• Five Below

Five Below

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Overview

Five Below has a rating of 1.6 stars from 80 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Five Below most frequently mention customer service, and several times problems. Five Below ranks 97th among Department Store sites.

  • Service
    39
  • Value
    38
  • Shipping
    18
  • Returns
    20
  • Quality
    37
Positive reviews (last 12 months): 14.6%
Positive
6
Neutral
1
Negative
34
12
See all photos
How would you rate Five Below?
Top Positive Review

“This is a review for the location in Miami, on Kendal and 106th street. They are far the best”

Wendy D.
3/4/24

This location is far the best I have been to, I actually return it to often. Not only they have most merchandise but the staff rating is 5 stars, the guy at the front who might be the manager he has been there for long because always see him has the best attitude, always willing to help, no matter what he makes sure you leave pleased and happy and with what you were looking for. Honestly all the staff there is a pleasure to talk to. I wish all the other stores in the are had this type of customer service, it does make a a difference. Will definitely continue to go shop there!

Top Critical Review

“Zero stars”

Rhonda g.
1/23/24

I placed a curbside pickup on 1/20. Itcsays that they will have it ready within 6 hours. I called and they didn't have anything ready. I contacted customer service several times. Today, customer service, not the store, told me it was ready. They didn't have my order ready and the staff were rude. Customer service person was worse. I will never purchase from them again. This is the one in Lincoln, Nebraska.

Reviews (80)

Rating

Timeframe

Other

Thumbnail of user rhondaahill
1 review
0 helpful votes
January 23rd, 2024

I placed a curbside pickup on 1/20. Itcsays that they will have it ready within 6 hours. I called and they didn't have anything ready. I contacted customer service several times. Today, customer service, not the store, told me it was ready. They didn't have my order ready and the staff were rude. Customer service person was worse. I will never purchase from them again. This is the one in Lincoln, Nebraska.

Tip for consumers:
Customer service is poor and rude, so are the employees.

Products used:
Nothing

Service
Value
Quality
Thumbnail of user davidt4049
1 review
0 helpful votes
November 14th, 2023

The reason Five below sells cheaper Tootsie rolls candy is because they are the tiniest Tootsie rolls. Walmart has Midgees but not as small as five below. I feel like, I got taken. Walmarts Midgees Tootsie rolls are twice as big. Walmart would of been a better deal.

I ordered three bags online. My pickup order was filled fast.

Thumbnail of user amireg2
1 review
0 helpful votes
March 2nd, 2024

My wireless mic keeps going dead and i hate your guys service you guys are some scamers do not
Ever

Service
Value
Shipping
Returns
Quality
Thumbnail of user kenziem29
1 review
2 helpful votes
June 28th, 2023

I absolutely love Five Below. It has truly become my number 1 favorite store. I have been able to find multiple items of interest that I have loved. I have and will continue to recommend this store to people I know.

Products used:
Guided journals

Service
Value
Shipping
Returns
Quality
Thumbnail of user jwarren8121
1 review
2 helpful votes
November 10th, 2023

Most the store is over $5. I went in today and realized uou mifht aa well go to real store. Totally misleading. It's time for a new name...

Thumbnail of user aliciak275
1 review
0 helpful votes
January 14th, 2024

I went on an interview beginning of December and they're just now sending a reply! Orland park five below isn't professional at all….i think it was a race thing! Racially profiled

Thumbnail of user ericaf108
2 reviews
2 helpful votes
November 9th, 2023
Verified purchase

I walked in to pick up an online order. Let me remind you I never ordered here as it's for a gift. I walked in and I stood there waiting for the cashier to stop ringing up the customer. There was a line but I didn't think me asking a question would make this a problem. I simple waited till she was done with them and asked where do I pick up a pick up order? She looked at me with the rudest fact and said um you can get in the back of the line. And rolled her eyes at me. I felt completely embarrassed because there were so many people looking at me like I was stupid. I then finally get through the line just for them to tell me they canceled the order because they no longer have it in stock. But online it says they had 5. So not only did I get treated like I was dumb I got to drive 20 miles for them to tell me they just canceled it. I placed my order at 2 am the night before. There was plenty of time for them to cancel it so I could get a email…! This store might need some help.

Service
Value
Thumbnail of user shadowhunters1708
1 review
2 helpful votes
November 14th, 2023

What is the point of having self check out machines if they will not be used? I had to leave my purchases at the register and walk out or be late for work, all because the one cashier was incredibly slow. And waited till she had 3 people waiting in line to call for help. My suggestion, either reopen the self check outs and have someone nearby to make sure people pay for their purchases before leaving. Or; training your cashiers to not take 10 minutes to check one person out.

Thumbnail of user nishar36
1 review
0 helpful votes
January 20th, 2024

Food everywhere, blunts on the floor, just disgusting. Needs new management. It's ridiculous and unsanitary.

Thumbnail of user lfreelove26
1 review
0 helpful votes
November 1st, 2023

Five below on Broward is the worst place ever to shop my son went to return his headphones the manager sterotype him calling him you people instead of just giving him his money back for the defective headphones I called the police no resolution if you shop there please open your products in front of them cause they do not honor there policy on the receipt.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lbrooks972
1 review
1 helpful vote
October 6th, 2023
Verified purchase

Bad experience from an employee when I was trying to return an item back! Store manager was helpful but the employee was not.

Very unprofessional!

Products used:
None

Service
Returns
Thumbnail of user bellaann637
1 review
1 helpful vote
November 28th, 2023

At self check your upfront cashier, made me so uncomfortable,standing shoulder to shoulder with me,I told her to back up,and she don't, she goes to Reach over me dam near in my face,to push the rating button on the screen and hit 10,well 10 my $#*! that was uncalled for.I would have NOT rated sandusky ohio store a 10.

Tip for consumers:
Cashier need to learn space no need to stand shoulder to shoulder with customers trying to check there own stuff out,then stand there stare at you.Then after paying at self check out the Cashier pushing my rates button,NO hell NO don't EVER reach over in someone face.what the hell is wrong with some of your help in there.was she new.

Products used:
Our family shop here often,but my last trip was unpleasant and uncomfortable but the cashier.

Service
Value
Shipping
Quality
Thumbnail of user samueldgon02
1 review
0 helpful votes
February 17th, 2024

A man came up to me and said " we are closing go to the cashier now" in a very disrespectful and rude manner and tone I will not go back anymore to that one and it was in Riverton Utah

Thumbnail of user garrettc156
1 review
0 helpful votes
March 28th, 2024

Yelled at us for looking at things, had a rampage at one of my friends.Was calling us stupid children.

Thumbnail of user avaj111
1 review
2 helpful votes
December 4th, 2022

I went to get candy and it turned out to be lip balm. I didn't see that it read lip balm because it was in the smallest letters possible. Then I got head phones. When I tried to use them it didn't work. The sound was still coming out of my phone, then I went to take to head phones out of my phone they broke in my phone. I use to love this place until now….

Products used:
Headphones and lip balm

Service
Value
Returns
Quality
Thumbnail of user lt313
1 review
1 helpful vote
April 3rd, 2024

Greenleaf plaza in Philadelphia older woman who works in the morning ok she needs not to work front ion mbe some where else in the store, you can't tell me you have to scan my purchase and then someone else starts to scan there purchase and not tell them to wait till she finishes with me, as I have to wait at one point, what u need to do is stand back and watch, I will never go to this 5 below again. And she is not good customer service. I spends a lot because I have grandchildren and I will not have someone standing over me or be animent to scan my purchase but don't take my money, if I need your assistance I will ask, u need to walk around because I see people take things and walk.

Thumbnail of user harryp488
1 review
0 helpful votes
November 4th, 2023

So today i got some self adhesive lashes. I tried to attach them to my eyelashes, but they seemed to not stick. I tried and tried and they continued to fall off. This package said no glue needed but clearly I needed glue. I would not recommend these thank you!

Service
Value
Quality
Thumbnail of user ynovykov777
1 review
3 helpful votes
October 27th, 2023

Almost everything is designed with lgbtq or witchy, or blasphemous things. Will never step my foot in this store again. It used to be different. So sad.

Value
Quality
Thumbnail of user damaris.d
1 review
3 helpful votes
June 30th, 2023

I got a tumbler that was five dollars I dropped it once and the stupid thing is leaking. I also got an led light the thing stopped working so I put new batteries and fixed the remote but it was still broken. Great prices, but a huge ripoff. It just shows for good quality buy the more expensive things.

Quality
Thumbnail of user emmyf13
1 review
2 helpful votes
October 12th, 2023

I was at the check out paying cash,the register wouldn't accept cash so I pushed the button for help. I stood there for 10 minutes an after that time I went looking for a worker an no one was to be found. Went to the back office an all the employees were just standing there. Do better with your service to customers! There should always be a worker in the front to help customers.

Tip for consumers:
DO BETTER!!!!!!

Products used:
Bluetooth speaker and Drinks

Service
Value
Shipping
Returns
Quality
Thumbnail of user carebearb
1 review
5 helpful votes
May 31st, 2023

An employee I believe her name was McKenna had an impressive amount of patience, while my sister is counting out her many pennies! She was kind and patient through it all, and I am very appreciative of her.

Service
Value
Quality
Thumbnail of user kclusa01
1 review
3 helpful votes
September 17th, 2023

Saw a scope for bird watching. Good price, look nice. However, the box does not specify minimum viewing distance.

Ask the sales associate, he has no idea nor even bother to search info from the box. Store manager inform me that product can not return either.

So I ask the manager, if I buy it, I may stuck with it? She said: yes!

This is a joke!

Thumbnail of user davidb9699
1 review
5 helpful votes
February 19th, 2023

Do NOT shop at this store. I went into my local 5 Below establishment, just to find that they were OUT of furry venom black panther funko-pops. And I was like, "racist much?" How could they do this. They should NOT get away with this, why do they not stock up knowing it's black history month? This is also so un cool and is NOT very supportive over the furry community. Way to go 5 below. You just lost a customer.

Service
Thumbnail of user staceyj224
1 review
1 helpful vote
November 15th, 2022

Please change the store name there are merchandise up to 20,00 I was in the store today and wasn't expecting the high price, very disappointing. Very sad.

Products used:
Razor scooter 20.00

Service
Value
Quality
Thumbnail of user pp252
1 review
4 helpful votes
September 24th, 2023

I was disgusted by how my child and I were treated at checkout. All the self checkouts were "closed". We had to check out with a very unfriendly disgruntled young girl wearing her pajamas. She was yelling the credit card instructions at my child trying to use her gift card and threw the hangers from the clothes she was buying. She is 9 years old. I'm still fuming. There was more...

Tip for consumers:
Bring back self checkout.

Products used:
Seasonal, beauty, toys

Service
Value
Quality

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