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Express Highs has a rating of 3.3 stars from 258 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Express Highs most frequently mention customer service, quality products, and fast delivery. Express Highs ranks 335th among Alternative Medicine sites.
This company responds to reviews on average within 2 days
The only downside I've encountered with Express Highs is the sample availability. They don't offer samples or if they do, they run out of stock pretty quickly. It would be beneficial if they provided samples as people like to know what they get before spending their money. But other than that, if you do go for it, you'll be impressed. Good prices for large quantities, plenty of products in stock too, it's a good shop overall.
Horrible customer service! Every time I have to contact support. The guys opened an online store early, their level is still in the underground passages to sell! The only thing I like is the quality of some products, however, this is not guaranteed; they may change the ordered product to another without agreeing with you.
Research chemicals have brought us closer to the deepest depths of the human psyche. A little more expensive but worth it
Nach kleiner Fehllieferung wurde prompt nachgeliefert
Versand war auch fix
Kann ich gut weiterempfehlen
Products used:
Räuchermischungen
Very professional, and they respond to everything you ask. Really fast delivery and order update status. The best store
Ab dem Moment der Bezahlung läuft alles sehr intransparent. Es gibt keine Sendungsnummer, oder überhaupt Updates zu der Bestellung. Man wartet und hofft quasi einfach. Auf Supportmails erhält man nach 2 Tagen eine nichts sagende Copy/Paste Antwort und wird wieder ohne Informationen im Regen stehen gelassen.
Zu diesem Zeitpunkt kann ich nur von einer Bestellung in dem Shop abraten.
Hallo Andi
Könnten Sie uns bitte die Bestellnummer mitteilen, damit wir dies überprüfen können?
Zu Ihrer Sicherheit stellen wir Ihnen Muster zur Verfügung, für die Sie nichts bezahlen müssen, Sie können uns aber auch auf diese Weise testen.
Beste grüße
Express Highs
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Hello Andi
Could you please provide us with the order number so that we can check?
We provide samples for your peace of mind, where you don't have to pay anything for the sample, you can also test us this way.
Best regards
Express Highs
Update 18.05: Could you get back to us please? We can not figure out what order needs attention without an order number, we only see your first name on Sitejabber.
Im very happy with every purchase from this site! Bery good prices and nice team support! Keep up the good work Express we love youu 🙏
Products used:
pinapple express 3g . and iner unicorn vape liquid
Nachdem es Schwierigkeiten mit der Zahlungs Zuordnung gab, hat der Kundenkontakt scheinbar Super Funktioniert und meine Sendung ist auf dem weg. Somit auf jeden Fall Empfehlenswert! :)
Products used:
Legal Highs
Hello Norman
Can you please incidacate the order number in question here?
I think for one order customer support have already e-mailed you to ask for proof of bank transfer as we could not locate the bank transfer. And for the other order I see that you have one in the "processed" stage, so payment was received for it. We do need more details from you please to help you here, as we only see your initials on Sitejabber.
Best regards
Express Highs
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Hallo Norman
Können Sie hier bitte die betreffende Bestellnummer angeben?
Ich glaube, für eine Bestellung hat der Kundensupport Sie bereits per E-Mail um einen Nachweis der Banküberweisung gebeten, da wir die Banküberweisung nicht finden konnten. Und für die andere Bestellung sehe ich, dass Sie eine in der Phase „bearbeitet“ haben, sodass die Zahlung dafür eingegangen ist. Wir benötigen weitere Angaben von Ihnen, um Ihnen hier weiterhelfen zu können, da wir auf Sitejabber nur Ihre Initialen sehen.
Beste grüße
Express-Höhen
Bonjour après quelques soucis de livraison depuis que j'ai passer commande début novembre. Enfin résolu et arriver avec un bon geste commercial de la part de l'équipe d'expresse Highs. UN GRAND MERCI POUR AVOIR RÉSOLU ET ENVOYÉ MES ARTICLES. Il faut patient dans la defoit. Merci pour votre service client et vos articles au top
Niveau qualité. Je repasse commande bientôt.
Products used:
Diferents produit de recherche chimiques.bonne qualité effets garantis.🙂
Bonjour JW
Il semble que DHL ait perdu votre colis à en juger par la capture d'écran, nous le réexpédierons pour vous, mais pouvez-vous s'il vous plaît poster votre numéro de commande ici? Vous pouvez modifier votre commentaire pour cela. Toutes mes excuses pour la gêne occasionnée. Merci!
Express Highs
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Upd. 28.12 Veuillez lire notre commentaire original ci-dessus, veuillez nous indiquer votre numéro de commande, vos initiales ici sont la seule chose que nous pouvons voir, nous avons besoin d'un numéro de commande de votre part pour examiner cela pour vous, s'il vous plaît. Il semble que la façon dont vous avez écrit votre numéro de commande soit bloquée par Sitejabber car ils pensent qu'il s'agit d'un lien, veuillez n'écrire que les chiffres de votre identifiant de commande.
🚝 Delivery fast 📨 ~ communication / 👍contact 💻 ~ 🌐 service ~ all very incredible 💯%
They are correct to the customers honest📌
Fantastic products 🍥🍡🍭🍬🍦🍪🍵...
Super quality AAA+++ 🧑🔬 🏆!
Allways strong! 💥
They helped by questions or Problems 📧!👉| It's no scamming |👈 Really!
🏪🕖👈 Store!
THANKS! 😗
Kindly regards 🙋
Tip for consumers:
It's allways great and (HQ)!!! 🚛🏭 🧑🔬 🔬 ✔️
Products used:
Helping products⚕️💀🩹🧪✔️
🍦🧁🍬🍵☕
I placed an order (#*******) on January 2,2024, and still, I have no delivery tracking number or any product.
After 10 days of waiting I engaged with customer support, and their reply goes as follows:
---
Hi
Thank you for reaching out to us. Unfortunately, this order has not yet been updated and I have now forwarded your complaint to the appropriate department for an update.
However, in most cases, the order may have already been shipped and the team made a mistake by not updating the tracking status. However, as soon as there is an answer to this case, you will be kept informed. We apologize for any inconvenience.
---
After 15 days I have opened another customer service case and the reply goes as follows:
---
Hi
Thank you for reaching out to us. Please note that a case regarding your order has been escalated and you will be notified as soon as there is an update.
We apologize for any inconvenience caused.
---
I'm based in Europe(Spain), and usually, I receive stuff from the Netherlands and in worse cases the deliveries take one week.
At this point, I'm starting to realize that I've been scammed and that my only hope now is to open a dispute with my bank to try to recover my money.
I seriously do not recommend this shop as it seems to not be reliable at all.
Products used:
nothing as nothing has been received
Hello Daniel
We apologize for the inconvenience caused by our error, your order was refunded due to temporary stock shortage, you will see the transaction on your card statement.
Best regards
Express Highs
📌 💬
Communication, service, support, delivery 🚛, reliability is all very good 👈
Not scamming! 👍
Really good stuff! 👌
Thank you very much 😊
Tip for consumers:
Like this shop 🏪, they make people happy!!! 🚨
🤪 🌋
Products used:
🚑 med. 🔬📎📈🍭🍬🧁
Good quality of substances. The prices are ok. Its easy to order. Delivery to Germany needs about 7-10 day's whats absolutely ok for me.
I'm very satisfied
Third time ordering from this site now always delivered to me and always pleased with the order of out of stock they send another item same quality ime in UK follow their website advice and always delivered to me pleased with them every time never failed me yet promise faithfully Michael
Tip for consumers:
Trust worthy company
Products used:
Herbal incense
J'ai commandé des articles en début de semaine en express donc 24€ en plus pour que ma commande arrive avant le week-end et nous sommes vendredi ma commande n'a toujours pas ete traitée. Quand je demande le remboursement des frais d'express non respectés on ne me répond plus! Et aucune nouvelle du service client à ce jour! Nul je ne commanderai plus
Bonjour Vanessa
Nous avons vérifié et le colis a été envoyé par accident avec le mauvais niveau de service, c'est pourquoi cela a pris plus de temps. Nous vous avons désormais intégralement remboursé les frais d'expédition, nous nous excusons pour l'erreur.
Cordialement
Express Highs
Mise à jour 12.05: Pourriez-vous nous faire savoir si le problème avec votre commande a été résolu et si vous avez reçu la compensation? Il a été corrigé selon nos dossiers.
J'ai passé commande lundi nous sommes jeudi ma commande est juste traitée ni prête à l'envoie ni expédiée alors que j'ai payé 24€ de livraison « EXPRESS ». J'ai beau écrire à leur service client leur disant que j'ai payé un express et que ma commande n'est pas encore expédiée ils vous envoie gentiment bouler… c'est n'importe quoi. Leurs concurrents livrent plus rapidement et gratuitement donc n'hésitez pas à aller chez eux vous serez mieux reçus que chez eux. Pourquoi facturer ce prix là pour un service bidon? Des voleurs. Je recommandais ce site jusqu'à il y a quelques mois désormais mes livraison et traitement de commandes sont franchement lamentables..
We payed for UPS Express delivery 24h-48h and that cost 24€ extra.They send with DPD who is 8€ and delivery time 6days.We payed in sunday morning and took UPS Express 24-48h counting that order will come to Friday,this is not first time that guys work like that.Sometimes they need whole week to sent package and sometimes they send in 24h-48h.Obviously they have jekyll and hyde guy and its like lottery who will pick up your order and how will do job.Products is very good but sometimes, you will get what you didnt order.I dont recommend except if you like to living on the edge of your nerves.There were some other mistakes in some previous orders, but there is no need to write more than this.
Back to old shop F.Ams.
Good afternoon Alen
Yes unfortunately it was not possible for us to send with UPS Express to your postal code today, so you are going to receive a refund of the shipping cost back to your card. You can also e-mail customer support.
Best regards
Express Highs
Fast delivery 🌪+ super offers 👀+ potent 💥medicals (high quality) + good service 🤝+ communication💻 + No scamming 👍+ it's all real! 👌💯%
I like this store, bc. I'm lovin it 😜
Respect to the crew! 📌🔝🔟/🔟
THX!🤗👍🔜
Tip for consumers:
Enjoy the offers 🥂and make your own experiences🧪 you can trust this team!!!
💯%✔️❗❗❗📌
Products used:
Medicine ⚗️🧪⚕️🔬
📌 📢
5d🚀, good communication💬 + service👌, really strong offers💪😉, no scamming!👍
Thx to the Team😊
Greetings😚
Tip for consumers:
It's stronger if you think💥, so test it Out🚨 and write⌨️ self an review👈❗❗❗📌
Products used:
Healthy ⚕️🧑🔬🩺
Great variety of products.
Very good quality products. Prices defying all competition. Super fast delivery with express option. The after-sales service was able to meet my expectations. Very discreet packaging. No doubt this company is serious and offers quality service. I really recommend this store to those who are looking for product quality that does not change over time.
Thank you EH!
The only downside I've encountered with Express Highs is the sample availability. They don't offer samples or if they do, they run out of stock pretty quickly. It would be beneficial if they provided samples as people like to know what they get before spending their money. But other than that, if you do go for it, you'll be impressed. Good prices for large quantities, plenty of products in stock too, it's a good shop overall.
Hi Earl
We are offering samples right now, visit this page please where you can request one and test us completely free:
https://www.expresshighs.com/en/free-samples
There are some restrictions in place to prevent abuse of the system, but if you are a new customer or you have never requested a sample before - you will get an e-mail with the tracking number from us shortly after you submit the form.
Best regards
Express Highs
I ordered a product. They didn't tell me I'd need to contact an intermediate delivery company. THey say they can't send it to me directly. I aske my money back, they changed the order status to processed but still not sending it nor giving me tracking number (of course). I keep asking for my money back and nothing. I'm opening a dispute through my bank to get my payment back (if I'm lucky). Don't trust them.
Hi Francisco
We apologize for the inconvenience we caused you, you happen to have placed the order when we changed the availability of the product for other countries, we expect to be able to ship the RC that you purchased outside of the Netherlands this week again.
We have already refunded your order, please check your e-mail and please check back with us in a couple of days, the product page has an indicator of where the product can be shipped to directly, and it will update soon.
Best regards
Express Highs
-----
Hi Francisco
Can you please update us on the status of your refund, is everything okay?
Best regards
Express Highs
Also was du hier Bestellst kannst du auch Genießen Qualität... Es dauert schon ne Weile aber es lohnt sich Danke an das Team
DELIVERED AS PROMISED SO I CAN SAY I AM SATISFIED VERY SATISFIED
DELIVERED AS PROMISED SO I CAN SAY I AM SATISFIED VERY SATISFIED
DELIVERED AS PROMISED SO I CAN SAY I AM SATISFIED VERY SATISFIED
Products used:
HERBS
Order #******* was paid a week ago, but i am still waiting on responses of 2 emails about processing of my order... seems there is no customer service and when I see some of the reviews here about similar problems I notice the only way to possibly get them to notice you is by asking for help in a review. Let's hope it works, fingers crossed.
Edit: got response and it seemed they couldn't find my payment, but this issue was resolved within 30mins. I'll get my tracking number tomorrow.
They do though keep telling me that there is a problem with me receiving mail, but I'm 100% sure the issue is on their end.
My tip for them would be to visually show their email for contact... because from my and seemingly others experiences the 'contact us' link seems not to work correcty.
Another tip would be to get their payment system better linked to orders placed.
These 2 seemingly minor issues have mayor consequences.
Added 2 stars for quick and correct customer service, and will update and make it 5 stars once I've received my order... ofcourse I will ad a little about the satisfaction of the product.
Edit: so 3 days ago I get the promise that the order will be shipped and that I will recieve a tracking number the next day. I mean, if I were them I would make an exception and work as hard as possible to get that tracking number send to my customer within the hour, to make up for my mistakes.
But they promise to send it within 24 hrs, yet after 3 days I'm still waiting...
Quite unimpressed and back to 1 star...
I'm wondering how much longer this will take or if it's even gonna happen at all
Products used:
Nothing as nothing has been processed or even send yet
Hi Stephen
Apologies for the inconvenience, the issue with your order has been fixed and you will receive the tracking number tomorrow.
However, please note that there does seem to be an issue with you receiving e-mails from us, if you take a look at the order status in your account's order history, customer support have been trying to reach you since November 18th, but you do not seem to receive our e-mails. The tracking number tomorrow will follow the same path, so please make sure the e-mail address is correct, check your spam folder, or alternatively you will also be able to see the tracking number in your order history. Click on the order in question to see messages from us about that order.
Best regards
Express Highs
---
Update:
Hi Stephen
Can you please send us an update on the issue, your order was sent and you should have also received compensation from us.
Best regards
Express Highs
Totally recommendable! Good price and good product! For sure I will buy again on the page! The first time I did not know what to think, but today I am a regular customer and I am very satisfied with the service it provides! Of course for me, they are the best option! Express Higgs!
Tip for consumers:
It can certainly help us when we are stressed!
Products used:
Paints, cars HW. ...
Gain trust and grow your business with customer reviews.
[EN] We offer 100% free samples to all new customers from the EU, please visit our website and scroll down to the information section to request your free sample.
[FR] Nous offrons des échantillons 100% gratuits à tous les nouveaux clients de l'UE, veuillez visiter notre site Web et faites défiler jusqu'à la section d'information pour demander votre échantillon gratuit.
[DE]Wir bieten allen Neukunden aus der EU 100% kostenlose Muster an. Bitte besuchen Sie unsere Website und scrollen Sie nach unten zum Informationsbereich, um Ihr kostenloses Muster anzufordern.
[IT] Offriamo campioni gratuiti al 100% a tutti i nuovi clienti dell'UE, visita il nostro sito Web e scorri verso il basso fino alla sezione delle informazioni per richiedere il campione gratuito.
[ES] Ofrecemos muestras 100% gratuitas a todos los nuevos clientes de la UE, visite nuestro sitio web y desplácese hacia abajo hasta la sección de información para solicitar su muestra gratuita.
Hello R
Can you please send us your order number? We send this product out as a sample for every new customer completely, we are sure that it works.
It is impossible that your variety pack did not have any effect, if it was true there would be a lot more people complaining here, but still lets see what we can do please, we need to identify your order first please. We would like to ask you to not advertise anything, this page is for reviews of our store, it is against sitejabber's policy.
Best regards
Express Highs
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Hallo R
Können Sie uns bitte Ihre Bestellnummer senden? Wir versenden dieses Produkt komplett als Muster an jeden Neukunden, wir sind sicher, dass es funktioniert.
Es ist unmöglich, dass Ihr Sortenpaket keine Wirkung gezeigt hat. Wenn es wahr wäre, gäbe es hier viel mehr Leute, die sich beschweren würden, aber bitte schauen wir trotzdem, was wir tun können. Wir müssen bitte zuerst Ihre Bestellung identifizieren. Wir möchten Sie bitten, keine Werbung zu machen. Diese Seite dient der Bewertung unseres Shops und verstößt gegen die Sitejabbers-Richtlinien.
Beste grüße
Express-Highs