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Filters Fast has a rating of 2.4 stars from 517 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Filters Fast most frequently mention customer service, credit card, and day shipping problems. Filters Fast ranks 119th among Water Filter sites.
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I placed an order for two types of filters. 8 units in total. I made an error on the size for one group, which was designated as 'custom filters'. I tried to correct/cancel the order a few hours of placement. The initial response was because they were custom I could not cancel the order. After a couple of email exchanges, a hero in the Filters Fast team (Sam) was able to cancel the order, even though they had already been shipped. Thanks very satisfied customer
To management at Filters Fast; I was a customer of Filters Fast for years, but ever since you began inundating me with many (many) multiple emails, I began to look elsewhere for my filter needs. Then, when I tried to unsubscribe from your emails multiple times with no relief, my resolve to not do business with Filters Fast has only strengthened. Don't try to apologize or make excuses like "We diligently care about our customers and strive to remove anyone who asks to be removed from our emails." I won't be buying that, because it's pure bs and you know it. Don't ask me for my email address because I have given it to you many times when I asked you to unsubscribe (a word you are apparently unfamiliar with) me from your email list. Instead, I have created a message filter that sends your emails to trash, where they belong. I don't care how good your filters are, or at what price; you have slit your own throats by your incessant email campaign that never stops and also by ignoring people who ask you to stop sending them emails. This is not a "technical glitch," it is a purposeful marketing ploy that will hopefully lose you tons of money. You have lost all credibility. My only hope is that this email will somehow wend its way to upper management, and that this will serve to cause as many resignations (or firings) as possible. I really doubt that will happen, but either way Filters Fast will never receive any more money from me. Don't bother trying to email me with excuses or apologies; I won't see your emails because they will also go to the trash folder as soon as they arrive. Max Todd
First I like to say thanks for your prompt service and understanding, I ordered the filter size that was on my filter from filter fast when I received it It didn't work so I measured the filter and sure enough it was not what was on the filter. I called filter fast and they was able to resend the correct size with no problem. Very satisfied with the service I received. Filter Fast For Me...
I have successfully completed multiple orders with the company. That said I ran into a shipment issue on the last order. Customer service was on the spot and took care of the issue in the manner I expected. I will continue to process orders with the company.
For those writing negative reviews I can only say contact CS, the experience will hopefully change from negative to positive.
Thank you so much for the awesome feedback and stellar rating! We appreciate you choosing FiltersFast!
I just bought a part for my humidifier that is connected to my furnace that fit like a glove. Thank you so much for saving me so much money.
Tip for consumers:
Excellent Company
Products used:
Humidifier Cover
Hi Lisa, our main goal is to make the process as quick and easy as possible. We are so happy to hear we did just that with you! Thank you for trusting filtersfast.com with your business.
Fast shipping, best prices and auto reminders to buy more filters. Wont buy anywhere else, Great job!
Thanks for being apart of our FiltersFast.com family! We really appreciate that you took the time to write us this review. Be sure to check out our Home Filter Club as well!
I am a repeat customer, the site is easy to use, they have very good prices and quick free shipping either with a code or minimum order.
Thanks for being a part of our FiltersFast.com family Michelle! We really appreciate that you took the time to write us this review. If you haven't done so already, be sure to check out our Home Filter Club!
I honestly forgot that I ordered a filter until it came in the mail.
When I looked at Home Depot the filter I needed for my refrigerator/ ice maker cost almost $60. It was half the price online. The Home Depot associate was the one who told me about this website.
When I opened the water filter, it was exactly like the fancy expensive one that I replaced. Made very well, and the same size. Packaged nicely too.
Our water out here in the country tastes significantly gross. The main source is saltiness from our water softener. This filter cleared it right up. We used to spend almost $250 per month on bottled water (Ice Mountain) (family of 5/ two pets). I'm so glad I don't have to do that anymore.
The cool part is, I was able to schedule when I want another filter delivered. I'm a busy mom, so I don't always have time to think about taking my kids to the store for filters. This one will just show up in the mail.
I just used my last furnace filter from Home Depot too. Looks like I'm going to be signing up for those too.
I'm a number person, and let me tell you, it's definitely worth the $ to do this with filter fast. Plus, I don't even have to leave the house.
P.S. When you initially install your ice make/ water filter, you have to run the water for 5 minutes or so. (The directions are very clear when you open your package) It will be grey at first, then it will turn clear. My water filter for the shower that I got from Amazon was the same way. Don't worry though, It's just the way water filters work.
Save some $ and your time. It's easier with filter fast and great quality.
At last, I found the special filters for my new humidifier. The store no longer carried them even though I just purchased it in December. Good service from FiltersFast!
Thanks Cheryl for taking the time to leave us feedback and a stellar rating.
My wife and I both have allergies and these filter do a better job of cleaning the air than any filter we could buy and at less than 1/2 the cost. We live in WA. State and a couple of years ago when the forest fires left our valley engulfed in smoke we turned on the fan for the a/c and left it run. It literaly took the smoke out of the air. They had us for life after we used the first filter. Thanks again for the clean air.
Filters arrived right on schedule as promised. Excellent value for a quality fridge filter. Installation was easy and works great.
Received exactly what I ordered, product was packaged securely and received it undamaged, very happy with purchase.
Thanks Paul for the stellar rating and the awesome feedback! We appreciate your business and truly look forward to your return.
I have ordered from this company for several years and not experienced one problem. They are quick and efficient along with having fair prices.
Thanks for being a part of our FiltersFast.com family Theresa! We really appreciate that you took the time to write us this review. If you haven't done so already, be sure to check out our Home Filter Club!
I like the easy ordering, fast service and free shipping. The price is competitive and quality tested. I don't know what else to say about a water filter, since you require 100 characters.
Quick Shipping and great prices. Will definitely order from them again. Highly recommend their products for service and selection
First time ordering filters for various items in our home. The price on the items is very reasonable. I signed up for the program they offer, so every 6 months, we will receive the new filters we need for the house. We don't have to travel the 50+ miles, to shop for filters not knowing if they're in stock or not. Completely satisfied!
I needed a unique sized air filter. Filtersfast manufactured them to my specifications and delivered the finished product in under a week.
I will be a customer for life!
Hi Frank! Thanks for becoming apart of our FiltersFast.com family. We really appreciate that you took the time to write us this review.
Filters came fast and they are quality filters. The box the filters come in is reasonable and fits easily in a closet etc. I liked that we have the next few filter changes in our home and we dont have to try to remember to pick up a new filter when we go out. I also appreciate that I could select a time frame for the next set of filters could be delivered to us! This is a great, quality service.
Tip for consumers:
Make sure you plan when you want your next shipment of filters to be delivered
Hello,
Welcome to the Home Filter Club! We are very happy that you chose us for your home filtration needs!
Thank you,
We paid twice as much through our service company. The filters at FiltersFast have already saved us money. We ordered 8 filters and paid half of what we'd been paying! Delivery was fast! We are very satisfied.
Hello, thank you so much for your review! We hope to see you again soon!
Thank you,
My order was easy to fill and received in good shape and timely! I had many choices but the one I made was the correct one. I have ordered befor and most likely will continue.
Purchased filters to replace in fridge. Fit perfect, functioning. Purchased 2 for the price of one of original manufactured products.
Hi Elizabeth, Thank you for taking time to leave us a review. We appreciate your feedback and we look forward to working with you again in the future.
BEST COMPANY i HAVE ENCOUNTERED AND WITH DAVID A SUPERB CUSTOMER RELATIONS PERSON YOU CAN'T GO WRONG. He solved my problem in TWO MINUITS> He listened and acted with no backtalk..
I was searching all over for a replacement water filter for my GE side by side fridge. My old one was discontinued. Found the Filters Fast site and found a replacement part number for what I was looking for. The specs matched and the price couldn't be beat, 1/3 less than I paid before. My filter was delivered on the day they said it would. Was a perfect match and my water and ice work great. I will be using Filters First in the future and will recommend them to friends and family.
For several years now I have purchased from Filters Fast. Both furnace filters and water filters for my refrigerator. Both have top quality and good cost. Their customer service was very helpful with all my questions. THANK YOU FILTERS FAST!
Hello Chris,
Thank you for being a long time customer! We really appreciate it.
Thank you,
I was very pleased to order a furnace filter that is no longer available in the area in which I live. I received the filter and it is a perfect fit! Thank you FilterFast. No more washing and cutting a makeshift filter.
Thank you Sandra for the awesome feedback and stellar rating! We hope to work with you again soon.
Keeping Bywater clean and freshThe filters came to our house very fast they were the right ones for my refrigerator we enjoy using the water filters because they keep the water so clean and safe to drink
Glad to hear! Thank you so much for the awesome feedback and spectacular rating. We appreciate you choosing FiltersFast.com
Gain trust and grow your business with customer reviews.
Filters Fast's mission is to provide our customers with the best filtration shopping experience - a comprehensive catalog that is easy to navigate, the tools and education to make the right choice, and the best customer experience and support to help along the way.
In 2004, Ray Scardigno became frustrated while shopping for his refrigerator filter online.
“There were only a handful of small sites selling filters online. My refrigerator filter seemed like a common type and I didn’t want to pay the markup of the big box stores but I simply could not figure out how to buy filters online. I saw an opportunity to create a shopping experience where customers could find the filter they need fast and deliver their product for a great price!”
- Ray Scardigno, President & Founder of Filters Fast
Filters Fast has grown to be the top filtration provider online in the United States and continues to grow rapidly. Though we have expanded to sell filters to all parts of the world, Filters Fast remains a family-owned business.
We are proud of our charitable partnerships which include Wine To Water, Habitat for Humanity of the Charlotte Region, and The Cystic Fibrosis Foundation. Giving back to our local and global community is an integral part of our company's culture.
Thanks for being a part of our FiltersFast.com family! We really appreciate that you took the time to write us this review. Please feel free to contact me if you ever need anything at support@filtersfast.com.