Fairy Glen has a rating of 4.4 stars from 9,638 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fairy Glen most frequently mention shopping experience, customer service, and free shipping. Fairy Glen ranks 64th among Gifts sites.
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I just bought another fairy for a Christmas present that my husband got for me for Christmas. I love Fairy Glen because they have a lot of items that are great and unique. I have been shopping on their website for the past four years. I love getting updates of new items on there website. If you are looking thing that are fantasy Fairy Glen is the place to got to. Thank you for all of the wonderful items that I have purchased on your website. This fairy is added to my collection so beautiful.
Your website needs some tech attention. It took me 6 tries to place the order. Also, after entering an item into the cart, when I would opt to keep shopping, I was unable to get back to the last page I was on and had to stsrt the search all over again. It was very frustrating. If I hadn't been looking for a specific item to order and was instead just browsing, you would have lost my business already. As a first time customer with your shop, I am hoping the rest of my experience is more favorable.
I just bought another fairy for a Christmas present that my husband got for me for Christmas. I love Fairy Glen because they have a lot of items that are great and unique. I have been shopping on their website for the past four years. I love getting updates of new items on there website. If you are looking thing that are fantasy Fairy Glen is the place to got to. Thank you for all of the wonderful items that I have purchased on your website. This fairy is added to my collection so beautiful.
The 2 figures I purchased are HTF due to them being made in the Europe. So when I was checking fairyglen I saw that they had access to those figures. I made sure to buy them and was not disappointed. They shipped in their original boxes and arrived safely though. They do warn that they are a special order and would take time to be shipped. Spirit of Winter and Winter Angel arrived in beautiful condition. Thank you so much!
Always great quality at a discounted price with a fast ground delivery. Large detailed selection keeps me coming back.
Purchased the deck of oracle cards and I really am obsessed. Arrived on time, cards themselves are beautiful. Great quality, large and sturdy. Would absolutely buy again.
I don't really have anything bad to say about your website I love the items I buy from you. I am super happy with the Dragon I bought love it. I love going on your website to see what new Dragons and Fairys you have. I love Dragons and I have ordered a lot of them from you. And I'm not going to stop. As long as the Fairy Glen website is up and runner you have a customer for life. I do wish I had more of your business cards because I do tell a lot of people about your website. And the few of them that I have I already handed them out to the people I have told about your website.
I Ordered Two Witches Cauldrons On 10 Nov. 2020 Order #FG-*******. And Its 23 Jan. 2021 And They Never Arrived. They Where A Xmas Gift. So Please Send Them Or Refund My Money.
My fairy ornaments are beautiful! I found them on a big box store for 4 times the money first. Then I found Fairy Glen and was able to buy every single ornament! Thank you Fairy Glen!
Bought this for my 13 year old niece for her birthday. She hadn't ever been exposed to Steampunk and loved the necklace. (She normally is not a jewelry girl).
The puzzle, although not completed yet, fell right into her reading and fantasy interests. Both gifts were Very well received and came in great time.
Tip for consumers:
Everything I have ever bought from Fairyglen has been well received and good quality. Love this site!
Products used:
Puzzle and necklace
Hey:)
Great service
Would definitely recommend you guys to freinds and family.
Was so happy for the puzzles and the book.
Your website needs some tech attention. It took me 6 tries to place the order. Also, after entering an item into the cart, when I would opt to keep shopping, I was unable to get back to the last page I was on and had to stsrt the search all over again. It was very frustrating. If I hadn't been looking for a specific item to order and was instead just browsing, you would have lost my business already. As a first time customer with your shop, I am hoping the rest of my experience is more favorable.
This is a bad company that refuses to offer fair customer. I ordered a $70 statue that was defective to ask for a replacement and was told they're all the same, even though the photo on the website had been beautiful. Meanwhile, a second statute arrived that I had ordered, the same model, and it was perfect -- just like the photo. I called again, talked to the owner, and was told I would have to pay for return shipping of the bad one, and IF he was able to work something out with the manufacturer, MAYBE he could "do something about it." It would cost me a fortune to mail back that heavy statue, and with not even any promise that he would replace it. This guy just wants your money. He could care less whether you're happy and if what he is selling is quality.
My package arrived exactly as described. It was more beautiful in person. My Mom loved it. The Shipping was fast to.
Looked just like picture. Came very quick. It was a wonderful addition to my collection.
Awesome design. Amazing quality. Quick delivery. Would highly recommend.
I submitted a request for a replacement and was asked to complete this survey to include photos.
This is a beautiful piece and was exactly what I was looking for. My wife absolutely loves it. Only problem is it arrived broken. The dragonfly is detached from the lily at the stem. Will you please send us out an undamaged one?
Thank you
There was a lot of confusion with my order and postage was not free as advertised. Furthermore, I did not authorise anyone to withdraw extra money from my account. It's a messy service.
Ok, it didn't show up broken and it was really good and colorful
Bought to replace one bought a long time ago as a gift. I was so happy to see her again after she accidentally got shattered. It is a beautiful and quality made unicorn
Tip for consumers:
There is a great variety of products here in varying price ranges.
Products used:
A medium sized crystal unicorn
your site emptied my cart three times while I was shopping. Super annoying and I almost decided not to purchase from you.
I received the product. It came as expected. I have not opened it yet as it's gift for Christmas
It was perfect and exactly as ordered. It arrived promptly.
The excalibur trinket came just as pictured and arrived quickly.
Easy, no problems except item is smaller than stated on site.
72x54 is advertised and mine is 71x52 w fringe. Im concerned about washing it and it shrinking//?
May I return for exchange or refund?
Thanks, Michele
I'm very sorry for your issue. You want to return an item you received several months ago because it doesn't look the same as the new one you received. Even though it is well past our return policy date, I am willing make an exception to aid in the situation. All I asked was for a side by side picture of the two items so we can send it to the manufacturer and to ensure you don't get another item you are not happy with. You said you can't take a picture and you would be willing to send it back at your expense because of that. You wanted a commitment of a replacement like the second one you received. But without looking at the items to see what you are seeing I don't know what is possible. I continued to ask you to just take a picture of them and then You then screamed curse words at me and hung up the phone. I'm very sorry you are unhappy. I'm still willing to help if you'd like to contact us again. Thank you.