• Fidelity

Fidelity

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Overview

Fidelity has a rating of 1.7 stars from 108 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fidelity most frequently mention customer service, business days, and financial advisor problems. Fidelity ranks 68th among Brokerage sites.

  • Service
    59
  • Value
    54
  • Quality
    52
Positive reviews (last 12 months): 2.9%
Positive
1
Neutral
0
Negative
33
3
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Error on the side of Fidelity, yet I'm being punished for pissing off a customer service rep.
How would you rate Fidelity?
Top Positive Review

“Futurefees is a trusted platform”

James M.
1/7/22

The support was very patient with me throughout the process of swapping VND back to BTC and also assisted in granting me the required access to sell quickly on the Futurefees platform I am very satisfied and will campaign heavily for my colleagues to use Futurefees in their crypto trading. Been with the company for over a year now and their support system and general services have been top-notch all the years. Friends I advise you use this platform www.Futurefees.com

Top Critical Review

“Customer Service is horrible.”

Myyhml S.
1/28/24

Customer Service representatives are not trained properly. They do not understand the problem and do not know their own systems to provide solutions that work. They do not give ticket number for each problem so at the end of the call you leave without a fix and no idea of is/when the problem will be solved They fail to return calls. The management is aware of many issues but is ineffective is setting higher standards and meeting them. Very bad experiences

Reviews (108)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (33)
Thumbnail of user jamesm6087
1 review
0 helpful votes
January 7th, 2022

The support was very patient with me throughout the process of swapping VND back to BTC and also assisted in granting me the required access to sell quickly on the Futurefees platform

I am very satisfied and will campaign heavily for my colleagues to use Futurefees in their crypto trading. Been with the company for over a year now and their support system and general services have been top-notch all the years.
Friends I advise you use this platform
www.Futurefees.com

Service
Value
Quality
Thumbnail of user lucasw115
3 reviews
46 helpful votes
February 6th, 2022

I have used them for over 15 years. Their Fidelity Pro is great. The streamer is very fast, and I can trade options from there without any problems. Their mobile app is slower and it logs me out at times. Overall I prefer them over TD or any other broker.

Products used:
Fidelity Pro

Service
Value
Quality
Thumbnail of user jamesh553
3 reviews
4 helpful votes
March 12th, 2018

I'm very satisfied with fidelity.com. It's easy to navigate and find things. It also links to my pension from a former employer which is nice.

I've had no complaints until the past few months when a local Fidelity rep has called me 3 times wanting to discuss how my assets are allocated. If I wanted to discuss this I would call them.

Thumbnail of user amanya3
2 reviews
0 helpful votes
December 8th, 2017

Very good service. Good quality products. Fast shipping. Minimal sizing issues but I guess it can be corrected easily. I will buy again

Thumbnail of user dj527
1 review
8 helpful votes
October 24th, 2017

Great service and financial products. They are less expensive than companies like Edward Jones meaning more money in your pocket.

Thumbnail of user briannew1
41 reviews
35 helpful votes
November 14th, 2015

Great service and it took me a short time to communicate with the Fidelity. I recommend this

Service
Thumbnail of user jasonw47
5 reviews
20 helpful votes
May 3rd, 2013

I've had my money with Fidelity for nearly 30 years. They might not be what they were back in the heyday with Peter Lynch and Magellan but they are still a good and trustworthy place to manage your money. Every mutual fund and bond fund you can think of. I also have a bank account with them too.

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About the business

Fidelity Investments offers Financial Planning and Advice, Retirement Plans, Wealth Management Services, Trading and Brokerage services, and a wide range of investment products including Mutual Funds, ETFs, Fixed income Bonds and CDs and much more.

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