On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
In love with gd Fragrances, always have been... beside smell gd is always a plus for a man, in my opinion..
Shipping was really quick and ordering was super easy. Great inventory
The purchasing process went very smoothly, and the fragrance arrived promptly.
The purchasing process went very smoothly.
Was a wonderful experience I got what I ordered and fast thank you
Absolutely terrific! Delivery was faster than expected
Fantastic buying experience as always. Dior homme intense is a beast! The only thing I am dissatisfied with is the gift wrapping fragrancex uses now. They used to give you these beautiful, sophisticated looking gift boxes when you requested them. Now when you buy a gift box, all you get is a fabric bag. It is very cheesy in my opinion and I actually ended up just throwing it away and going to buy some gift wrap materials from the store to wrap it myself. In the grand scheme of things it isn't a big deal. I will continue buying my fragrances from fragrancex.com!
There is so much variety to choose from. You just can't go wrong with FragranceX.
User friendly site. Received order quickly. You may actually pay a little more, but you can feel confident in the authenticity of the fragrances.
Very pleased with the ease of ordering and promptness of shipment. Thank you!
Very good lots of products great I will order more
Easy and smooth transaction. Very easy to do business with
Got here really fast, was packed perfectly! 10/10, would buy again!
It was good for the most part. If use this site again in the future.
Love the page, prices and fast shipping the best I've ever experience
Love the page, prices and fast shipping
Alway's ship on time and love the fragrances. I was so happy to find my fragrance from back in the day.
Alway's ship on time and love the fragrances.
Wonder experience package arrived the day they said it would
Very easy shopping and the prices are so reasonable and the perfumes are authentic.
Very easy shopping and the prices are so reasonable and the perfumes are authentic.
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to support@fragrancex.com for assistance with this situation. Thank you!
Answer: Hi! Please reach out to support@fragrancex.com for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!
Answer: Hi, yes! 100% authentic items :) If you are not satisfied, just let us know!
Answer: Hi! All questions can be sent to support@fragrancex.com! Thank you :)
Answer: Hi! We are sorry to hear this. To stop text messages you simply need to reply STOP :)
Answer: Hi! Simply access your account > New address > Select the Details card to edit > Edit phone number > Save :)
Answer: Hi Claire! It takes max 12 business days to deliver to the UK.