Feverup

They have stolen $500 from us and they are liars. My mother in law bought tickets to go to Arcadia Earth. We contacted feverup letting them know we were not able to attend because we had tested positive for covid. They requested proof that we were positive for covid so I sent them the proof. We did not request a refund, we requested to change the date on the tickets and they told us that they couldn't change the date. So they pretty much stole the $500. Obviously they doesn't care if you have covid and go infect the people that work at the museum as well as the people that purchase tickets to attend the museum. DON'T BUY TICKETS FROM THEM!

I was scheduled to attend a concert in January, but do to a family emergency I asked for a voucher for a future performance. They sent me email honoring request asking me to confirm in writing of which I immediately did. I did not hear back so I sent again for the next three days only to hear a week later that had no email from me. I sent a screenshot of my original email and again no contact. I asked for them to call me, used their chat. They sent me final email stating they would close the case due to lack of communication. LACK OF COMMUNICATION? I have record of 10 emails in a week! I would have given them a negative star if I could. HORRIBLE. WILL NEVER PURCHASE AGAIN. They need two be reported to Better Business Bureau for their total lack of customer care.

FEVER CANCELED THIS EVENT NOT ME! THE DATE I WOULD HAVE SEEN IT HAS COME AND GONE. IT SHOULD HAVE BEEN REFUNDED WHEN IT WAS CANCELED NOT PUT ON A VOUCHER. JUST A BACKHANDED WAY OF STEALING. ARE THEY PAYING THE INTEREST ON MY CHARGE?
Also, know that this is NOT the "Starry Night" Paris Exhibition but instead a lot of video projections of the paintings.
AND the big secret special location that they wouldn't disclose - the TOWER Theater! Bhahahahah!

I bought tickets for a Sunday but they changed the date to the prior Thursday and would not give me a refund or change to the date I selected. Do not use this thieving company.

The APP sucks. It claims that it is easy to "transfer tickets", however, there is no place to click "transfer tickets" and the tickets were CANCELLED instead!

Plus the customer service sucks.

Get away from the APP and platform. THEY are TERRIBLE.

This company nears to learn what customer service means.

There was an incident where we bought 8 tickets for a show. We asked if they had a group rate and they said no, so we reluctantly bought them. A couple days later we went back on the site and noticed they added a group rate that would have saved us a bunch of money.

We asked for a credit to the suddenly published group rate and they said absolutely no. They then claimed that was there the whole time. My girlfriend and I both looked at the site and neither of us remembered that being an option. Believe me, if there was that option there is absolutely no doubt we would have taken that.

All we asked is for them to give us the new lower group rate that wasn't available a couple days prior.

This is the 2nd time we had issues with Fever and I'm extremely reluctant to attend a show who sells their tickets through them again.

They are becoming the new Ticketmaster.

If you are a venue considering using Fever as your ticket vendor, please consider someone else.

As a business owner, I always bend over backwards to make sure my customers are happy. If you lower prices, customers will inevitably ask to price match your new lower price, especially if it's been a couple days. If you want happy customers, you just do it. Stop saying our terms of service this, our terms of service that. That's just a copout for companies that don't care about their customers.

HORRIBLE scam. Do not give them your money. They pretend to help you and then ghost you. I tried really hard to get help and waited days and days and it was not worth it in the end.

Went to see Vivaldi's 4 Season By Candlelight at the Sacramento Railroad Museum. Great idea. HORRIBLE EXECUTION. Staff was utterly incompetent. Show delayed 45 minutes because they had issues scanning in tickets. Said "it's the first time we've tried scanning tickets like this"…"we just found out that we're switching the way we do this"…. & several other variations blaming "they" or "them" which I can only assume is Feverup. The show was "By Candlelight" but someone, probably "they" or "them" forgot curtains for the windows! So throughout the show some knucklehead on a ladder kept trying to put some dark, raggedy sheets over the windows so there were alternating streams of sunlight randomly blinding the audience. The performers tried to give a backstory about each piece and each movement in each piece but, of course, the microphone didn't work! So unless you were in the first few rows you had no idea what they were saying. And finally since the concert started so late, the restaurant we had reservations for stopped seating people before we could get. Wait, 1 more: It's our 11th wedding anniversary & I spend a lot of time on the road so we have spent nearly all of our anniversaries apart. My wife bought these tickets 3 months ago looking forward to the concert & a romantic dinner…as soon as we got to the car after the fiasco she started crying. Fever/Feverup or whatever you call yourself is a disgrace. Don't spend a dime on these idiots!

I booked two tickets AT THE SAME TIME for Lego Exhibition for 2:00pm, but the final tickets were sent to me for 9:00am. I tried to used their change procedure (which is only available on phone, not laptop) and they split the credit into 2, one for each ticket. And their policy is that only ONE credit could be applied for the rebooking at the correct time. So basically I was forced to purchase a third ticket, and I now have a credit floating for a limited number of days. HORRIBLE.

I tried purchasing tickets for an event using a 30% off promo code that was only available for 24 hours on 2/14. However, when I tried to purchase tickets on 2/14, the code was unavailable. That night, I wrote customer service and sent them timestamped screenshots, proving I was trying to make the purchase during the time frame, and they replied the next day telling me the window for the coupon had closed. When I replied saying I understand the window for the coupon has since closed however I was initially trying to purchase the tickets during the appropriate time, they didn't reply to me. After downloading their app to call their customer service rep, I was told that the window for the coupon has closed and there's nothing they can do. When I tried explaining that offering a coupon code that doesn't work is a scam, all they said was Fever is a ticket company with events all over the world and to read their reviews on TrustPilot. I know I'm not the only person with this issue because I saw someone else comment on an ad for the coupon code on Instagram saying the code wasn't working. All in all, I would say that while Fever may be a ticket company with events all over the world - they are trying to scam people using fake coupon codes.

The by candle light concert is what my husband and I attended just last week. The advertising for the concert was a lie. They portray the concerts as being full blown or done by professionals. Let me just tell you, I've heard high schoolers play better than these four adult. Right just four instead of the advertised symphony. Downright scam. It's was embarrassing too. The feedback in the speakers was so bad that we couldn't hear what the people were saying everytime they decided to talk...which by the way was after EVERY SONG. Not only did they suck at talking, but they were awkward and had very long pauses.

The candles everywhere in a cool building is enticing and it was pretty, but the performance was an embarrassment and unbearable to listen to.

They came out to the stage and didn't tune with each other. It was a string quartet. They were off the WHOLE TIME. Not to mention the fact that they were all playing at their own tempo. It was so bad to.sit sit through a 60minute concert of stringed instruments that scratched off key the whole time. It was a horrible tribute to Honz Zimmer.

They had trouble adjusting their stands and instead of being ready to go right away, they came out to the stage and took a solid 3-5 min setting up...heck, that's when the concert was supposed to begin.

The one guy couldn't play in tempo and refused to blend with the others. And the other guy on the other violin didn't even have a neck rest. He was literally using a rag... that's right a RAG!?!

WORSE CONCERT I'VE EVER BEEN TOO. We payed $60.00 a seat and the event was worse than a high school performance.

I changed my 4 tickets 2 hours and they charged me 2 booking fees. Then they explained that they could do nothing to help me and I couldn't speak to anyone else because calls can't be transferred.

We held tickets for a recent Candlelight event to be held on a Thursday evening at Cremorne. One of the ticket holders with whom we have lived for six days became Ill and then tested positive for Covid on the day of the performance. I had developed symptoms by late afternoon.
I attempted to contact the service desk. No reply. I arranged for a neighbour to attend the theatre. He was advised the service desk was in Europe and no Fever representative was available at the event. He was told that the ticket holders should not attend but email the service desk. He was also told the event was not sold out so tickets were available on line and would be of no use to the box office.
Contact was done again.
The following day I was requested to send proof of the positive test ( before the event) in a particular form with a passport.
The photo of the RAT test from the previous day was not acceptable.
Evidence was subsequently provided in the form required.
I was then told that as this was not done before the event commenced the service desk could not help me. In short, I was being told to just turn up and infect the audience.
Lousy service
Hopeless advice
Terrible attitude
Invisible terms and conditions
Don't bother trying to deal with this company as they do not care.

We never got to go on the tour... we were sitting in Starbucks no one showed up and we started live chat with Peter at 1205. Who said he would research what happened then email me at this email. He asked if we were at the meeting place at 12 noon? Really trying to blame us for no one showing up from the fever up tour! We were actually at starbucks at 1030 am drinking coffee and eating inside since it was raining waiting for the tour to start. No show from Fever up tours, we waited outside starting at 1150 and then live chat started at around 1205. Peter ended the chat and then tried to live chat where Tatiana chated a pre script answer she ended the chat, Santiago pre script answer and after almost an hour at 1258 we left in an Uber after standing in the rain waiting on Fever tours... all I want is my $50 back. I have never in my entire life of traveling have ever had this piss poor customer service! Then try to turn the blame on us by asking were we at the meeting place at 12? We were super early, it was raining and there is no where in the neighborhood to venture off too. I told Pete we had another tour booked at 230. Your tour was suppose to take 1.5hours there was no way to get an 1.5 hour tour when it was already almost 1pm and we had to be at another tour at 230pm. I JUST WANT MY MONEY BACK!
This was the worst experience I have ever had!

Kathy

Signed up for Dinning in the Dark Philadelphia and they never provided secret location and could not be reached. They ignored all emails for several days in advance of event.

Really made a mistake because all purchased ticket for Van Gogh: The Immersive Experience - Three tickets and they have just waitlist the event and changed it to Secret Location In Philadelphia.

DO NOT USE COMPANY or GIVE THEM MONEY!

Fever up is the online ticket service for the Harry Potter experience in Little elm Texas. Seems like it would be a great thing to take the family but pricey. I bought tickets and parking pass and on the day of my entire family came down with a very contagious bout of stomach flu. Even though we felt okay enough to make the 6:15 scheduled time, as a responsible person I could not allow us risking getting everybody else sick including the performers because of how contagious the stomach flu is. So I simply reached out not asking for a refund at all just asking for a reschedule since they have several dates 2 months out that are not close to being sold out. I got a simple friendly response saying they don't do any refunds or changes. This makes ridiculous since and is a policy that is in place out of pure greed. The issue is is that I will never go to a performance or purchase tickets for any event if it is fever up that is the ticket broker because this is an absolute PR nightmare for wonderful performance artists everywhere. If it was a once a year performance or they were only doing it in one time at a location would be totally understandable but there is zero reason for a 3-month event with plenty of openings to not even work with me at all because of illness. Now I will be leaving a review, an honest and true review, everywhere I can and hopes that it will hold back people from experiencing what my family did and resulting in fever or the Harry Potter experience performance team losing enough money to where the policy might change and I can come back and leave a positive review. When will customer service be a priority instead of an unnecessary burden for these companies? If I were a performance group I would never use fever up to do our ticket platform. They were not rude, it is not a personal or attitude thing, it is strictly the fact that I leave positive reviews when a company has good service and I leave negative reviews when they have a chance and completely don't

They were very helpful and respectful.
Very good customer service.
I have spoken about Fever to all my friends.

Thank you for making this change so easy! So glad that we made reservations - looking forward to the show!