• EvilControllers

2024 CUSTOMER CHOICE AWARD

EvilControllers

Overview

EvilControllers has a rating of 4.0 stars from 3,681 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EvilControllers most frequently mention customer service, shopping experience, and cant wait. EvilControllers ranks 1st among Video Game Accessories sites.

  • Service
    454
  • Value
    1397
  • Shipping
    1065
  • Quality
    1400

Proactively asks for customer feedback

This company responds to reviews on average within 10 hours

Positive reviews (last 12 months): 76.7%
Positive
79
Neutral
8
Negative
16

Instant Feedback

3,853 reviews

2
See all photos

What reviewers want you to know

Positive highlights

  • Easy to maneuver and very friendly shopping experience.
  • Awesome, only pro/custom controller that hasn't broke right away
  • 2024 Customer Choice Winner

Critical highlights

  • For $500 dollars I would expect decent customer service, huge disappointment.
How would you rate EvilControllers?
Top Positive Review

“Standing Apart.”

Cautious B.
2/26/24

Evil controllers make superior accessible gaming controllers. They provide an amazing service to those disabled. You may experience delays in communication but rest assured they are making things right for your specific needs. Patience is necessary as they are busy but work as diligently as possible on your behalf. As far as the quality of their controllers, they are in a league or their own and really stand apart from their competitors.

Top Critical Review

“Zero service, shoddy products.”

Michael B.
4/20/24

Purchased an "accessible" controller for my disabled son a year ago. After ten months the d pad stopped working. I contacted Evil and they said it was covered by warranty and send it to them for free repair. I used tracked delivery to send it to them. After two weeks they sent me an email that my "ticket was closed" and I could rate their service. Well no controller has come back, and no response to my email queries. They probably sold my son's controller to some other dupe. I would have been better off trying to fix it myself. Stay away from Evil.

Reviews (3,681)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (99) customer service (241) custom controller (157) controller creator (51) customization options (67)
Thumbnail of user stever1078
1 review
1 helpful vote
April 13th, 2024
Verified purchase
• Updated review

Not hard to get what you want easy to pick and choose lots of options

Reason I chose this business:

Because I have purchased other controllers from them and they worked great well my ps4 controller did (which I still have) my last ps5 controller malfunction alot and I sending back way to many time very disappointed

Not really worth it
June 27th, 2021
Verified purchase
• Previous review

Bad experience this time I received my controller after a really long wait and it was not working properly so I had to send it back and wait more

Sucked

Service
Value
Quality
Thumbnail of user kylep643
1 review
0 helpful votes
March 30th, 2024
Verified purchase

Good controller. Had to ship it back to get parrts they forgot added to the controller. The face buttons seem to stick at times

Reason I chose this business:

Only company that had all features I needed for my disability

Thumbnail of user michaelb2818
1 review
0 helpful votes
January 3rd, 2014

I absolutely love the easiness of ordering, but I feel like some of the options are way too pricey. I also had to wait about two weeks for my order to arrive, but after contacting customer service, I received a reply from them an hour later! That is good timing to reply for an email; they gave me my package's tracking order, and informed me that the controller was shipped. I received my package the next day.
Evilcontrollers is awesome! I'd recommend them to anyone.

Service
Value
Shipping
Quality
Thumbnail of user anthonyp1280
1 review
0 helpful votes
February 4th, 2022
Verified purchase

The purchase was easy and the customer service was good and whilst it worked the controller was excellent. However I have a fault with my controller so have had to return it for a repair which hasn't been cheap.

It was ok but the email trail went dead.

Reason I chose this business:

I needed a one handed controller

Service
Value
Quality
Thumbnail of user sarahs1685
2 reviews
1 helpful vote
July 26th, 2020

Bought couple of joy sticks from them and they came before the expected delivery and both of the sticks are working smoothly.

Thumbnail of user garyj461
1 review
0 helpful votes
September 3rd, 2021
Verified purchase

Receive the controller fast, and was blown away by the design

Reason I chose this business:

Wanted to try a different controller from the norm.

Value
Quality
Thumbnail of user bradleyb283
1 review
0 helpful votes
October 11th, 2021
Verified purchase
• Updated review

I would like to ship to a different address than my billing address, like to my work where I know it is not sitting out for porch pirates to steal!

Service
Value
Quality
I would like to ship to a different address than my...
August 21st, 2021
Verified site experience
• Previous review

I would like to ship to a different address than my billing address, like to my work where I know it is not sitting out for porch pirates to steal!

* EvilControllers attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user romeloc
1 review
0 helpful votes
June 16th, 2021
Verified purchase

I assumed I'd receive button paddles with the product but I did not. Just buttons

Reason I chose this business:

You were the only ones making ps5

Value
Quality
Thumbnail of user tylerm331
1 review
0 helpful votes
April 21st, 2021
Verified purchase

It's a nice controller. The extra surface button on the right side is easy to press so I press it on accident sometimes buy over all illl give it a 4

Reason I chose this business:

It met my one handed need of playing games

Value
Quality
Thumbnail of user lindam3116
1 review
0 helpful votes
August 6th, 2021

Makes your skin feel very smooth. Goes on very light and absorbed fast. I do love the way it makes your skin feel and look.

Thumbnail of user landenp3
1 review
0 helpful votes
October 14th, 2021
Verified purchase

It's a really nice controller but it was really expensive.

Value
Quality
Thumbnail of user bryang252
1 review
0 helpful votes
July 12th, 2021
Verified purchase

Love the Xbox X controller and the paddle are way better than the Xbox elite series 2 & it lasts longer than the elite series 2

Reason I chose this business:

I choose EvilControllers because of the shift paddles I don’t really like the button paddles

Value
Quality
Thumbnail of user taqualahc
1 review
0 helpful votes
April 19th, 2020
Verified purchase
• Updated review

It was easy to order online, customer service is good.

Reason I chose this business:

My son birthday

Service
Value
Shipping
Quality
It was easy
April 7th, 2020
Verified site experience
• Previous review
Reason I chose this business:

My son birthday gift

Thumbnail of user jamesl1804
1 review
0 helpful votes
December 14th, 2020
Verified purchase
• Updated review

Your product description is well done as well as purchasing process

Reason I chose this business:

It was the only product I found that descibed its programmability

Value
Shipping
Quality
Your product description is well done as well as purchasing...
November 21st, 2020
Verified site experience
• Previous review

Your product description is well done as well as purchasing process

Reason I chose this business:

It was the only product I found that descibed its programmability

Thumbnail of user nancyo647
1 review
0 helpful votes
September 23rd, 2021
Verified purchase

Please hurry up with my controller please ya that too

Reason I chose this business:

Cheat in cod and battlefield cause IM THAT GUY

Value
Quality
Thumbnail of user stevens961
1 review
0 helpful votes
April 5th, 2020
Verified purchase
• Updated review

Fairly clear and easy shopping experience.

Reason I chose this business:

Air Bear on youtube

Service
Value
Shipping
Quality
Fairly clear and easy shopping experience
March 3rd, 2020
Verified site experience
• Previous review
Reason I chose this business:

Air Bear on youtube

Thumbnail of user jenniferw929
1 review
0 helpful votes
June 22nd, 2020
Verified purchase
• Updated review

Sites a weird on mobile

Service
Value
Shipping
Quality
Sites a weird on mobile
June 12th, 2020
Verified site experience
• Previous review
Thumbnail of user chanceb22
2 reviews
0 helpful votes
August 22nd, 2020
Verified purchase
• Updated review

Love it, would've liked more colors to choose from.

Reason I chose this business:

I have another remote but wanted a new one.

Value
Shipping
Quality
Love it, would've liked more colors to choose from
July 13th, 2020
Verified site experience
• Previous review
Reason I chose this business:

I have another remote but wanted a new one.

Thumbnail of user kevinb1310
1 review
0 helpful votes
August 27th, 2020
Verified purchase
• Updated review

Everything was alright no huge complaints

Reason I chose this business:

I saw a youtube video and i like the quality, not the mods

Value
Shipping
Quality
Looks Fine
July 17th, 2020
Verified site experience
• Previous review
Reason I chose this business:

I saw a youtube video and i like the quality, not the mods

Thumbnail of user marvelousd
1 review
0 helpful votes
November 27th, 2020
Verified purchase
• Updated review

Great can't wait to get controller

Reason I chose this business:

Because scuff vantage 2 was garbage

Value
Shipping
Quality
Great can't wait to get controller
September 30th, 2020
Verified site experience
• Previous review
Reason I chose this business:

Because scuff vantage 2 was garbage

Thumbnail of user jamesg2595
1 review
0 helpful votes
June 5th, 2021
Verified purchase

Checking for issues that the sensitivity was to great

Past 2 attempts for scheduled calls were never made

Reason I chose this business:

Liked the mod options

Service
Value
Quality
Thumbnail of user tylere41
2 reviews
0 helpful votes
March 3rd, 2020
Verified purchase
• Updated review

It was good.

Reason I chose this business:

My names Tyler English, I am a partial quadreplegic, I struggle with gaming a I think your controller will help a lot

Service
Value
Shipping
Quality
My names Tyler English, I am a partial quadreplegic,...
February 19th, 2020
Verified site experience
• Previous review

My names Tyler English, I am a partial quadreplegic, I struggle with gaming a I think your controller will help a lot.

Thumbnail of user billym492
1 review
0 helpful votes
February 17th, 2023
Verified purchase

I am a double amputee disabled veteran. I lost my left hand and left leg in an explosion. This is my second controller from Evil Controller. The first one was for a PS4 and it worked perfectly. The second is for my PS5. So far I like it, although I do wish the under side buttons were bigger. I ended up taking the buttons off of my PS4 controller and gluing them to the PS5 controller. Now it works great for me.

Reason I chose this business:

I purchased a PS4 controller from you a while back and it seemed to help me play games I never could before. I received a PS5 for Christmas and my controller will not work for a lot of games unless I play the PS4 version

Thumbnail of user rebeccaw2067
1 review
1 helpful vote
February 6th, 2024
Verified purchase

There should be more obvious option for gift cards and allow for automatic send via email, etc for e-gift cards.

Thumbnail of user dough500
1 review
0 helpful votes
August 9th, 2022
Verified purchase

I previously purchased an evil controller for my ps5 with the same tweaks as my evil Xbox x controller—my ps5 works great—instant triggers work perfect, but my xbox instant right trigger has some lag in it—not as satisfied

Value
Quality

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From the business

We create highly customizable controllers, for casual, eSports and accessible gamers. Mods, pro features, button relocations, we do it all!

Company Representative

Thumbnail of user adamc595
Adam C.
Founder and CEO
Typically responds within 10 hours

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