Floor & Decor

I am so disappointed in these people the warranty sucks we talk to a guy named Pablo who gave us the bull crap about how the warranty doesn't cover this doesn't cover that so I'm like What does it cover! After the six month paying almost $5000 for there laminated floor the floor Was cheap. The installer told us it was cheap. It wouldn't clamped together like it was supposed to…anything dropped on the floor rip the floor. It was easy to be scratched when they said it was non-scratch resistance please please do not get your flooring from this place it's a rip off we are still trying to get channel 12 involved.

I was totally confused and frustrated about the purchases I needed to make for a new shower. That changed when Heather and David began to help me. They treated me like a family member, and never made me feel that I was a burden to them. They walked me through the process of getting the pieces to put the new shower together, and made the whole experience a pleasure.

The line always takes a long time at this store. Plan on a long wait if you are making a purchase or return. I try to avoid buying here at times because of this issue. And this is at any location Ive been to as an investor. Time is money.

I needed to purchase tile for my bathroom floor. Employee Kevin Brown helped me with everything, including selecting the type of tile best for my project. He helped me every step of the way in selecting materials and even loaded my car. This is the kind of customer service we all hope to receive and so seldom actually experience. Thanks to Kevin for providing excellent customer service.

I had a very comfortable experience with manager manager Niko- Arlington Heights Floor & Decor, on phone and at store. Niko helped me understand scope of my DIY and get all the necessary materials. I was lucky to meet him at the store, where he remembered our conversation, answered ALL my follow up questions, and helped me get all the materials. Quick, clear, and efficient. Sincere thanks to Niko!

We ordered tile for shower and floor for a bathroom along with everything to complete the job. Picked up order from the store and it was on a pallet and shrink wrapped. After job was completed and some of the extras were taken back for a return found that they had picked two ditties for the shower floor. They want me to pay to have the floor replaced! If you let them pick your order make sure you get the right stuff. We paid for high end floor tile and they sent lower end tile!

Ordered 10 boxes of tile online based on 14 boxes available in the store. When I went to pick it up, I was told the tiles were NOT there. Really poor sign when the company can not keep their online inventory matched to their shelf inventory. Wasted my time.

Earl helped me to select my flooring and all necessary materials. He was patient, professional and knew the right questions so I made the perfect selections. He also provided guidance on my paint colors! He deserve a raise and a praise!

Sanford, FL. I needed to exchanged few broken tiles boxes and I was seeking for help and no one showed up. I carry the merchandise by myself to the store. I was totally ignored. I am very disappointed. I will never give business to the store. I would it give zero stars but unfortunately that's not a choice!

Purchased Peel and Stick stone planks. After a week the stone started separating. Visited the store to express my concerns where I was told to file a claim and wait for inspection, more paperwork etc... Having to wait for a claims department to address a simply bad product is not an expected customer service response. First I will not recommend Peel and Stick Product to anyone. Waste of money and time. Second, very disappointed of how the store handled my concerns. The product was recomendated by the store as a quality alternative to stone veneer. At 7.99 per Sq ft. And with a statement of easy installation and long lasting product I feel mislead and cheated. The planks started peeling off the wall in just one week. Not only the glueed side is peeling but also the stone separates from the sticker. Bad product made of cheap material and overpriced. One star is generous.

I setup a corporate account and was approved with $20,000 in credit. Called ahead to the Everett Store and told them I was coming in. Got there and their computers couldn't find my accounts even though I had their activated account card. Long story short they wasted a whole day of my time. Never again.

We have been using the services of Floor and Decor (FD) to support our flooring needs. On their website I was able to find stair treads to match my new hardwood flooring from FD. I was so pleased that they offered these treads. However when I ordered the stair treads I was forced to pay and additional fees for ship to store($250). I have never incurred shipping fees for ship to store delivery. Why offer a product on your website and charge the consumer to pick it up at the store? This is a buyer beware review. Thank you.

If I could give John Koch 10 stars I would. I tried to return a fair amount of tile today which was purchased more than 90 days ago. I was aware of their 90 policy but called and was told I could get store credit as it was a product that was still in stock. When I tried to return the tile my return was decline. John went the extra mile to make sure that my return was accommodated. I have rarely received more gracious help. Adam was also helpful. I got store credit and will most certainly be using it - and more I'm sure. Thank you John. You made my day!

Supper disappointed from this store! They said your floor is at the port in it is gonna be delivered in 2-3 weeks. After 2 weeks they are saying we don't why but your order is still at port! God know when i receive the hardwood floors!

I bought a vanity at Floor and Decor (combo sink, top, vanity). The brand was Studio Design by Avanity. Within six months there were chips all over the vanity and then my daughter dropped a jar in the sink and the sink blew apart. No empathy or compensation from the store or manufacturer.

They wouldn't take excess tiles after 90 days. If they are down the street from you that is fine. When you have to travel a long ways, not fine. Waited for reason other than just to return tile to make the trip. Was just over 90 days and they wouldn't take it. Will never use them again. Will stick with local stores.