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    Fragrance 365

Ratings On Other Platforms

Trustpilot
4.6 / 5
Corporate Values

Overview

Fragrance 365 has a consumer rating of 3.67 stars from 3 reviews indicating that most customers are generally satisfied with their purchases. Fragrance 365 ranks 56th among Perfume sites.

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How would you rate Fragrance 365?
Top Positive Review

“Very satisfied!”

Anita O.
9/12/19

Everything it was delivered perfectly and pretty fast! Thank you for your kindness in follow up with me!

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Top Critical Review

“STAY AWAY FROM THEM OR YOU WILL REGRET IT”

Paul M.
3/25/20

My story with them have been nothing but regret. Stay away from them as much as you can or else you will regret just like i am doing right now. Apart of the terrible experience, they have extremely rude customer service. My experience is that i was to go for a trip and i ordered 2 perfumes costing over $300 which was supposed to be as a gift for the trip. Due to shipping delay, i could not get the perfumes before the trip. After i returned, i found the perfumes in my mail box and contacted them to return it and that was where my nightmare began. After sending over 3 emails requesting to return the perfumes, they finally contacted me days later to let me know that they will deduct the return shipping fee and credit the rest into my credit card. I emailed them asking how much the return shipping will be and they quoted me $43.32 to post the perfumes by Canada post back to Ontario from Alberta. That sounded to expensive and like a scam to me and i decided to post it myself. I requested to post it myself and wanted the mailing address and Mary whom i was talking to told me they can not give out their return address and i only have to do a return through them. That sounded very fishy to me. After several email exchanges in which she was very rude, she finally told me she will need to get permission from her supervisor before giving me the address and she will get back to me the next day. The next day passed and i did not receive any address from them. After several reminder emails, i finally got the address from them 4 days later. I shipped the perfumes back to them and emailed them the tracking number. Today is 5 days since they signed to have received the perfumes and i have not heard from them. I have been emailing them asking when they will issue my full refund an no one is responding to my emails. JUST STAY AWAY FROM THEM OR ELSE YOU WILL ALSO REGRET IT.

See critical reviews

Reviews (3)

Rating

Timeframe

Other

anitao22
1 review
1 helpful vote
September 12th, 2019
Verified purchase

Everything it was delivered perfectly and pretty fast! Thank you for your kindness in follow up with me!

braedenc4
Braeden C. – Fragrance 365 Rep

Thanks for the kind comment Anita. We hope you shop with us again!

paulm1639
1 review
0 helpful votes
March 25th, 2020

My story with them have been nothing but regret. Stay away from them as much as you can or else you will regret just like i am doing right now. Apart of the terrible experience, they have extremely rude customer service.
My experience is that i was to go for a trip and i ordered 2 perfumes costing over $300 which was supposed to be as a gift for the trip. Due to shipping delay, i could not get the perfumes before the trip. After i returned, i found the perfumes in my mail box and contacted them to return it and that was where my nightmare began. After sending over 3 emails requesting to return the perfumes, they finally contacted me days later to let me know that they will deduct the return shipping fee and credit the rest into my credit card. I emailed them asking how much the return shipping will be and they quoted me $43.32 to post the perfumes by Canada post back to Ontario from Alberta. That sounded to expensive and like a scam to me and i decided to post it myself.
I requested to post it myself and wanted the mailing address and Mary whom i was talking to told me they can not give out their return address and i only have to do a return through them. That sounded very fishy to me. After several email exchanges in which she was very rude, she finally told me she will need to get permission from her supervisor before giving me the address and she will get back to me the next day. The next day passed and i did not receive any address from them. After several reminder emails, i finally got the address from them 4 days later. I shipped the perfumes back to them and emailed them the tracking number. Today is 5 days since they signed to have received the perfumes and i have not heard from them. I have been emailing them asking when they will issue my full refund an no one is responding to my emails.
JUST STAY AWAY FROM THEM OR ELSE YOU WILL ALSO REGRET IT.

braedenc4
Braeden C. – Fragrance 365 Rep

Hello Paul, very sorry to hear about your poor experience. As the new owner of this business, I want to assure you and others reading this review that this is not acceptable customer service and will not be tolerated going forward. We cannot always control shipping delays once the items have left our distribution warehouse, but we will always try to find a resolution if you are not happy with the shipping times and that includes finding an acceptable method of returning the items. Please reach out and we would like to make this up to you. We hope you trust to shop with us again in the future.

alp105
1 review
2 helpful votes
September 6th, 2019
Verified purchase

I'm very happy with my recent purchase from Fragrance 365. Prompt and on time. Hassle free shopping experience. Recommended.

braedenc4
Braeden C. – Fragrance 365 Rep

Thanks for the great review Danny! We strive to be quick and hassle free. We hope you get to shop with us in the future.

Q&A (1)

Question:

Is this website legit??

Answer:

Hello! Thanks for reaching out. We are most definitely legitimate. We can appreciate being cautious these days when shopping online, and doing your due diligence is important. We can assure you that we've been in business for over 5 years and have many authentic positive reviews on our Facebook, Google and other review websites. We hope that you find a fragrance you like on our website and choose to shop with us!

By Braeden C.,

Can’t see your question? Ask to get answers from the Fragrance 365 staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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About the business

Fragrance365 is Canada's leading online fragrance outlet offering the best price on authentic designer perfumes, cologne. Buying 100% authentic fragrances online has never been easier with Fragrance365! Browse now!

Business History

We created this business so Canadians had access to the best brand name and designer fragrances for the lowest prices normally available only to wholesalers.

Company Representative

braedenc4
Braeden C.

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