Euro Qiu Qiu

When I submitted my complaint on the BBB website, I discovered the Tapestry Standard rating is F+ (on a scale of A to F). Unfortunately, I discovered this too late (i. E., approx 7 weeks after I submitted my order).

Background: On 9 March 2012, I submitted an order for 2 tapestries from The Tapestry Standard on the website www.european-wall-tapestries.com (i. E., remitted $424 via Pay Pal). Since then I have forwarded at least 4 emails requesting the customer service representative contact the supplier and provide the estimated date of arrival for the items on backorder (i. E., emails were dated 9 March, 19, March, 5 April, and 6 May).

Response: The email responses (2) have not provided the estimated date of product arrival or the date of shipment (i. E., basically the emails responses have explained the items were on back order and the last 2 emails were not answered). I have attempted to phone the customer service number but no one answered (i. E., voice message recordings). I have patiently waited for almost 2 months; however, I just want to report the inadequate customer service, pursue the refund, and leave this experience behind.

Resolution is pending. I respectfully requested a refund in an email dated 6 May 2012. I have filed a formal complaint with the Better Business Bureau regarding The Tapestry Standard's inadequate, unprofessional, and inappropriate business practices (i. E., total disregard for customer service). I hope my efforts prevent other unsuspecting consumers from the inaction I experienced with this vendor.

To resolve this issue, I have specifically requested the vendor responds with the date the refund will be credited to my Pay Pal account $424 (i. E., my expectations are 7 business days for the refund transaction). Thank you for your interest and please avoid this business.