EZcosplay

Answer: Very trustable, just be aware that shipping can take a while, so try not to freak out if your package isn't there super quickly.

Answer: I would double-check the shipping charge, it's often $20-$30.

Answer: I'm not sure which country's sizing is used in the size chart, but I normally wear a US XL, and that was what I ordered, even though the measurements in the chart were bigger than should have fit. The dress fits like a dream, so maybe order your normal size (US). If you use the size chart, you might want to consider going up a size.

Answer: I never tried to contact customer service, but after I received my package, they reached out to me to make sure I was satisfied. I had 0 problems shopping with them, shipping, quality, size, or otherwise. Just read the shipping descriptions (they caution you that it can take a while) and the size charts (maybe go up a size), and you'll be fine.

Answer: Yes, it's normal. It just goes through as default XS. Not to worry, they will make it custom. Check out their FAQ page if you're still worried.

Answer: Pretty close. They do require the sizing in CMs and boot height. I also ordered a pair of Todoroki boots that are just slightly larger in the back, even though I used the same measurements for both.