Florida Hydraulic Industrial Reviews Summary
The company appears to struggle significantly with its customer service, as numerous reviews highlight frustrations surrounding communication and response times. Customers frequently report difficulties in resolving issues, such as receiving defective products and experiencing delays in support. Despite these challenges, there is a recognition of the potential quality of the products offered. However, the overall sentiment leans negative due to the lack of effective customer support and follow-up. To improve its reputation, the company should focus on enhancing responsiveness and ensuring consistent communication with customers regarding their concerns.
This summary is generated by AI, based on text from customer reviews
Buyer Beware! Received a pump that does not work properly. Every time I have called I get someone different and have to explain again how the pump does not function properly. Lots of run around and 1 person had me take a video of the valve and send it... I sent the video and did not here back from anyone. Called again and I'm told that person was not available. Mentioned I sent a video as requested but never got a response. I was told someone would contact me. Once again 4 days go by and No response. Called again, spoke with Jeff which stated he would look at the video and get back with me. 5 days go by and still no response. Called again... spoke with a female, explained I have this pump that does not work properly. She took my information & confirmed she sees where I sent a video. It's been over a week and still no response. I have never been able to use this pump and their customer service is terrible.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members