• Fortune3

Fortune3

Overview

Fortune3 has a rating of 2.7 stars from 18 reviews, indicating that most customers are generally dissatisfied with their purchases. Fortune3 ranks 80th among Website Builder sites.

  • Service
    5
  • Value
    5
  • Shipping
    3
  • Returns
    3
  • Quality
    4
See all photos

What reviewers want you to know

Positive highlights

  • As with most all in one carts, there are features that shine; with f3 it is customer support.

Critical highlights

  • Because the shopping cart is hosted on Fortune3.com servers (not optional) you have no choice but to deal with it.
How would you rate Fortune3?
Top Positive Review

“Great Platform, and the Support to Match it.”

Elliot C.
9/11/17

Weve been with fortune3 since 2010. Overall: These folks run a solid business with a great product. They have went above and beyond on nearly every aspect of helping our transition to the fortune3 platform, and then maintaining it for the past 7 years. As with most all in one carts, there are features that shine; with f3 it is customer support. Sure they dont have a thousand employees but in our case this has been a huge positive. To a merchant with very little programming experience, a shopping cart is only as good as your guidance on how to use it. The product is evolving and this leaves some features better than others, as can be expected. Key to success is getting accustomed to the ins and outs of the software, and not being afraid to ask for help. The chat support feature has always been a quick and easy way to address any issues (even at 11pm). Over the years they are glad to step in and work with you on getting things in line. - Elliot

Top Critical Review

“Unresponsive support, won't pick up phone, won't answer emails”

Philip C.
1/26/23

I have been a fortune3 customer since 2009 and when we began, they were very responsive and well staffed. As of covid pandemic, I now have support tickets that are over 50 days old that go unanswered. Multiple emails and phone calls that are not answered. Every option on the call in just tells you to submit a ticket or email but they never answer or automatically drop the call after 30 minutes. I have 0 way of reaching anyone there to fix even small issues like broken hyperlinks and images on their stock website template. It has been an absolute headache to deal with them the past year, and I am about ready to move on. It's a shame, they started off strong but have really dropped the ball.

Reviews (18)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping cart (9) customer support (3)
Thumbnail of user elliotc25
1 review
3 helpful votes
September 11th, 2017

Weve been with fortune3 since 2010. Overall: These folks run a solid business with a great product. They have went above and beyond on nearly every aspect of helping our transition to the fortune3 platform, and then maintaining it for the past 7 years. As with most all in one carts, there are features that shine; with f3 it is customer support. Sure they dont have a thousand employees but in our case this has been a huge positive. To a merchant with very little programming experience, a shopping cart is only as good as your guidance on how to use it. The product is evolving and this leaves some features better than others, as can be expected. Key to success is getting accustomed to the ins and outs of the software, and not being afraid to ask for help. The chat support feature has always been a quick and easy way to address any issues (even at 11pm). Over the years they are glad to step in and work with you on getting things in line. - Elliot

Service
Value
Shipping
Returns
Quality
Thumbnail of user lals1
1 review
3 helpful votes
October 7th, 2013

I am an existing customer of Fortune3 from past 6 years and it is very beneficial for me and it also helped me a lot to grow in my business. Every people from the Fortune3 help-desk are very helping and good guy. They are ready to help for 24x7 for any queries. I really love this so much and will recommend every people to start using this software for the e-commerce. It's new online administrator tools are really awesome. (Lal Saheb)

Thumbnail of user carlosm3
1 review
4 helpful votes
February 21st, 2012

I am a fairly new client of Fortune3's, but in the few month that I have taken my online store to them my business has skyrocketed. My website is so much simpler and my hosting is so reliable that when paired with Fortune3's marketing and SEO tools, we have quadrupled our sales in just 5 months, with very little investment. A highly recommended shopping cart!

Thumbnail of user krystala
1 review
4 helpful votes
January 28th, 2011

Fortune3 provides magnificent software and services either you need a full serviced ecommerce website solution to sell online, or you want to do it yourself. This online shopping cart offers all the ranges options in between as well. But the most important thing is that it works smoothly.
I love this software.

Thumbnail of user dilank
1 review
1 helpful vote
January 26th, 2011

I am very pleased with the Fortune3 ecommerce software and also with their website hosting services and customer support.
The Fortune3 shopping cart offers an efficient ecommerce website solution to sell online anything from products to services: From real products that can be customized by the customer while shopping online to photos, downloadable products, and gift certificates as well.
The PC base interface to build the online storefront is fast and easy. The product import feature through Excel is organized and so fast that creating and modifying the online store takes just a few minutes.
From the data entry to managing the online store, the Fortune3 shopping cart software is an incredible tool to run and online business seamlessly.
I think that this program can achieve results comparable to the large online shopping carts. Among hosted shopping carts Fortune3 is an excellent choice.

Thumbnail of user stevew15
1 review
3 helpful votes
January 27th, 2011

The fortune3 ecommerce software works seamlessly.
For little money fortune3 takes good care of everything. The software is excellent and user-friendly.
By far fortune3 offers easy and powerful software to create an online store, and to manage the ecommerce website, sales and customers. I have tried both hosted shopping carts and open source shopping carts, but when a little problem occurred either with the software or the server my online store went down: that happened to me so many times. When I was running the website on my own server I didn't have a peace of mind, even sleeping was difficult. Off course, I was both the server and the software administrator, and believe me: that job isn't easy.
I have been with fortune3 over a year and for little money they take good care of everything. The software is excellent and very user-friendly. The new fortune application for the iphone is awesome. Customer support is outstanding. If you have a real online business and you want to keep it up and running all the time, I recommend fortune3.

Thumbnail of user devw
1 review
2 helpful votes
October 13th, 2010

The website has a very good web design. I also tried their shopping cart software and it works fine. I recommend it to build an omnline store,

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Fortune3 is a leading Ecommerce software company specialized in the development and marketing of shopping cart software and Ecommerce solutions - its business model is founded on its quality IP technology for secure online transactions...

Fortune3 steps ahead of other Ecommerce and shopping cart providers by offering the most advanced Ecommerce software for online merchant solutions - The Fortune3 Ecommerce online store system and technology deliver professional online store solutions, through state-of-the-art shopping cart software for building and managing a complete Ecommerce Website and storefront business - an online shopping cart system loaded with comprehensive administration tools. Fortune3™ has achieved the design, development, and marketing of today's most used Ecommerce and shopping cart software worldwide.

Company Representative

Thumbnail of user rafaels28
Rafael S.
Director of Technical Support
Rafael is the director of support at Fortune3, one of the world’s leading online shopping cart platforms. Rafael holds a Management Information Systems Degree from Florida International University and has optimized hundreds of websites in his 6 years at Fortune3.

Areas of Expertise: Mobile CommerceSEOUsabilityWeb designWeb design review
Industries Served: EducatorManufacturer / BrandRetailSolution Provider to the Retail IndustryWholesaler

How do I know I can trust these reviews about Fortune3?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Fortune3?