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3 reviews
8 helpful votes

This was the worst exp we have ever had in Las Vegas. We have stayed there many times before. we got to the check-in counter at 12:10pm and was told we had to pay $35 more if unless we waited 20 minutes to 12:30pm. We were in a hurry to get to a convention. so we stood there for 20 minutes and wasted our time.

From the time we checked in, the agent was rude and seemed angry because we did not agree to an upgrade. She then gave us the key and told us and she wrote on our key card holder to the habitat elevators. We get in push the button for the 4th floor and it goes right past it a bunch of stops at higher floors. then a bunch stops back to the lobby, never stops at our floor. so we get into the next bank of elevators and the exact same thing happens. it now 20 minutes later, so now having to stand there 20 minutes to check in and now another 20 minutes with the elevator issue. So go out into the casino nobody can tell us what to do, all the way back to the front desk where some one. then calls someone else after another 10 minutes they then tell us the floor is under construction take the elevator that is right there by the check in desk. now 50+ minutes has passed by. Go to the room and the lights dont work by the mirrors . My wife calls down and they say someone will come up right away and fix it. We are now late to our meeting at the convention due to all this and we leave to go there.

so we spend the rest of the day at the convention and go out to dinner with business partners. Get back the Hotel at 12:30am. Go into the room the light has not been fixed. I then want to take a shower and go to bed. NO HOT WATER in the room. I call down to the front desk to get another room. The clerk could have cared less and told me they have no rooms available to move us to. I ask to speak to a manager, I am put on hold over 15 minutes now. While we are waiting I had my wife call the hotel on her cell to see if there are rooms, Speak to an Amber who says no problem we have lots of rooms come on in.

Finally the Manager who did not give me a name says no rooms available, So now both clerks have lied to us. I tell her we just spoke to Amber who said they have plenty of rooms, again put hold on, and another 7 or 8 minutes and someone else comes on, oh we just found you another room on the 14th floor. Come down to the front desk and get the key. So I get dressed and hike back down there and theagent is the same person who I first person I spoke with and she then says we now have a room on the 20th floor. So I get the card key and go back the room on the 4th floor, re-pack up all our stuff and hike down to the casino dragging our bags and back the other bank of elevators. Get to the room on the 20th floor and again unpack. its now about 2:am,

I take off shoes and decide to get some ice, walk out into the hall (I have socks on) and right out side our room the entire hallway is flooded and the carpet is soaked and sopping wet from a leak somewhere.

So I go back into the room, get in the shower, and it does not work, no water pressure at all. now its 2:30am I forget the shower we go to bed. We get up in the morning to find our room also has flooding in it. My wifes suitcase was all wet and some her clothes that were on the floor were drenched from flooding.

We pack up all our stuff again and we leave, I go down to the desk and tell them we are checking out early. The agent asks why we are leaving early, I tell her this complete story, she never calls a manager or supervisor, her answer is I took off your $10 bar tab. Really, that is suppose to be a solution.

Dont know what happened, have stayed there many many times as well as at Ceasars and I have never had such crappy service, lack of caring and downright bad management ever in the 40 years I have be going to Vegas. We moved to another hotel and salvaged the rest of our trip.

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