ExoticcaReviews 259

I was overcharged and no explanation given
There's no transparency with how much you've been charged such as airfare and tour details
I will Not recommend anyone to travel with Exccotica. They're very expensive despite their false advertising. Please beware

We paid our final payment to go to Morocco the afternoon of Friday, September 8th. The following morning we found out there had been a major earthquake in Morrocco. There have been about 2400 deaths, total devastation in most tourist attractions in Marakesh. Its not safe to travel there. Airlines are being understanding and allowing changes to Morocco. Of course the officials in Morocco are saying its safe to travel because they desperately need money to start recovery efforts.

Marakesh is on our agenda for three days and there is no way that restaurants, hotels and stores have not been impacted. I will not be put in danger by Exottica.

We requested they change our destination to Vietnam departing October 15th. The cost of Vietnam is well over $1,000 more so they would not be losing any money.

Exoticca has completely decided that the trip is on no matter what. I never thought a company with the prestige of Excoticca would put our lives in danger. So sad strongly recommend you NEVER NEVER USE THEM. They dont care about their customer's safety at all.

Im prepared to contact my attorney (and I do have legal coverage which I pay at work) to intervene on my behalf.

Good trip, negligent support when something goes wrong. Never refunded us for an excursion they agreed to cancel. Stranded us in a foreign country costing us around 1k in lodging and airfare and offered us a $50 voucher as compensation. We booked a trip to costa rica. Cant say enough good things about that part. The excersions were nice transportation was a breeze. The app and website was great. We loved our hotels.

The only problem we had was when Aeromexico caused us to miss our flight in Mex City and tried to charge us full price to rebook the next flight. We reached out to exoticca emergency support and they promised solutions then ghosted us MULTIPLE times. We ended up having to figure it out ourselves in a foreign country where we dont speak the language. Exoticca promised they would rebook us on the next flight and all we would need to do is pay any price difference and any rebooking fee. The promised to call us and message back more the 4 times after i reached out and to this day I have never gotten the promised response from support.

I reached out to exoticca to ask them to cover the price difference between the full priced flight we were forced to purchase and the lower price it would have cost them to rebook us through aeromexico as they promised they would do.
Exoticca admitted that they saw the evidence that we had been abandoned by their staff and offered $50 CREDIT on their website for the "inconvenience"

Additional issues: We cancelled an ATV tour and they agreed to refund 50% of the cost and we never got it.

I would never book exoticca again since, despite the great trip, they abandoned us in a foreign country promising resolutions that never came then offered an insulting resolution.

The only resolution i will accept is them to issue a check payable to me for the difference in our full priced flight and their rebooking cost, 2 nights lodgings plus meals (the amount of time we waited on their promised resolution).

I booked a trip to Japan that is coming up in September. I wanted to upgrade to a pass on the reservation, I must've called 10 times and tried to talk to agents, but they will only talk to the person that booked the trip all of us passengers paid the same amount, but they will only talk to that one passenger. This is so annoying for me, and for my friend to book the trip, I went on that air, Nippon website to pull up our flights to try to do so myself, and found that they spelled my name incorrectly. It is not Match my passport. This is a huge problem, and I've tried to call exotica again. They won't talk to me only my friend who works and has had to spend endless time on the phone with exotica trying to fix this. Their solution is to cancel my ticket and buy a new one with the correct spelling of my name Availability may be an issue though. This is an unacceptable solution exotica being my travel agent should be in contact with Air Nippon and should be correcting this. My friend and I should not have to be making numerous phone calls and have a stress level of 10 over this when we booked our trip we all have to send our passports over with the correct name, spelling, and they sent us an email to verify that everything was spelled, correct clearly, the problem did not come from our end, since exotica is our agent they need to deal with this problem and they need to deal with it ASAP but they won't. I am honestly afraid to go on this trip. There are so many loose ends. You never speak to your same agent. And the idea of not being able to speak to somebody only the lead person is allowed to speak on the phone is absolutely ridiculous and ludicrous exotica get your act together and get my ticket fixed.

5/23. Argentina-Brazil tour. Actual tour component is handled by local tour companies. All good.TRAVEL,FLIGHTS booked by Exoticca RUBBISH! Lots of unnecessary stop overs, ridiculously earl flights in middle of your holiday, no way of getting past the person on the phone to speak with manager or flight department. On a tour now with USA, Canadian, Uk tourist and ALL of us have had a nightmare with flights booked and in one case cancelled mid holiday, by Exoticca. DO NOT USE! DO NOT HAVE THIS STRESS

This company seem to be just a consolidator for tours. I have a trip to Greece coming in one week. My hotel itinerary and tour itinerary are not aligned. I have been calling and emailing for a month with no resolution.

Please do not use Exoticca travel agency.

They hide behind their small print, and their advertising is misleading and they purposefully withhold essential information about transit flights until they have secured your booking and payment has been made.

Once you have paid you are then informed about your transit flights, of which they take zero responsibility regarding changing or cancelling flights or COVID vaccination status or visas.

We ended up in a situation where we had to purchase return flights via Mexico as we were unable to fly via USA, a high expense and inconvenience. I missed a day's work and my son missed crucial exams at school.

We were on time and ready to check in. We met another passenger, in the same situation due to lack of information being provided upfront when booking regarding transit flights. He also has to purchase another flight to return to the UK.

The United Airlines check-in desk at San Jose said this always happens with Exoticca! No other agency! They said to write a formal company to Exoticca and demand they pay for the new flights.

Exoticca take no responsibility for anything. My son was sick for three days and as a single parent, neither of us could attend these prepaid trips. They were unwilling to refund these trips and just refer to insurance.

The Exoticca agency outsource all the trips, which can be purchased at a much more competitive rate in the country, and they are unwilling to help or provide any flexibility to their terms and conditions.

Behind the flashy website, is a company that is misleading and certainly lacks customer support, most importantly, they do not take any responsibility for their incompetence.

Do not use this agency!

Exoticca's Failure to provide accommodations at level paid: Bait and switch
Unscrupulous business practice: by Exoticca travel and Misrepresenting facts were material to our 2 transactions, first payments of 5/5/2022- $3,508.80 and second payment 7/7/2022- $2,477.55. We booked a trip with Exoticca travel to Turkey/Greece with departure date September 17,2022
Failure to disclose Cancellation policy:
After the first payment, we find out about Exoticca's multiple bad reviews on Yelp and BBB.com and decided to cancel.
Exoticca Travel refusal to our multiple requests of cancellation forced us to take this trip. We made the cancellation request over 3 months before the trip date. Seller's refused to refund and cancel the trip over 76 days before the trip. Exoticca referred to their cancellation policy. Exoticca had told us on the phone they have (Free cancellation policy). No detail of cancellation policy was on the payment receipts, trip Summery, we did not sign any agreements or contracts; I did not initial any acknowledgements of such cancellation policy. No viewing of cancellation Policy was offered to us. They refused to cancel our trip. Exoticca offered to cancel our trip, but keep all of our money over $3508.00 and offered illusory vouchers towards another trip!
We are working now with the government agencies to expose Exoticca preditory style of business and put the end to this none sence for everyone who traveled with them and prevent new victums from falling in to Exoticca traps of nice pictures and colorfull websites. Wish us good luck and join us. look at exoticca 5 star Hotel picture!Your reservation is confirmed!
Congratulations Agha, you're going to Turkey & Greece!

Proof of purchase and reservation:
Your trip documents: Booking Number
US-EX*******257

Turkey & Greece
Treasures of Anatolia & Greek Odyssey
All the details of your reservation including hotels, flights and itinerary can be found in your trip summary. Keep in mind that this information can change and will be updated closer to your departure date once all elements of your trip have been confirmed. Check your Exoticca Account regularly to keep up to date!

DO NOT USE EXOTICCA. Does not care about safety. Poor customer service. Thieves and scammers. Look at all of the negative reviews on the better business bureau! We are out thousands of dollars because they refused to follow their own policies. AVOID EXOTICCA!