Five Below has a rating of 1.6 stars from 81 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Five Below most frequently mention customer service, self checkout, and several times problems. Five Below ranks 100th among Department Store sites.
This location is far the best I have been to, I actually return it to often. Not only they have most merchandise but the staff rating is 5 stars, the guy at the front who might be the manager he has been there for long because always see him has the best attitude, always willing to help, no matter what he makes sure you leave pleased and happy and with what you were looking for. Honestly all the staff there is a pleasure to talk to. I wish all the other stores in the are had this type of customer service, it does make a a difference. Will definitely continue to go shop there!
They never have what they show online. Today I asked the girl why was a different price then online. She said because it's an online deal. So in store I would have to pay the full 5 dollars while online They would pay 2 dollars and fifty cents. Also why must they stock the shelves when I am trying to Shop so now they are in my way. Also brought a journal today that said it glows in the dark so not true. Also they always short change you so count your money before you leave the store.
I placed a curbside pickup on 1/20. Itcsays that they will have it ready within 6 hours. I called and they didn't have anything ready. I contacted customer service several times. Today, customer service, not the store, told me it was ready. They didn't have my order ready and the staff were rude. Customer service person was worse. I will never purchase from them again. This is the one in Lincoln, Nebraska.
Tip for consumers:
Customer service is poor and rude, so are the employees.
Products used:
Nothing
The reason Five below sells cheaper Tootsie rolls candy is because they are the tiniest Tootsie rolls. Walmart has Midgees but not as small as five below. I feel like, I got taken. Walmarts Midgees Tootsie rolls are twice as big. Walmart would of been a better deal.
I ordered three bags online. My pickup order was filled fast.
My wireless mic keeps going dead and i hate your guys service you guys are some scamers do not
Ever
I absolutely love Five Below. It has truly become my number 1 favorite store. I have been able to find multiple items of interest that I have loved. I have and will continue to recommend this store to people I know.
Products used:
Guided journals
Most the store is over $5. I went in today and realized uou mifht aa well go to real store. Totally misleading. It's time for a new name...
I went on an interview beginning of December and they're just now sending a reply! Orland park five below isn't professional at all….i think it was a race thing! Racially profiled
I walked in to pick up an online order. Let me remind you I never ordered here as it's for a gift. I walked in and I stood there waiting for the cashier to stop ringing up the customer. There was a line but I didn't think me asking a question would make this a problem. I simple waited till she was done with them and asked where do I pick up a pick up order? She looked at me with the rudest fact and said um you can get in the back of the line. And rolled her eyes at me. I felt completely embarrassed because there were so many people looking at me like I was stupid. I then finally get through the line just for them to tell me they canceled the order because they no longer have it in stock. But online it says they had 5. So not only did I get treated like I was dumb I got to drive 20 miles for them to tell me they just canceled it. I placed my order at 2 am the night before. There was plenty of time for them to cancel it so I could get a email…! This store might need some help.
What is the point of having self check out machines if they will not be used? I had to leave my purchases at the register and walk out or be late for work, all because the one cashier was incredibly slow. And waited till she had 3 people waiting in line to call for help. My suggestion, either reopen the self check outs and have someone nearby to make sure people pay for their purchases before leaving. Or; training your cashiers to not take 10 minutes to check one person out.
Food everywhere, blunts on the floor, just disgusting. Needs new management. It's ridiculous and unsanitary.
Five below on Broward is the worst place ever to shop my son went to return his headphones the manager sterotype him calling him you people instead of just giving him his money back for the defective headphones I called the police no resolution if you shop there please open your products in front of them cause they do not honor there policy on the receipt.
Bad experience from an employee when I was trying to return an item back! Store manager was helpful but the employee was not.
Very unprofessional!
Products used:
None
At self check your upfront cashier, made me so uncomfortable,standing shoulder to shoulder with me,I told her to back up,and she don't, she goes to Reach over me dam near in my face,to push the rating button on the screen and hit 10,well 10 my $#*! that was uncalled for.I would have NOT rated sandusky ohio store a 10.
Tip for consumers:
Cashier need to learn space no need to stand shoulder to shoulder with customers trying to check there own stuff out,then stand there stare at you.Then after paying at self check out the Cashier pushing my rates button,NO hell NO don't EVER reach over in someone face.what the hell is wrong with some of your help in there.was she new.
Products used:
Our family shop here often,but my last trip was unpleasant and uncomfortable but the cashier.
A man came up to me and said " we are closing go to the cashier now" in a very disrespectful and rude manner and tone I will not go back anymore to that one and it was in Riverton Utah
Yelled at us for looking at things, had a rampage at one of my friends.Was calling us stupid children.
I went to get candy and it turned out to be lip balm. I didn't see that it read lip balm because it was in the smallest letters possible. Then I got head phones. When I tried to use them it didn't work. The sound was still coming out of my phone, then I went to take to head phones out of my phone they broke in my phone. I use to love this place until now….
Products used:
Headphones and lip balm
Greenleaf plaza in Philadelphia older woman who works in the morning ok she needs not to work front ion mbe some where else in the store, you can't tell me you have to scan my purchase and then someone else starts to scan there purchase and not tell them to wait till she finishes with me, as I have to wait at one point, what u need to do is stand back and watch, I will never go to this 5 below again. And she is not good customer service. I spends a lot because I have grandchildren and I will not have someone standing over me or be animent to scan my purchase but don't take my money, if I need your assistance I will ask, u need to walk around because I see people take things and walk.
So today i got some self adhesive lashes. I tried to attach them to my eyelashes, but they seemed to not stick. I tried and tried and they continued to fall off. This package said no glue needed but clearly I needed glue. I would not recommend these thank you!
Almost everything is designed with lgbtq or witchy, or blasphemous things. Will never step my foot in this store again. It used to be different. So sad.
I got a tumbler that was five dollars I dropped it once and the stupid thing is leaking. I also got an led light the thing stopped working so I put new batteries and fixed the remote but it was still broken. Great prices, but a huge ripoff. It just shows for good quality buy the more expensive things.
I was at the check out paying cash,the register wouldn't accept cash so I pushed the button for help. I stood there for 10 minutes an after that time I went looking for a worker an no one was to be found. Went to the back office an all the employees were just standing there. Do better with your service to customers! There should always be a worker in the front to help customers.
Tip for consumers:
DO BETTER!!!!!!
Products used:
Bluetooth speaker and Drinks
An employee I believe her name was McKenna had an impressive amount of patience, while my sister is counting out her many pennies! She was kind and patient through it all, and I am very appreciative of her.
Saw a scope for bird watching. Good price, look nice. However, the box does not specify minimum viewing distance.
Ask the sales associate, he has no idea nor even bother to search info from the box. Store manager inform me that product can not return either.
So I ask the manager, if I buy it, I may stuck with it? She said: yes!
This is a joke!
Do NOT shop at this store. I went into my local 5 Below establishment, just to find that they were OUT of furry venom black panther funko-pops. And I was like, "racist much?" How could they do this. They should NOT get away with this, why do they not stock up knowing it's black history month? This is also so un cool and is NOT very supportive over the furry community. Way to go 5 below. You just lost a customer.
Please change the store name there are merchandise up to 20,00 I was in the store today and wasn't expecting the high price, very disappointing. Very sad.
Products used:
Razor scooter 20.00
I was disgusted by how my child and I were treated at checkout. All the self checkouts were "closed". We had to check out with a very unfriendly disgruntled young girl wearing her pajamas. She was yelling the credit card instructions at my child trying to use her gift card and threw the hangers from the clothes she was buying. She is 9 years old. I'm still fuming. There was more...
Tip for consumers:
Bring back self checkout.
Products used:
Seasonal, beauty, toys
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