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FM-Anime has a rating of 1.7 stars from 32 reviews, indicating that most customers are generally dissatisfied with their purchases. FM-Anime ranks 77th among Cosplay sites.
No positive highlights yet
Seeing all these negative reviews confuses me because i had absolutely no issue ordering from fm anime. I ordered in late june and it got to me today, in perfect condition and a perfect size. Granted i did paypal them an extra 20$ for extra fast shipping, and i regret nothing. It got here very quick for having to be tailored all the way in hong kong, during these awful times no less. The size was perfect, and the costume was very well made. I messaged them quite a few times on fb messenger with questions i had, (which is in the bottom right corner of the site) and they replied honestly and quickly each time. At least as far as i can tell. Perhaps a lot of the people having contact issues are trying to contact them by email rather than facebook? They seem to just be much more active there. Not positive though. The shipping company they're partnered with (sf express) also handled a couple of my calls very well and honestly the all around service and experience was great. Whatever the case, i may have just been lucky but i experienced no issues whatsoever, and if it were to be the same case for someone else, i'd even recommend the shop.
They take forever to respond. They take forever to ship. They ship from China, so it takes forever to arrive and tracking is useless. The work, although I ordered custom sizing, was boxy and fit no better than a potato sack. The arms were so tight the detached sleeves cut off circulation. Couldn't iron it, so the fabric was badly creased. I asked for the slit to be a certain length; that was ignored.
I had bought a $102 dollar cosplay on June 19th, 2022 and it's been processing for over a month and a half. I've tried getting in contact through their Instagram dms, messenger and emailed them and not once have I received a single message back from them. I'll give them so more time and if I don't get my costume, I guess I'll have to beg for my money back.
Tip for consumers:
Go find a different cosplay store
I've bought from them 3 separate times, and each time they messed up my order.
My first order was a junko costume, that was sent to someone in florida and they had to make a completely new one and send it to me, and it was full of defects. The tie had blood(?) on it and white splotches on the over shirt.
My next order was an austria wig and glasses set, it was sent to sweden. They almost made me pay to get it to my house and i refused to pay for it so they gave that up and paid for their mistake and sent it to me.
My last order was austria's costume and boots.
This order was the worst out of the three, i ordered it 3 1/2 months in advance and they didn't start on it until a month 1/2 before i needed it. It barely came in time for my con and they left a lot out of the costume. The cravat wasn't lacy as it was shown, and there was no jewel piece. The pants were too tight, even though i gave them exact measurements, and the coats buttons came off because they were sewn on too loosely. The boots were made too large even after giving measaurements, but can still be semi-used. I had to email them multiple times before getting an answer about getting a new cravat and pants.
If fm-anime didn't make very nice looking costumes or shoes i'd never buy from them again.
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FM-Anime - Cosplay & Dollfie Workshop
