viewing purposes

Ok. I know wood is pricey and labor also but I feel there used to be a lot more choices for frames from this company.

Although the item I purchased was a great value, and a very nice product, the fact that the glass in the frame arrived broken was totally avoidable. The service I received to replace the glass was very fast and very good. Had the glass been packaged in the original shipment the same as it was in the replacement shipment there would have been no problem to begin with. All in all very satisfied with the product and the timely response and customer service.

I received a response to my issue within 24 hours. Filling out the claim form was easy and quick. The problem was resolved very quickly.

I thought the frame I ordered was going to be a bit more modern-looking. I ordered a basic bronze frame with a matt included. What I received was very underwhelming and to be honest, quite dated looking. I could have found this in my grandmother's basement or I could have gone to a local store and gotten this basic bronze frame for half the price. Maybe a larger frame custom order or a more ornate frame order would have been worth the money, but next time I'll save my money and go to Target.

Web site easy to navigate and appreciated the various explication. Happy to see, made in USA.

Easy and clear--not a ton of add ons! So many other websites will have a starting price, but by the end it's 3x more expensive!

It was easy to order and the selection was really good, just what I needed in one place!

Not great quality. Edges did not always line up. Measurements for the standard 9x12 were off by nearly 1/4 inch. Cheap foam core backing. Low quality.

Love the metal frame but the footing broke off the clamp as we placed the artwork. Luckily it uses pressure to stay in place and there are multiple ones. But that was not what we expected. The plastic frame we purchased is too difficult to snap in with the artwork. It is much too tight. We didn't use it.

The quality was great. Nice solid wood and construction. 10 x 20 size perfect. What I didn't like was that all four pieces didn't match. The long pieces were fine and not a lot of grain, the short pieces were completely different, lots of grain and uneven tones. This was an issue because I stained the piece and it doesn't look great. If I was painting it a solid color it wouldn't matter.

We purchased an item and were happy when it arrived. Site is easy to manage

Great and quick online ordering experience. Frame and material is fantastic. Issue is shipping handler not caring for the package's transport.

Don't be fooled by the price (which is so low compared to most other frame companies)-- the frame is high quality. It's light but not cheap-looking. I'm very happy.