• Fairy Glen

Fairy Glen

Overview

Fairy Glen has a rating of 4.4 stars from 9,638 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fairy Glen most frequently mention shopping experience, customer service, and free shipping. Fairy Glen ranks 4th among Gifts Other sites.

Positive reviews (last 12 months): 83.3%
Positive
5
Neutral
1
Negative
0
3
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What reviewers want you to know

Positive highlights

  • easy and fast and offers Paypal for payment and the customer service was fabulous!

Critical highlights

No critical highlights yet

How would you rate Fairy Glen?
Top Positive Review

“I love it”

Michele M.
5/20/23

Hey:) Great service Would definitely recommend you guys to freinds and family. Was so happy for the puzzles and the book.

Top Critical Review

“Your website needs some tech attention”

Kimberly L.
6/10/20

Your website needs some tech attention. It took me 6 tries to place the order. Also, after entering an item into the cart, when I would opt to keep shopping, I was unable to get back to the last page I was on and had to stsrt the search all over again. It was very frustrating. If I hadn't been looking for a specific item to order and was instead just browsing, you would have lost my business already. As a first time customer with your shop, I am hoping the rest of my experience is more favorable.

Reviews (9,638)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (19)
Thumbnail of user maris100
1 review
0 helpful votes
November 18th, 2022
Verified purchase

Bought this for my 13 year old niece for her birthday. She hadn't ever been exposed to Steampunk and loved the necklace. (She normally is not a jewelry girl).
The puzzle, although not completed yet, fell right into her reading and fantasy interests. Both gifts were Very well received and came in great time.

Tip for consumers:
Everything I have ever bought from Fairyglen has been well received and good quality. Love this site!

Products used:
Puzzle and necklace

Value
Shipping
Quality
Thumbnail of user micheleb900
1 review
0 helpful votes
February 16th, 2023
Verified purchase

Easy, no problems except item is smaller than stated on site.

72x54 is advertised and mine is 71x52 w fringe. Im concerned about washing it and it shrinking//?

May I return for exchange or refund?
Thanks, Michele

Thumbnail of user tammyr158
Tammy R.
0 reviews
0 helpful votes
February 7th, 2020
Verified purchase

website is easy to use. nice selection. love that you carry the mountain t-shirts. my favorite brand. was a little confusing that not all shirts could be found in one place. some i had to discover while looking under different titles such as dragonfly gifts.

Thumbnail of user caitlind27
Caitlin D.
0 reviews
0 helpful votes
May 22nd, 2018
Verified purchase

pretty easy to use web site, except I couldn't find a 'continue shopping' button when I wanted to add more items to my cart. I had to open up a new web page to add more items.

Thumbnail of user matthewo181
Matthew O.
0 reviews
0 helpful votes
December 9th, 2019
Verified purchase

Your selection is fantastic and so eclectic! I love that I've found this via my purchase from Bard Games, the coupon code was an awesome addition. I do think your website could use some work streamlining and improving the search and browse features. It felt a little clunky and wasn't easy to navigate, at least on my phone. It could be your mobile interface that needs the work. However, I will definitely be back to the site for more! Thank you!

Thumbnail of user undefinedu8
undefined u.
0 reviews
0 helpful votes
June 29th, 2017
Verified purchase

I called 3 x's before this order was placed because I wanted to see if I could get an e-mail showing the items I have bought .....I never got an answer or a call back after leaving a message...my orders have always been pewter dragons as b-day gifts and I can't remember all I have purchased...I don't want to give this person the same item twice...so I would appreciate it if I could get that e-mail
thank you

Thumbnail of user laurar199
Laura R.
0 reviews
0 helpful votes
June 29th, 2017
Verified purchase

GREAT product selection! They arrived exactly as pictured, and on time. My fiancee and I bought wine glasses to use for our wedding, and we couldn't be happier with them!

Thumbnail of user prudencef2
Prudence F.
0 reviews
0 helpful votes
October 30th, 2018
Verified purchase

I love your stuff. It is a bit expensive, you know. You can't compete with Amazon. They give folks free shipping this time of year. $10.00 shipping fir 3 little note pads is rediculous!

Thumbnail of user aidand18
Aidan D.
0 reviews
0 helpful votes
January 13th, 2019
Verified purchase

The website is a little low-quality, but besides that it's good! Pictures, prices, item descriptions and everything were sufficient, and I loved the guide for receiving things before Christmas!

Also, the product arrived SLIGHTLY damaged (one of the dragon's horn tips had broken off), but it's barely noticeable.

Thumbnail of user cherylh305
Cheryl H.
0 reviews
0 helpful votes
October 22nd, 2019
Verified purchase

Found site while trying to find an urn for Magellan...my 15 yr old cat that I raised since he was one week old. He was the most loving cat I've ever seen, and I've had cats since I was 7. My valiant warrior left my Oct.19, and I needed something special for him, until we meet again.

Thumbnail of user zacharyb77
Zachary B.
0 reviews
0 helpful votes
October 30th, 2018
Verified purchase

I know you need to make money... Everyone does, but I would think of buying more if I was able to get like a 15% off a purchase over 300 dollars. Still will buy from you cause you have quality stuff. The 15% thing won't stop me from vistiting though. Thank you for having your site it is great.

Thumbnail of user stephenw651
Stephen W.
0 reviews
0 helpful votes
March 17th, 2020
Verified purchase

Love all the fairy's and the site is easy to use.

Unfortunately, I received two damaged fairy's and am still waiting for a replacement for the second. Was informed it was not in stock but would ship as soon as it is but have yet to see it. Other than that, excellent site, products and service.

Thumbnail of user lauraf289
Laura F.
0 reviews
0 helpful votes
January 4th, 2020
Verified purchase

First 2 attempts to I put info didn't work. Kept sending backwards. Came back next day and it worked.

Thumbnail of user lorim590
Lori M.
0 reviews
0 helpful votes
August 12th, 2020
Verified purchase

Great products. Just wish when I clicked keep shopping that it would go right back to where I was browsing

Thumbnail of user rosieh43
Rosie H.
0 reviews
0 helpful votes
May 26th, 2020
Verified purchase

You have a great selection however your delivery minimum is very high. Wish it was a little lower. Still excited for my purchase and think they will make for great gifts.

Thumbnail of user jenr114
Jen R.
0 reviews
0 helpful votes
May 26th, 2020
Verified purchase

Super easy and quick. Would have given 5 stars for a bit more detail on the product, such as if the water bottle was could be washed in the dishwasher, etc. Checkout was great.

Thumbnail of user lilliang33
Lillian G.
0 reviews
0 helpful votes
December 26th, 2018
Verified purchase

GREAT .....easy to place orders ! 2nd time ordering. I was very satisfied with the selection and quality of your products.

Thumbnail of user thomasc711
Thomas C.
0 reviews
0 helpful votes
November 19th, 2019
Verified purchase

I've used the site before and concerned that there is an issue within the functionality of the Fairy Glen website. I do hope it does not result in a problem for my order. Last year my order was considerably late in delivery from when it was estimated to occur.

Thumbnail of user ellene26
Ellen E.
0 reviews
0 helpful votes
November 5th, 2017
Verified purchase

I was looking for a birthday gift for my nephew. I wanted the GOT Dire Wolf Bookends but couldn't backorder them. Had to find something else I think he'd like.
If you can get the Dire Wolf bookends, I'd really like to order them! Thank you.

Thumbnail of user brandib42
Brandi B.
0 reviews
0 helpful votes
May 10th, 2018
Verified purchase

I love y'alls site. I love everything I've ever bought. I would've given 5 stars across the board except I was let know too late that it wasn't in stock and not gonna be here for my husband's bday. But it still arrived in a timely manner box was great dragon was great everything was great. He ended up getting something else I ordered that wasn't supposed to be here for the day lol. So it worked out. But thank you very much. Nvr had a quality issue although I tend not to buy the cheapest ones. Thanx so much!!!!

Thumbnail of user rebeccat207
Rebecca T.
1 review
0 helpful votes
June 4th, 2020
Verified purchase

It was fun looking at all the fairy figurines. There are so many items to look at, which is wonderful. I will be looking again! Thank you

Thumbnail of user ericb247
Eric B.
8 reviews
1 helpful vote
June 29th, 2017
Verified purchase

I have ordered from you before a few years ago. My lady enjoys your products and I will continue to purchase more.

Thumbnail of user michaelj300
Michael J.
8 reviews
0 helpful votes
May 1st, 2020
Verified purchase

It was a bit clunky, perhaps my search queries were not what your system was looking for. I did eventually locate items I desired to purchase.

Thumbnail of user kellyc219
Kelly C.
0 reviews
0 helpful votes
June 8th, 2020
Verified purchase

pretty standard. Would be good to make the REQUIRED fields stand out just a bit more. I totally missed the Email address.

Thumbnail of user elspethh3
Elspeth H.
0 reviews
0 helpful votes
October 7th, 2018
Verified purchase

I love your website and the vast selection of lovely products you have!
My only critique is that checkout is a little confusing.

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Thumbnail of user josepht232
Joseph T.
President

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