• Eyeglasses.com

Eyeglasses.com

Overview

Eyeglasses.com has a rating of 4.6 stars from 16,983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyeglasses.com most frequently mention customer service, shopping experience, and next day. Eyeglasses.com ranks 7th among Eyeglasses sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 75.3%
Positive
55
Neutral
8
Negative
10
11
See all photos

What reviewers want you to know

Positive highlights

  • Almost just as good as what you'd get from an eye doctor, for a fraction of the cost.
  • I'm hoping if I don't like them, that return policy will be as easy as described online.

Critical highlights

  • Just incompetence and 'don't care/no customer service' hiding behind a Covid-19 excuse.
How would you rate Eyeglasses.com?
Top Positive Review

“Fantastic!”

Kimm L.
1/11/24

While the glasses took a while to come because of the busy holiday shipping season, when they came, I was very excited. I had found an inexpensive way to replace my favorite glasses frame. The eyeglass store I usually go to was able to quickly take the lenses from the broken pair and put them in the new pair. Communication and follow-up has been good from this company. I'll be a repeat customer in the future.

Top Critical Review

“Very very slow service”

Laurel A.
12/17/23

I am in the process of returning my frames that I had sent to me so I can try them on. The purchase date was 11/5, they didn't even ship out the frames until 11/15. I finally received them on 11/20. Submitted the return within a week of getting them. I finally got confirmation that they received my return on 12/5 and I still have yet to receive my refund, and it is now 12/17. I'm not going to shop here again. It's just too slow and there's so many other online retailers that have faster service

Reviews (16,983)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (117) eye doctor (16) return policy (13) prescription lenses (13)
Thumbnail of user kimml3
1 review
0 helpful votes
January 11th, 2024
Verified purchase

While the glasses took a while to come because of the busy holiday shipping season, when they came, I was very excited. I had found an inexpensive way to replace my favorite glasses frame. The eyeglass store I usually go to was able to quickly take the lenses from the broken pair and put them in the new pair. Communication and follow-up has been good from this company. I'll be a repeat customer in the future.

Thumbnail of user johannab174
1 review
0 helpful votes
February 13th, 2024
Verified purchase

From start to finish the process was easy. I sent a new frame with clear lens, entered all my information and in about 3 weeks I received my beautiful glasses. The glasses fit perfectly and look great. So happy I found Eyeglasses.com. Thank you so much.

Thumbnail of user laurac3280
1 review
0 helpful votes
February 25th, 2024
Verified purchase

I cant say enough about how well, quick and helpful eyeglasses.com is. I will not go anywhere else for my glasses...period

Thumbnail of user migueld256
1 review
0 helpful votes
April 15th, 2024
Verified purchase

Received my glasses sooner than expected. The price was right and it was very easy to order exactly what I needed.

Thumbnail of user gregj475
1 review
0 helpful votes
January 17th, 2024
Verified purchase

Really easy to work with and fast delivery! I recommend this company and would have no problem using them again.

Thumbnail of user annas2277
1 review
0 helpful votes
March 29th, 2024
Verified purchase

Representative was very helpful in helping select the best frames. Prices are most reasonable. Fast shipping.

Service
Value
Shipping
Quality
Thumbnail of user thert.honlordl
1 review
0 helpful votes
February 23rd, 2024
Verified purchase

Quality, reliability, friendly staff. Treated like family.

Thumbnail of user davidt4294
1 review
0 helpful votes
March 11th, 2024
Verified purchase

Looked for and found the style of glasses I wanted. Very good variety and selection.

Thumbnail of user marleneh266
1 review
0 helpful votes
April 27th, 2024
Verified purchase

I ordered 3 eyeglass frames. When myorder was received, the invoice said all 3 were shipped and all 3 frames were charged for. Only 2 pair of frames were received in the box. I called customer service and they coordinated shipping the 3rd frame. Thank you.

Thumbnail of user melodys330
1 review
0 helpful votes
November 26th, 2023
Verified purchase

Got progressives done in frames I already owned. Way cheaper than anywhere else and I received quality lenses. Very happy with this purchase.

Thumbnail of user roberth7270
1 review
0 helpful votes
April 6th, 2024
Verified purchase

With the selection of more unique hard to find frames, and the fast and easy process to purchase, I was completely happy with this purchase as ones in the past!

Thumbnail of user edwardm1927
1 review
0 helpful votes
December 23rd, 2023
Verified purchase

The specific pair of eyeglasses I ordered were not going to be available for several weeks, so eyeglasses.com sent two pair of the same manufacturer -- one in a slightly different color and one in a slightly larger size. I decided that the slightly larger size pair worked well for me and sent back the slightly different color pair. No questions. No issues. No trouble. That kind of personal service will keep me coming back to eyeglasses.com in the future, not to mention the excellent selection and prices for their frames.

Thumbnail of user claudial361
2 reviews
0 helpful votes
February 22nd, 2024
Verified purchase

I replaced the lenses in a pair of frames that I had. The lenses are good and I would use this company again.

Thumbnail of user marilynh985
1 review
0 helpful votes
May 2nd, 2024
Verified purchase

My lens replacement glasses were received quickly, and they are perfect!

Thumbnail of user lindag3718
1 review
0 helpful votes
February 19th, 2024
Verified purchase

I wanted prescription glasses with glass lenses. I love my new transition sunglasses with glass lenses!

Thumbnail of user frederickl236
1 review
0 helpful votes
January 15th, 2024
Verified purchase

My order was processed quickly, and the quality of the work was excellent.

Thumbnail of user harinathp
1 review
0 helpful votes
February 12th, 2024
Verified purchase

Delivery was great although it took time 10 days, the glasses came perfectectly with Rx

Thumbnail of user susanb5806
1 review
0 helpful votes
October 23rd, 2023
Verified purchase

I looked and looked at frames trying to decide, but I knew I wanted to get my new glasses with eyeglasses.com I bought prescription sunglasses a few years ago and love them.
My new prescription eyeglasses are perfect, I love them.
I intend to have my old eyeglasses lenses replaced by eyeglasses.com soon.
Thank you for offering this service and making the glasses perfect!

Thumbnail of user josephc4180
1 review
0 helpful votes
March 7th, 2024
Verified purchase

Reveived frames as describe within the ecpected delivery time.

Thumbnail of user warden12
1 review
0 helpful votes
December 23rd, 2023

NEVER HAD LENS REPLACED, THOUGHT I WOULD GIVE IT A SHOT,

A QUICK NOTE
AT A BRICK AND MOTOR STORE, THEY STEER YOU TO FRAMES, EXPENSIVE, THEN THE ADDONS FOR THE LENS, (scratch resistant etc)BY THE TIME YOU WALK OUT YOUR UP TO 800 OR MORE. IN DALLAS TX I WAS UP TO 1100, I SAID NO THANKS, WENT TO COSTCO GOT A PAIR FOR 200. I WAS HAPPY UNTIL I DID THIS.

GO TO EBAY, OR FRAMESSDIRECT.COM GET A QUALITY FRAME AT 1/3 TO 1/2.

I THEN SENT IN THE FRAME AND PERSCRIPTION TO THEM

MY RESULTS DOING THIS...
THE GLASSES I ENDED UP WITH, SO MUCH BETTER THAN WHAT I HAVE GOTTEN OVER THE YEARS.

THE LENS ARE FAR BETTER THAN ANYTHING I HAVE EVER HAD SINCE I STARTED WEARING GLASSES. JUST SO IMPRESSED. HAD TO WRITE THIS REVIEW.

THERE IS ALWAYS A 15% DISCOUNT, IF YOU DON'T SEE IT, CALL OR EMAIL THEM.

COMPANIES THAT MAKE LENS ARE NOT ALL CREATED EQUAL

YOUR GLASSES ARE ONLY AS GOOD AS THE QUALITY OF THE LENS.

Products used:
LENS,

Service
Value
Shipping
Quality
Thumbnail of user lyndaf170
1 review
0 helpful votes
January 7th, 2024
Verified purchase

Glasses as ordered.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Thumbnail of user colemanm40
1 review
0 helpful votes
January 15th, 2023
Verified purchase

I've been a RayBan Aviator fan for decades mainly because of the tough glass lenses in them. Once I developed the need for prescription lenses I learned the hard way that RB only makes prescription lenses out of poly carbonate which seem to scratch if you even breathe on them. Now I have discovered that Eyeglasses.com will custom build RB Aviators with high quality glass prescription lenses and these are perfect! If you love your glass Raybans this is where you go once you need prescription correction.

Service
Value
Shipping
Quality
Thumbnail of user kb904
1 review
0 helpful votes
October 22nd, 2023
Verified purchase

I love my glasses from eyeglasses.com so much that I ordered a second pair and they still had them for the same price, 3 years later!

Thumbnail of user kene229
1 review
0 helpful votes
December 28th, 2023
Verified purchase

Always very accommodating their customers for the right choice in eyewear!

Thumbnail of user leaha222
1 review
1 helpful vote
June 1st, 2023
Verified purchase

First time ordering prescription glasses online so you can imagine how skeptical I was. The communication with a rep from Eyeglasses.com to make sure she had the right prescription was super simple. Glasses came in even faster than my other ones from the doctors office. Really happy with them and would definitely order again in the future!

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