Expediteq

Beware of this organization. They claim to review your docs for an expedited fee of $149.99. After you pay they set up an interview to complete the process but I confirmed my interview with Department of Homeland Security. No such interview exists in their system. You still must do the normal application which costs an additional $100. Sounded too good to be true and it was.

What a complete scam of a company. They take your money and don't actually get the service you paid for.

Fraud.
They charge $150 to fill out forms that are free by going directly to the Government Global Entry website. Don't get scammed.
Sadly, this company comes up first when once searches for Global Entry application.
The have no customer service number.
It would be great if the Attorney General could shut down this company and others like it.

Passport and Global Entry expediting service that relies on deceiving consumers into thinking they are dealing with a government agency to renew passport or other enhanced travel ID programs. I typed Global Entry Renew into Google and they came up as top result and followed link. Their disclaimer is buried at bottom of page, well below submission link and invisible without scrolling regardless of screen size. Even upon discovering that they were third party and not the intended government agency, they refused any refund. This company can't even guarantee delivery of the desired service. This is a scam offering nothing to consumer.

They pose as a government agency. They are dishonest scammers. Beware. You can't even find them to file a complaint. Professional crooks.

If you are a frequent international traveler there are programs like Global Access Pass and others to expedite your way through customs and let you use the precheck service to go through security at most airports. When you do a google search for Global access pass or renewal of same, the first site that pops up is Expediteq.com. They claim to help "expedite" the process of obtaining or renewing this pass along with other services. They in fact charge you $150 and do absolutely nothing for you. Do not fall for this scam as I unfortunately did. I was unable to get my money back but I hope that I can prevent others from using this fraudulent service. All that is required is to go directly to the Trusted Traveler program government service website to apply. This should only cost you $100.

I thought I was going direct for Nexus and got sucked into the ExpediteQ website. I was very clear about the locations I would accept for interviews in the Nexus process when initiating their services and completing the online form. They accepted my application with these locations and gave me a login to check progress, allow 5-6 months they said. I heard nothing for 4 months so got back in touch and was told that I needed to provide locations for interviews. I was shocked and resent the original email with locations clearly listed. This was seeming to be a scam and made me nervous. You cannot contact Expediteq by phone, they only email and their understanding of written English seemed to be lacking, further making me wonder who I was really dealing with, did not appear legit. Then I was told that my requested locations were not valid ones and I had to choose from Canadian locations. I couldn't believe this as there were many US locations listed on their website that I chose from. I was emailing Angela and Caroline who may be the same person or they interchangeably use each others emails. "Angela" wasn't understanding my questions about locations, I did not want to have to go to Canada for this, wanted a refund. Not possible she said. She proceeded to send me screen shots of her phone with locations listed and I see Washington but the pic was cutoff and no locations listed. It took 5-6 emails to get her to understand I cannot see the locations, they are not on her pic. She finally understood and sent a screen shot again that DID show Washington locations. It took a few weeks and many many emails to resolve what could have been handled in a 5-10 minute phone call.

Bottom line after going to my Nexus interview is I should never have used a third party. The government folks at CBP strongly advise against it as many are scams as I believe Expediteq is.

The process is an online simple one that would have saved me time and $150 had I simply done on the. Gov site what I thought ExpediteQ was going to do for me. I paid $150 for horrible service. I thought I needed a third party to do both Nexus and Global Entry but in reality, Nexus is all that was needed as it covers Global Entry.

Learn from my mistake - go here and go direct for Nexus/Global Entry https://www.cbp.gov/travel/trusted-traveler-programs/nexus/how-apply