Floor & DecorReviews 291

Courtney, Mark and Devin was very helpful and they did a great job. Go shop with floor and decor in Lafayette

Just wanted to take this time to thank Tyjae (cashier) as always goes above and beyond to make sure that I have everything that I needed.
He makes the environment/transaction very pleasant!
Tyjae keep up the good work!
Alpha (Alpha Home Improvement LLC)

UNTRUSTWORTHY. Sorry to add to the growing number of complaints about this awful store but we're hoping to save others some headaches. Prices and selection at Floor & Decor are irresistible but not when you consider hidden policies and bad service. We had two bad experiences in less than a month.

First issue: We spotted a tile that had been marked down half from what we paid a few days before. When we showed our receipt to recoup the difference the clerk told us we were out of luck, started lecturing, and eventually told us we could bring the tile back, return it, and then purchase it again to get back the savings (translation – travel back home, load the stacks of tile back into the truck, travel to Floor & Decor, unload the tiles into a cart, cart the tiles back into the store, refund, purchase, and then cart the tiles back to the truck, load the tiles into the truck, travel home, unload and restack the tiles). Over $110 gone.

Second issue: We tried to return 13 tile trim pieces we didn't use and were told that we couldn't get a refund because "the case was open". We'd bought the 13 remaining trim pieces in a box that was already open. Turns out that Floor & Decor had charged us for a full case and, not that it should have mattered, will not provide refunds on open cases. Tried to explain to the clerk that the box we used had been opened and that we were falsely charged for a full case (15 pieces) but she couldn't be bothered. We'd never seen an employee so disinterested in helping a customer, unapologetic, smug (we saw her do the same thing to an older fellow the previous Saturday morning). Over $40 gone.

You won't find a customer service counter at Floor & Decor. In the meantime we'll continue spreading the word about Floor & Decor and have already talked one contractor out of ever using them again (he was already on the fence). Fortunately Albuquerque has many great choices for floor and tile stores!

I wanted to give a shout out to the great service that Timothy gave us on Sunday 2/19/2023, He was attentive, informative and paid attention to what Our needs were. He is a great asset to your team

My husband and I purchased tile at the Fort Myers location and we received excellent customer service from Hector, Stone Manager. He went above and beyond to make sure that we loved our selection, placing the order went easy and even made sure that pickup went smoothly. He was full of knowledge about the tile, installation and materials needed. Remarkable customer service!

I ordered kitchen counters. They came out to measure. I showed them pictures of what I wanted. They didn't build them correctly. I had to pay for them to a part of the project. When the other half was delivered, it was of a different material (see. Pictures). They told me to call their subcontractor, the person THEY hired to do the job. The subcontractor sent out someone to inspect and that person verified that they used two different materials. I went to F&D and told them that I purchased the counters from them, and if their subcontractor didn't deliver what THEY paid for, it was on them. I should be able to go to the place I bought them from and have my problem resolved. I was promised a call "the next day." I heard nothing. I called. I was again promised a call the next day. I've heard nothing and it's been another week. Altogether, it's been over six months and I don't have what I paid for. I don't trust them to make this right. On top of all that, one section has a huge splotch on it that (see photo).

They do not honor their warranty. Nucore performance 100% waterproof luxury Vinyl planks. Warranty claim was denied due to moisture detected on the panel. 1800sqft of flooring began failing after 6 months. The whole house developed issues with the joints breaking. Flooring inspector found moisture in one of the areas riddle with broken joints and used the moisture as grounds to deny the entire claim.

Advertised as 100% waterproof, not affected by moisture or humidity. But they will find Any and All reasons not to warranty the product. This product is extremely vulnerable to moisture and humidity. Do Not use the recommended Sentry underlayment. While it's listed as supported in the warranty, it's my belief that it causes the issues I'm describing. There are multiple complaints out there with similar stories.

Shop elsewhere for your flooring needs. Do better researching than I did

Sanford, FL. I needed to exchanged few broken tiles boxes and I was seeking for help and no one showed up. I carry the merchandise by myself to the store. I was totally ignored. I am very disappointed. I will never give business to the store. I would it give zero stars but unfortunately that's not a choice!

My husband and I purchased flooring 2 wks ago, the price dropped and they refuse to to an adjustment!

I had been assigned Michelle as my decorator. What an experience! All I told her was what color I was thinking of for each bathroom. She put together a design for 4 full bathrooms and a powder room with various options. She made this part of renovating a breeze and relieved the stress that comes with this process. Thank you so much Michelle.

Only had one bad experience with another designer there who could care less about helping customers. He looked annoyed to even be bothered. Did everything he could to get out of helping customers.not once but twice. Even though we have complained, the manager has not bothered to call us to find out what happened. If Michelle hadn't personally called us and apologized on his behalf and then generously offered to take on the design job, we would not have bothered to come back.

My wife and I saved for some time for hardwood in our house. So we go to Floor Decor and were guided to purchase the Nucore LVT, we bought and wound up spending 9,200.00, we hired a professional contractor to put it down because we are in our 70's. After we got done the Nucore LVT Cherry for was fantastic looking, but when we started moving furniture in, we started noticing indentations as large as a quarter and very deep, wherever furniture had set no matter the weight there were serious indentations. So we go back to Nucore and two of the same managers who pushed us to the Nucore LVT say OH do not buy this they have bad indentation problems, IMAGINE THAT. So we go through the warranty process of 3 weeks and some lady from Atlanta calls me and follows up with a email of a warranty paper on all of NUCORE LVT, which says at the bottom bt itself, no warranty on indentations(first time we have seen this paper). She also put in her email that we could have there independent inspector come out for 600.00 dollars and see if there is any factory oroblems, but probaly they would do nothing about it. If they ever close the FLOOR DECOR stores these people could sell cars on 7th street Road, they have a lot of experience in this sort of selling. We have been totally crewed out of 9,200.00 dollars and I have luan, pieces of wood and whatever under every piece of furniture in our house even the dining room chairs. DO NOT BUY FROM FLOOR DECOR AND DO NOT BUY NUCORE LVT, YOU HAVE BEEN FORE WARNED. THIS IS NOT A CASE OF SOUR GRAPES, IT IS A CASE OF PURE THIEVERY. ROGER BRUTON

We are a small construction company that remodels bathrooms. The staff at the Fresno Floor & Decor are amongst the most helpful associates I have ever met. From the Designers to the Pro associates & pro premier manager, I am never disappointed! These guys are always helpful and go beyond to make every customer feel important. We have never had any issues returning any product once a job has been done. They are always helpful with ensuring we have everything we need to complete our install. Pro Associates are top notch! Fabian the Pro manager is amazing always answering emails or text messages.

I've ordered floors multiple times.
Every time I go there it takes 1.5 to 2 hrs to check out.
Associates does not know how to work on a computer.
It takes the joint efforts of at least 3 people to place an order.
How about some training so they don't waist client's time!

Yesterday I went to Floor & Decor in Cedar Park, Texas and met a Salesman Derek.
Derek was just outstanding with all the help and suggestions for my bathroom remodel. He took all the time in the world to make sure l was completely satisfied with my purchases and l had everything thing l would need to complete the project.
Also a big hands out to Tonya Price for her directing me to this store!
Tom McGowan

I had spent over $8000 in their store. Had to return unused product. They shove you into their "returns cattleshoot" and you end up talking (or they just nonstop keep droning on and on about "their" return policy with people that barely speak English) without any concern about your concerns. They kept running on and on about "their" ninety day return policy. I broke my neck and had no way to return the unused product. They are fine with taking your money, but horrible with support. Another Chinese company I smell, just like Ebay and Amazon dumping products with NO support what so ever.

I am a contractor and I did 2 bathroom floors with the Hexagon tile. None of the tile was consistent with sizes. I did one bathroom black and one white. The black bathroom tile will not come clean from the grout. I've washed it 22 times with and without haze remover. I called to see if I could get any suggestions and they basically called me stupid. Never again will I lay their tile. Just awful. That photo is after 22 washes. Just awful!

I bought a vanity at Floor and Decor (combo sink, top, vanity). The brand was Studio Design by Avanity. Within six months there were chips all over the vanity and then my daughter dropped a jar in the sink and the sink blew apart. No empathy or compensation from the store or manufacturer.

Miss. Ajae Gartman, of the Brookhaven store was of great assistance today in handling me vision and needs in a timely manner. Thank you Ajae Gartman, for your assistance at floor and decor

About a year ago we bought our Nucore Prado from floor and decor for our living room, dining room and kitchen. We had a frozen water pipe bust recently and I am told, our store in Morrow Ga has closed and the product we need to replace floor in the kitchen has been discontinued, No stores has it besides Homewood, Al or Memphis Tn. And you have to pay shipping to get the boxes we need sent to your home or even to a store about 50 min from where we live. Very expense shipping as the product is already pretty high per box, I could understand more if we got the floor 4 or 5 years ago, but it's only been about a year. Cust service said the rules on shipping to a store with no shipping charges for you to go pick up changed about 6 months ago.This is not good business I don't believe. Also of coarse you can only get this kind of floor from floor and decor.So they got you by the short hairs, where you don't have a choice you can travel to Al or Tn yourself to pick some up, or pay high price for them to ship it from Al or Tn store to a Georgia store and you pay shipping just like sending it to your home from Al or Tn. Very Expensive. What a bummer, I will think twice before buying my flooring from them again. This is the 3rd time we have used floor and decor for our home and rental houses for flooring and tile but never again, not after this.