evo has a rating of 4.1 stars from 162,611 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with evo most frequently mention customer service, shopping experience, and free shipping. evo ranks 1st among Outdoor Clothing sites.
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Purchased a new Santa Cruz mtn bike earlier this summer. Took it in for 90 day (free) tune up after Christmas. Obviously late. No worries. Dani (sp?) in the shop (Salt Lake) was extremely helpful, courteous and knowledgeable. Excellent customer service.
Ordered from their online store during a big sale. Ended up returning several items from a big order. All returned in the same package together and labeled accordingly with extra labels placed on the bags they came in etc. I went above and beyond to make the return process as seamless as possible. When the received my package they said several items were missing. Then they said one item was missing. They refunded me for everything but this one missing item. It's super shady that at first they claimed that several items were missing, then apparently found them, but not all of them, and then didn't refund me or follow up with me when I emailed them trying to figure out what was going on.
Purchased a new Santa Cruz mtn bike earlier this summer. Took it in for 90 day (free) tune up after Christmas. Obviously late. No worries. Dani (sp?) in the shop (Salt Lake) was extremely helpful, courteous and knowledgeable. Excellent customer service.
The order came in quickly and exactly the product what I was expecting. Good price as well. Thank you!
I was in need of a new jacket and came upon Evo. Easy to navigate, great follow-up when I had a question, and great prices. Very happy.
Great product! Great quality. I bought the leggings / pants for my daughter and she said the fit is perfect, color nice and the feel is super comfy!
Easily found exactly what I was looking for! Ao stoked on this jacket. Fits great and showed up exactly when I expected it to.
I have been shopping at Evo for years and consistently they provide fast shipping and exceptional customer service! No issues! I wish I can try their travel services (hotel and snow/ski package!)
Good they are exactly what I wanted thank you I am trying to make this 50 characters long
It helps sooooo much when there's product buying support via text or chat... nowadays, bike parts are not as compatible with other parts.
Everything came in perfect from Evo! I was super pleased with how quick everything shipped. I got a Nidecker board and bindings, super sick setup that I cannot wait to ride! Unfortunately, one of my bindings was slightly defective and I had the easiest time working with customer service on getting a replacement sent back. Also the turnover has been so fast, I sent them out on a Friday and they are getting here on Wednesday! Thank you Evo!
Tip for consumers:
Check your binding fit thoroughly! Evo provides size charts but its also good to go to the manufacturer's website to verify you are getting the right size bindings for your boot size. I wear a 7.5 womens boot and made the mistake of ordering a size small. Since there was a defect with the binding it worked out that I could kill 2 birds with 1 stone, but don't make the same mistake I did and check what size bindings fit your boot size!
Products used:
Snowboard and bindings
Great selection of products at outstanding prices! The icing on the cake is the free shipping included!
It's always great, there is a huge selection, except some sale items are limited in sizes, but that is to be expected.
I enjoyed the multiple filters and integration to easily find something that fit my budget and needs.
If you're an avid cyclist looking for top-of-the-line gear, you can definitely find everything you need on Evo. I've recently purchased my Patagonia Dirt Roamer Storm Pants and Jacket and this is the best bicycle gear I've ever had. The attention to detail in both pieces is impressive. The pants have reinforced areas in high-wear zones, while the jacket has a variety of pockets for storing essentials like energy gels and keys. They are made from durable, waterproof materials that have held up well in even the toughest conditions. I also want to appreciate the fast delivery and will definitely order again!
Products used:
Patagonia Dirt Roamer Storm Pants and Jacket
I had issues with ski boots. Evo accepted them back with full refund. I did have to contact several people because at first I was told they could not be returned. So, if you get someone that says no, hang up and call again. Evo has the best prices and now I feel better about being able to return items.
Used Evo one time before to buy a helmet. Got a great price and got a great price this time as well. I recommend it to friends how are getting into skiing/snowboarding
Shopping with Evo is easy, plus you can make a phone call and speak with knowledgeable courteous professionals with no charge.
My thanks to the whole crew !
Easy to find the best deal at evo. I got the best price on the latest Nemo Disco sleeping bag I was searching for.
I accidentally shipped back the wrong piece of equipment with my return, Brett and the warehouse team helped me out big time and took care of it. Awesome customer service! Thank you Brett and team.
Tip for consumers:
Great selection and prices!
Products used:
Burton board and bindings
I appreciate the price point being offered during this sale period!! I've been looking at this sleeping bag on many other sites, but your price point was a deal breaker.
Got my shoes and they are missing shoe laces. Contacted the customer service and talked to
Brad Simpson <*******@evo.com>. He is the best of all. I shop online all the time and this is the very first time that I get such an amazing customer service. Evo, You are so lucky to have an employee like brad.
The shoes is amazing! I love it! It's comfortable & it's light. True to size, I didn't have to order a half size but I did. Next time.
Shipping has been a big let down this year. I have had two order not go through and its taking up to 8 days to get stuff from one side of the state to the other. Please get me my pants by Thursday, Mission ridge is open and I want to ski.
Excellent service by Evo. The bike helmet arrived a few days earlier than expected. A missing helmet tail light was ordered by Evo and arrived a week later. Thank you.
We were very pleased with the ankle deck boots. They are very durable, sturdy and comfortable! Attractive and received promptly!
Tip for consumers:
Easy and good quality
Products used:
Boots
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