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Fitturf has established a mixed reputation among its customers, with long-term users initially expressing satisfaction with the service quality. However, recent feedback reveals significant concerns regarding communication and scheduling, particularly the lack of timely notice before service appointments, which has led to frustration. Customers have also reported issues with customer support, describing interactions as unhelpful and dismissive. Additionally, there are complaints about billing practices, particularly regarding unnecessary charges for services. Overall, while the company has a foundation of loyal customers, it faces critical challenges in service delivery and customer relations that need addressing to improve overall satisfaction.
This summary is generated by AI, based on text from customer reviews
I've used Fitturf for several years and had been satisfied until last year.
I've always paid a year in advance for their services.
They only give the day before notice when showing up. I requested repeatedly for at least a three day window and was told that's not possible.
On two occasions last year I informed them we wouldn't be available at the time they set. Both times the notice was ignored, it was difficult to reschedule.
Last year we received a hand written note that the back yard couldn't receive treatment because of dogs. I was in the back yard working and no one tried to enter (a contractor working in house will verify).
I called last December and was told someone would contact me to iron things out - that never occurred
This years bill included tree booster injections for a cost of $342.43. The same injections were given last year. All information I've looked at says this procedure should only be done every second to third year (Fitturf's tree experts told me the same thing several years ago).
When I call the staff is not cordial and usually have excuses.
I cancelled my account - didn't matter to he person I was talking to.