FragranceX

The ordered perfume has been sent in an unsecured parcel and arrived smashed. The customer service email kept returning with "part of the message not received" every time I've attempted to attach photos. The CS advisors acted like they can't read and when I've lost my temper - denied further support (as if there was any from the beginning!) AVOID THIS COMPANY

I received a damaged bottle of cologne, which would have been no big deal if so much hadn't leaked out in transit. When I contacted customer service they made me send pictures of boxes, slips, the bottle, etc for three weeks before telling me they weren't going to do anything about it.
Save your time, energy, and money, and do not purchase from these guys. If you do, I sincerely recommend you do not attempt to get any help from customer service, as they will not help you under any circumstances.

This is horrible its smells like water. Right nothing it smells like nothing. How do you get away with selling this. Highly disappointed never again. Sorry I ordered now let's see if I get my refund or I get ripped off in that too. Happy and hypnotic poison. Unbelievable

I'm not sure if this website is a scam but it possibly is, I had an order that was marked as delivered on the 12th of January but I still have not received it and I have got into contact with them and they could not help me and I have tried the carrier and they told me it was the merchants mistake so I'm not sure if it's a scam or whats going on, no one has been able to help.

This company have zero customer service and lost a customer. £17 Item they deceived me as the description didn't match the goods received. Item was Counterfeit Decant and not an original Mugler product.

Refused to send me a shipping label to return item. Refused refund.

I was in the United States visiting & drop shipped to a friends home in the United to an address 30 minutes away from the FragranceX warehouse. I am from Australia so generally the shipping in very expensive. I have purchased from FragranceX for many years but on this occasion drop shipped to a US address to save on cost and time with receiving my products. The delivery day was changed to the day of my departure. Unfortunately due to the delivery charge date I missed out on my package and am not entirely sure where it ended up.

Post-order support asks stupid questions that will not be answered (6-digit code from the bank), but the bank should not provide it to the buyer. So the order will still be cancelled!
I delete my account

First of all, this company is nice in selection of products offered. What good does it do for me to continue to order and you can't get my products to me via usps. I've called in on my last 4-5 orders from ordering weekly to having to get refund after refund. Wouldn't common sense tell you to quit using this vendor as a reliable source of getting shipments out. Thank God for the Amazon hub employee who told me to file a claim via usps. I'm so over their bull$#*! any other fragrance companies that don't do the trifling bull$#*! fragrance x does?

I bought perfume from this site and can confirm that it was 100% fake. Bar code wrong, box once opened wouldn't close properly and smell was awful.
Still waiting for my refund 3 months on.
Fake website, fake product and awful customer service. Same response and from same person is not what you would expect from legitimate business.

I ordered a Hermes perfume at £130 for my wife. When the perfume arrived it smelled nothing like the perfume and the smell faded after seconds rather than hours.

Asked FragranceX for a refund and was told there would be a $34-35 charge. Very reluctantly I accepted as I obviously got stung, but even so no returns label.

If I could score minus 10 I would. How has this company got a 4star rating... AVOID AT ALL COST.

Good job! I couldn't believe anyone can help me with my case I tried to get some help from the police, but they couldn't do anything. I decided to apply for a case with this company mon ey help. Page. Link /co ntact already at the end of the second week, my problem was solved do not fall for scammers. Thank them for everything

I need a refund something was wrong with the 2 bottles I ordered...did not smell like jimmy choo.

Overall prices are great on items, but their "Same Day Free Shipping" is not even close to true. Whatever the estimated ship time is, add at least 6 business days to this. They will claim its carrier fault, if so, they need to provide more reliable shipping or remove their shipping claims.

I ordered a product I was on the waitlist for that I received an email for that it was in stock. I placed the order on December 11, didn't receive any shipment updates as of 12/15/2020. I received a update on 12/19/2020, received the package at my door this morning (12/20/2020) and it wasn't at all what I'd ordered and what was suppose to have been shipped. I will ve returning the fragrance and this will be my only time ever using this website.

I used PayPal to pay for my order on this website and they cancelled my order stating I need to use my credit card on their website. They didn't even notify me that they cancelled my order, I only happen to find out when I inquired about the delay they stated they issued a refund. In addition, they also passed along my email address to other companies. This company is unethical and a scam. Don't provide them your information they will sale it without your permission. Plus if you notice only good reviews are posted. It's not odd it's misleading this will not get posted because they are most likely going to discard this review. They don't even answer phones for authentic customer service.

Perfumy nie dotarly mimo dopelnienia z mojej strony wszystkich warunkow. Na zwrot pieniazkow czekalam ponad 2 miesiace. Oddano mi niepelna kwote pieniedzy. Wplacilam 177zl a dostalam spowrotem 114zl. Oszustwo. NIE POLECAM. Nigdy więcej nie zrobie tu zakupow.

Purchased an item because it's specifically said it would be here by Valentine's Day and then as soon as I hit the submit on my payment it said it would be here an extra two days afterwards. I called customer service the girl was extremely rude and kept saying slick and Sly remarks instead of trying to fix the issue. She proceeded to ask me for a screenshot for proof I sent her the screenshot and she still refused to fix the issue and abide by what the website said. This website delivers false advertising and the representative refuse to let me speak to a supervisor and refused to have one call me back. I am finally a formal complaint against this company and I will never shop here again!

I didn't get my order and they denied refund or resend! Fragrancex is a fraud,stay away from ordering here

Then they called me a liar and wouldn't make it right. Order from fragrances from now on. Best company

Not what I was expecting. Unfortunately it didn't smell anything like the cologne I requested. I paid a lot of money and absolutely dislike the scent.

Terrible service! They neither delivered my order nor refunded my money and now they're saying I'll be charged 5.99 USD. Total scam. They expect you to sit and move nowhere waiting 24/7 in case their courier might come. They do not respond to queries or try to resolve the issue either. Just avoid at all cost and look for better alternative especially if you're ordering out of US.

This does NOT have the scent of the original when first produced! The scent it does have, lasts for two seconds. Really? This is not worth the money I paid for it! The ingredients might be the same, but either the order of ingredients are changed from a large amount to the least amount, or eliminated altogether! I am sooo disappointed. Please, bring back the original!

I had my second purchase detained at Customs and it appears that the commercial invoice company's data for my purchase did not match and that I had to send the information and financial transactions, which Fragrancex does not do. I sent it but to date no response...; But fragrancex doesn't give up my money because it understands that it is not obliged to provide commercial invoices for the sales it

Repeated commercial number failure 2.985xxxxxxx