Europcar.com.mx

Don't rent from these scammers! Europcar MX cheated us badly, and there seems no easy way to recover the $355 additional charges they forced on us!

At 8:30am on Jan 17 2023 we wanted to pickup our Europcar rental CTW*******. I spent over an hour arguing with a Europcar employee and finally the station manager, as they insisted that I have to buy their own CDW insurance if I want the car. I showed them a letter from my Chase credit card company that I already have CDW/LDW, they didn't care. They gave me the choice to leave without the rental (cancellation charges would occur), or pay over $693 for their own CDW. After arguing with the highest manager in the office, Jasso Alberto, I had to pay for their CDW, which he discounted to $355.08. This still more than doubled our cost of the small and pretty dirty rental car!

It's not the fault of their employees, but a corrupt company that forces their people to sell add-ons. They ignore their own T&Cs, which I had printed out and read out loud to them. They force unnecessary insurance on you at pick-up. At rental return, they try to charge for pre-existing damages to the car. So, if you really must rent from this absolutely dishonest company, make sure you take excellent pictures of the inside and outside of the car. I saw other renters going through the same ordeal, so this seems their standard practice. My recommendation is to stay away from these scammers, you'll pay dearly if you don't. Cheaters!