FlyFar CA

The price for additional charges is misrepresented. I was not able to see the itemized charges until I clicked "complete booking now" I called the 1800 number right away to cancel the additional charges because my fare increased a lot and I was told that I can't cancel that charge and I can only get 50% discount off the cancellation trip insurance. I travel a lot myself and buy tickets for my family. I am always very careful on additional charges, but this time I made a big mistake.

I booked flights through you and normally whenever I've purchased something online, there is a summary of the items purchased so I can confirm what I've purchased prior to completing the purchase. This was not the case. I completed the purchase only to discover cancelation insurance had been purchased which I did not want. Your website was very confusing and I have no idea how I ended up buying this but it certainly was not my intention. I immediately phoned and granted, your colleague managed to get the insurance company to refund some of this purchase but as far as I'm concerned, I'm still out $148 for something I did not intend to purchase and I will not be using your service again until or unless I am compensated for it. And I will be sharing this experience with my friends and family. Paul Taylor.

I was disappointed to find out that I have to pay extra to reserve a seat and for meal. When I was booking the flight, the only additional charges it showed was for checked in bag, which I selected as 1 bag and it added the amount to my total. But after the reservation went through, I got the email from Norwegian airlines, which provided links to reserve seat and order meal, each of which is going to cost additional $. This was not made clear when I was booking through FlyFar.ca, which is disappointing. Just like the additional for baggage, it should have shown me options to reserve a seat, order a meal and how much all that would cost. I would have then decided whether or not to go through the booking or not. Now that I have already booked the flight, I am finding out from the confirmation email from the airlines (Norwegian) that I have to pay extra for reserving a seat and order meal. Your website should have made that clear while booking the flight.

The trip cancellation protection fee shows as one price; however, that price is per person per day including each and every day that you are not even flying. Yet another scummy website charging you extra money for no legitimate reason.

Was very shocked to see a fee for " seating together"
I've never seen that at any time when booking a flight.

I booked a ticket with Flyfar because they had the best price for my flight. Using my name, as confirmed by the email confirmation from flyfar, they sent the wrong name to the airline and charged me for the flight. Had to spend a while on the phone straightening their mistake.

I ordered a flight on accident and called immediately to cancel and got charge $50 for a $200 flight. When they could see that I had double flights.

Was not clear that there was "seating together" charge. When I realized this, I called immediately and was promised that later in the week I would receive a credit, I did not.

This was my first time booking with you and the customer service was the worst! The initial price for my flights was $535, although it changed to $565 after I completed the booking. Nowhere that it said that the additional $30 was a fee your company charged. That aside, a pop-up window appeared allowing me to add luggage. I added a carry-on for each passenger. First of all, I got an error message saying that something went wrong with my booking and I had to call customer service. When I did, I was told that my booking actually did go through. I then asked about the luggage fee and that's when the customer service agents started to transfer me from one person to another, all together 4 times. I started with the agent whose name was "Raymond" and he was also the third transfer. That's when things went downhill. "Raymond" wouldn't let me finish my question and when I asked him to stop interrupting me, he kept on talking over me. I told him to just complete transferring me (because he couldn't explain the extra $30 and no mentioning of luggage on my itinerary so he had to transfer me to the "baggage department"). The funniest thing is that the "baggage department" person didn't have an answer either and had to put me on hold, again, and call the airlines to find out how much it was for the carry-on. Really? The only good thing was that he finally clarified for me that the $30 charge was your fee. So, my questions are: Why was is not disclosed that you charge a fee? And why on Earth would have a link to the luggage choice if it does nothing?
Makes no sense what so ever!
Needless to say, I will not be booking with you again. I don't like the lack of transparency when it came to the booking fee and the quality of your customer service. I asked the last agent where they were located, as I suspected they were outsourced, and sure enough, India it was. I already had a horrific experience with Travelocity in the past who also outsourced to India. As you know, first impressions are everything and you guys blew it. Also, asking for proof of purchase is pretty lame. I wouldn't be wasting my time writing the review if I didn't book with you, right?