Extreme Restraints

Their shipping policy is a SCAM. I'v bought plenty of items that other company ship to your door when you pay for shipping. These guys get ups to ship for an ADDITIONAL COST on top of their shipping cost. It a SCAM to boost prices of their items. Their are better company's to shop for online selling the same products at better prices if you factor in the extra cost of shipping. DO NOT BUY from them unless you plan on paying extra for a item. Their is no discount it's a FRAUDULENT SCAM.

I ordered a few hundred bucks worth of stuff from them, and I had ordered from them before. They had a previously recorded address for me, which I tried to change, apparently, when it actually shipped they still shipped it to the old address anyway. Fine. Mistakes happen.
I contacted the company to try and resolve the issue, "Unfortunately your package was shipped. We are not able to make any changes at this time. I apologize for any inconvenience this may have caused you."
Ok. I called to say, now what? The package will be shipped back to you, and either I can have it shipped to me, or you can give me a refund, right?
Oh no. They can't be responsible for the package.
ARE you f**king kidding me?

Avoid this firm and keep in mind that they use many name on the Internet. Healthy and Active, XR. LLC, Extreme Restraints, Jennas Love Shop, Boyzshop

Once they have your money you are not getting it back even if they have sent you something that won't work or is the wrong item and not what you ordered. They get away with it thinking that consumers won't bother to complain about their shoddy junk and poor return policy.
Stay away from any of their companies - they are consumer unfriendly. See: http://xrllcsucks.blogspot.com/

I ordered a variety of sex toys for myself and some women I was working with in a very remote community, they sent it via courier which of course make it impossible to get because there is no courier service here. 2 months later I get an email which states it was undeliverable at the previous adress, I had already told them this. Then they wanted an addition shipping charge even though the initial screw up was theirs. Being as they won't do refunds I was stuck paying the additional charge. I had moved so I gave them the adress where I am at now and told them no courier service, it has to be regular mail. Guess how and where they sent it, again! The only thing they can gaurentee is complete incompetence and I still don't have what I ordered.

I WILL NEVER ORDER FROM THIS SITE AGAIN! This is by far the worst company i have ever dealt with in my life. Everything about the process was painful. My delivery never arrived and then i was informed weeks later that it had been returned to them. It took dozens of emails and numerous messages left on their phone before i had to finally speak to a manager to even get my order re-sent. During email conversations i had to repeat myself on many an occasion and the information provided from their so called customer service representatives continually contradicted themselves. I WILL NEVER DO BUSINESS WITH THEM EVER AGAIN!

If everything works, this site is good. But when it fails? Oh, boy do they suck.

Like DL. Below I ordered some items and chose the standard shipping, but when I looked at my receipt the site had changed it to express. Now I know that I didn't choose wrong because I was extremely careful about my choice because the same thing happened to me in September 2013, but I thought it was my fault back then.

So twice the site has changed standard shipping to express shipping at the last stage of ordering. And since you don't get a confirmation screen there is no way to stop is.

As soon as I noticed this I emailed them and asked them to change the shipping option. The answer I got was that this was not possible. I then asked them to cancel the order. This wasn't possible as well.

I then tried to get their "customer service" to acknowledge that there is a fault on their site (no such luck) and to refund me for the shipping charges. After fighting with them for a week I get told that I'd get store credit. That was a week ago and I've still not seen any store credit.

Oh, and since UPS sucks as well I haven't gotten my package yet and it would have been faster with standard shipping.

When Extreme restraints have your money they don't care $#*! about you. I would stay away from this company if I where you and go shop somewhere that cares about you as a customer.

I had recently made an order valued at $214.25 to ExtremeRestraints and was soon sent my order confirmation e-mail. All appeared correct, my full order was listed in the e-mail. A day or so later, I received my shipping confirmation e-mail with shipping code... Out of all the products I ordered, only two items were listed (which mind you, were the two cheapest items). Assuming this to just be an error, I waited for my packaged only to be disappointed to find that I had received only those two orders instead of my full order. Checking my statement, I found that they had taken the full order price out and had not refund anything. I sent them an e-mail with copies of the order confirmation and the shipping confirmation for comparison explaining exactly what happend.

The company responded and told me the order had been shipped and that it states it was left on my porch.

I wrote back and told them that I had explained that in my previous e-mail, that I had received a packaged, but the order was incomplete, and informed them of the items I was missing.

After several days, I received this e-mail

"Thank you for your email. We are only able to locate one order under your name. In your order EX********** which was placed on September 24,2015, this order only contained items ST100 and AD699. Please advise if you have placed a second order containing the items you have listed below.

We look forward to your reply."

It appears that this site/company may be a scam and I'll have to dispute this order. I sent them one more e-mail clearly explaining the issue, and once again copies of the order confirmation and shipping confirmation... Highly disappointed because I had hoped the items would have been here before this weekend...

DO NOT buy from this site - THEY WILL STEAL FROM YOU. I put in an order for about 35$, which was all I could afford at the time. I did not get a confirmation email from my order, but I did check very carefully and read the return information because money is tight for me right now. When I received my order, 3 items had been added to it (and charged to my credit card) to total well over $200. Again - $200 that I did not in any way authorize to be charged to my credit card. When I emailed several times and again when I called, I was told that there was "no way" this could have happened and I "must have" put the items in my cart (even though I had never put these items in my cart), and that they could not accept the items back (even though I had not opened or touched them and was ready to send them back immediately in their original wrapping) or refund my money. No one that I talked to was willing to listen to my story or even discuss options - I was basically told I must be incapable of reading a total before I enter my credit card number.