Eyebuydirect

There was no communication with the eyebuydirect regarding with my order. I got a confirmation but there was no email if my items were being deliver. Took over three weeks to my order. The glasses are okay, they fit okay. I just had my new prescription last month but for some reason the vision is not what I expect it to be. Blurry... I might need to go back to my eye doctor and double check his prescription.

Selecting, customizing and purchasing my prescription sunglasses was easy. I received a few updates on the process of my order but after a week I stopped receiving updates and when I would log in and check the status it would say still in process. About a week and a half after ordering they randomly showed up in the mail. So other than poor communication on shipping and therefore no tracking information or shipping confirmation, my experience was good.

I'm new to wearing glasses, and wanted a spare. I inputted the Rx numbers into the website the best I could. When the glasses came in, they worked for reading, but not for driving which I was expecting. I think what happened is that my eye doctor had two Rx's on file, one for distance, and one for reading. The glasses are nice, but I already have (non-prescription) reading glasses. Not sure if I should spend the time to try to exchange or what? Let me know what you can do for me.

I went online search and found eyebuydirect, price is reasonable, try several frame. Found one which I like, filled in the prescription part, didn't expect the PD # need to be clearly confirmed prior to processing. Also, was not aware until I went to tracking, then directed to "Chat", because it was sitting in "Holding" and was wondering "Why?", finally problem solved.

The lady quickly solved my "Holding" after verified and confirmed my glasses' PD #

My daughter went away for a couple of weeks. She received the glasses. Within a day or two, the lenses were loose.
Very unhappy about the first time we purchase from EyeBuyDirect

Glasses were in "almost there" for four days. Shipped. They went to the St Louis Mo PO, which sent them the wrong (nearby, Jackson Mo) PO, even though I received an email that they would still be delivered same day. Nope. Next day I checked the tracking. They were sent to some PO in Texas. Next day, they were in Garland Tx where they remained for two days. I assume someone finally realized the mistake and sent them overnight. Not your fault but thought you might enjoy the trip these specs traversed.

I was disappointed to get my glasses and have the wrong prescription in them. The pupillary distance was incorrect. Evidently what I needed was not available in the frames I ordered. I wish this just simply could not happen via website design, but somehow I got it done, but pretty sure I did not change the numbers. I asked for a return, and that has been handled well, but I have not selected my replacement set yet

Did above

I ordered glasses and from the day they were marked shipped I received them 16 days later. I paid for antireflective coating. However, they reflect everything to point that you can probably see what website I'm on in my glasses. I wanted to return them, however that was not an option because I received them outside the window for returns due to my military shipping address. Fortunately I was offered to exchange the glasses so I did for a slightly less expensive frames.

I responded to this ad through the text message you sent me which offered a coupon to purchase "OOOBOHO" and 2-day delivery, once I completed my first pair of glasses, neither offer was available to select from. Please do not text me offers that draw my attention, yet are not available to me...I consider that as false advertising. Hopefully all goes well and this will not be my last purchase.

Satisfied with product. Ended up paying just under $100. Better price than brick and mortar Rx glass places, but not nearly as inexpensive as it OUGHT to be. I have enough mfg experience to know that the cost of production is nowhere near the price, so they're still gouging the public, just not as badly as the big name chains.

The selection of frames and lenses was decent and the price reasonable, however I received a message from EyeBuyDirect saying my shipping was going to be delayed and to wait for shipping confirmation. I received my order 14 business days after I had ordered, however no shipping confirmation was ever sent, leaving me in the dark about my order. Checking the order status was not very helpful either, as it said it still had not been shipped when I checked 12 days after ordering.

I bought the Gallo frames. Width of field of view for deluxe progressive lenses disappointingly narrow. One nose pad defective--will not swivel (defective mounting box). Plastic ear hook covers slip in and out on the ear pieces, making adjustment nearly impossible.

Very slow delivery. I chose self darkening lenses for 2 pair of my glasses and they barely change in full sun. Would definitely not choose that option again. Will stick with normal lenses in the future and get other sunglasses.

My glasses came quickly and were inexpensive. Something feels a little off about them. I think the PD might have been wrong, but they will work.

Speedy service but frame had pointer ends at nose pads so i had to return.
Also I wish that blue light and extra active transitions were available in bifocals.
Can't use progressive lenses. I like my peripheral vision too much.

Replacement glasses still to be received

I bought these glasses of computer work. Unfortunately, they do not focus sharply on the outer left and right edges. I work in front of a big screen. Everything must look sharp. Otherwise, I like them. Seem fine for book reading etc.

I'm a little disappointed because I adore the frames I ordered, but one of them came a size too small, and rather than acknowledging my refund/exchange request, I'm being asked to fill out this receipt acknowledgment.

I’ve yet to hear back from customer service.

Web site rather difficult to maneuver, took several tries before understanding the correct approach to get online and get started.
Difficult understanding the representatives who help with orders because English is not their primary language, offer had to ask for the rep to repeat him/herself.
Rep not always fully informed so had to call several times for assistance.

It seemed delivery was purposely delayed because I did not pay for rush treatment. A cheap and deceptive part to an otherwise very good experience.

The price for my progressives was great. I emailed with customer service asking questions about my progressives and they wouldn't directly answer the questions. I don't know if they didn't understand the question or simply didn't know how to answer. I don't know if I could have called, but I emailed as I was at work. For the price I'm keeping the glasses. I may order another pair at some point, but I would probably go with a smaller frame.

I did that on the previous page.

The glasses are great but don't fit properly need adjusting and there is no store to bring them into

Returned a pair for the same size as ones that fit me and they still did not fit (too big)

The item is as described, happy with glasses. The delivery time was slow and the customer service representative that I chatted with and expressed my concern about my order being stuck in the mail process was short with answers and did not empathize.
This was the second pair of glasses that I purchased from EBD, the first pair got to me real quick via usps.

Needless to say, this will be my last time getting glasses from EBD.

Not good at all