• eTags

eTags

Overview

eTags has a rating of 4.5 stars from 410,891 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eTags most frequently mention great service, credit card, and registration renewal. eTags ranks 1st among DMV sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 hours

Positive reviews (last 12 months): 84.5%
Positive
426
Neutral
30
Negative
48
94
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What reviewers want you to know

Positive highlights

  • MY RENEWAL NOTICE STATES PAYMENT AMOUNT IS 36.85 WHY IS IT $75.50 NOT SURE WHY ITS THIS AMOUNT PLEASE EXPLAIN

Critical highlights

  • We do not pay a tags with a credit card; but no choice with LIMITED finances
  • The amount of service fees that are charged for renewing online are too high, specially during these times of Pandemia.
How would you rate eTags?
Top Positive Review

“Easy & fast vehicle registration”

James I.
3/31/24

Etags, makes renewing your vehicle registration a breeze. Instead of going to the DMV, and waiting in long lines. Etags, you can do online from the comfort of your home, and the price of your registration renewal is bout the same you would pay at the DMV. Etags charges a small convenient fee but it's worth itI got my temporary registration fast just downloaded it after payment was made. Then about a week later in the mail I got my registration and tags.

Top Critical Review

“$50 scam”

Jay E.
2/18/24

For $50, the tags should have been hand delivered in a silver platter with caviar. Now I'm doing your work for you by confirming delivery? Didn't Biden pass legislation on scam fees. This is taking advantage of people by forcing an extra charge on them for something people need to do every year. Drop the price by 80% and then I'll give you another star for moving up from scam to hustle. Just because I have to renew my vehicle registration, it shouldn't make me a mark.

Reviews (410,891)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (262) service fee (233) renewal notice (143) registration fee (92) processing fee (70)
Thumbnail of user carolyns1722
1 review
0 helpful votes
March 9th, 2024
Verified purchase

The experience was almost traumatic. I did not feel like the identity of the site was connected with Maryland. In the past, I was only responsible to pay for the tags. THis time I was hit with additional fees. I really didn't have a choice but to pay them. My husband had a stroke and is in the hospital. So I just decided to go ahead and get them. The previous renewal process was better and did not involve so many fees.

Thumbnail of user johnm14329
1 review
0 helpful votes
April 28th, 2024

Why charge a credit card fee? When a debit card is given. I have noticed other vendors DO NOT CHARGE.

Thumbnail of user douglasg96
Douglas G.
2 reviews
0 helpful votes
March 24th, 2020
Verified purchase

Hello,I think I was over charged,I was late on my renewal but there must have been a late fee of About $150. This is a difficult time! I am having Financial problems been laded off from work! This is too much! The Renewal registration it went from $305.to $480.90

Thumbnail of user jg670
1 review
0 helpful votes
November 10th, 2020

Etag was okay to use since I cannot leave my husband with cancer by himself. However, we got a new tag as well as the renewal sticker which was odd to me. Why a new tag? Is that why it was so costly?

Thumbnail of user christopherh492
Christopher H.
1 review
1 helpful vote
January 7th, 2020
Verified purchase

Expensive service fee, agency fee and convenience fee.. I may not ever do this online again because of this. I only did it out of necessity this time because I can't make it to the office and can't afford to drive without a registered vehicle. I ended up paying almost $76 in fees that stacked for each vehicle. Not cool.. Not happy..

Thumbnail of user karens514
Karen S.
2 reviews
0 helpful votes
March 21st, 2020
Verified purchase

It's a ripoff to charge me $29 to use this when there's literally no other option at this time. Pretty crappy!!! :(

Thumbnail of user lawrenceh222
LAWRENCE H.
1 review
0 helpful votes
January 26th, 2020
Verified purchase

I do not see anywhere on the renewal notice that there will be extra fees associated with paying online. It did not make me happy to find out that I would have nearly $35 in extra fees attached to my payment!

Thumbnail of user ashleyb590
1 review
0 helpful votes
December 11th, 2019

This is my second year renewing through etags. This time, however has been unpleasant. I bought my tags in October (it's now December) and I have not received them. I had gotten an email saying they were shipped but for whatever dumb reason they got sent back and customer service assured me they would be sent. It's the middle of December and NOTHING. This is outrageous.

Thumbnail of user claudias39
ETAGS I. – eTags Rep

Hi Ashley, we are very sorry to hear that you experienced this issue with the mail delivery this year. Please provide your order ID or plate number and we can have someone reach out to you immediately or contact our support team again. If we haven't already done so, we can get a replacement ordered for you as soon as possible. Looking forward to hearing from you.

Thumbnail of user ralphb209
Ralph B.
1 review
0 helpful votes
August 25th, 2020
Verified purchase

Highway robbery you want feedback this is my feedback you're going to charge me 20 extra dollars to use my credit card compared to me going in person and just spending whatever it cost right there that is a ripoff that's highway robbery you must be Democratic because you're robbing me of my hard-earned money

Thumbnail of user tamaray3
Tamara Y.
2 reviews
1 helpful vote
June 17th, 2020
Verified purchase

It is a financial crime that the price doubles with all the added fees to use the online method. With Covid19 we can't go in person for half the price. Very wrong.

Thumbnail of user markb1811
Mark B.
1 review
0 helpful votes
January 28th, 2020
Verified purchase

Payed more than expected! Got hit w added tag fees that I would not have had to pay in person, not happy

Thumbnail of user danielc4001
1 review
0 helpful votes
October 11th, 2023

The renewal today was going to be $343 with the late fee at DMV. ETags advertises and gets top google search so I clicked not looking and when I got to the end I was like $417 and they had added extra fees. I realized it wasn't the real DMV online site, so I found it, went to pay my renewal was $343 the way it was supposed to be, saving $74

Thumbnail of user timothyw244
Timothy W.
1 review
0 helpful votes
March 7th, 2020
Verified purchase

The drop down menu for choosing what you are doing is confusing. I am still not sure I picked the right option .

Thumbnail of user tomk557
Tom K.
1 review
0 helpful votes
March 16th, 2020
Verified purchase

The fee for this service is outrageous, especially in the wake of COVID-19. I renewed online in the past and did not have to pay $20/13 per tag.

Thumbnail of user dorothyk113
Dorothy K.
1 review
0 helpful votes
February 21st, 2020
Verified purchase

The download eTags caused my computer to freeze I only need the registration form; i have my tags on my car. Paying again when I can't even tell if the year starts with this payment isn't good.

Thumbnail of user damiri
Damir I.
1 review
0 helpful votes
March 25th, 2020
Verified purchase

No option of opting out of the $29 eTag surcharge slapped on at the very end - if it's not mention in original price in registration notification, it should not be added to price at the very end of it. $29 is a pretty substantial surcharge to hide until the very last step of the process - a very misleading way of operating a website.

Thumbnail of user lindam1419
linda m.
1 review
0 helpful votes
January 11th, 2020
Verified purchase

the cost of re regestration for my car is much more than my renewal notice states. The fact it is 2 days late according to my renewal the fee states $213.00 not . $247.90. The price only goes up if you opt to only do a standard renewal as in the past with no explanation!

Thumbnail of user davidy318
david y.
1 review
0 helpful votes
May 12th, 2020
Verified purchase

Gaby was very nice, but I called back 2 time and sent an email and never got an answer. I thought the title transfer included registration.

Thumbnail of user judithl128
Judith L.
1 review
0 helpful votes
March 18th, 2020
Verified purchase

The e tag use fee is way too high. Because of the virus we are forced to do this renewal online. I won't use it again.

Thumbnail of user jamesf1798
james f.
1 review
0 helpful votes
August 20th, 2020
Verified purchase

Not sure how the amount went from $62.20 for both vehicles on statements I received in mail to $116.50 by paying online. What a scam.

Thumbnail of user christinef284
Christine F.
1 review
0 helpful votes
April 16th, 2020
Verified purchase

The fee is ridiculous especially during the coronavirus. A convenience and shipping fee should be waived when in a state of crisis, seeing as there is no way for me to do this in person to avoid this fee.

Thumbnail of user arneyg
Arney G.
1 review
0 helpful votes
August 8th, 2020
Verified purchase

I am not sure I cancelled a previous motorcycle, and its information on record. I replaced with different vehicle to date.

Thumbnail of user georgiannag3
Georgianna G.
1 review
0 helpful votes
April 14th, 2020
Verified purchase

I am being charged for paying my registration renewal online when the offices are closed due to CORVID 19. I do not feel this is right in any way. I am a single mother of two and am very upset about the extra charges.

Thumbnail of user rebeccaa479
Rebecca A.
1 review
0 helpful votes
June 7th, 2020
Verified purchase

Too many extra charges. You don't want us in the office due to COVID, but make it ridiculously expensive with extra charges to do it online.

Thumbnail of user martinj90
Martin J.
1 review
1 helpful vote
January 18th, 2020
Verified purchase

I was charged $22 when trying to renew my registration. Did not understand this since my renewal was much more. Paid the fee and received a tag good for only the next 2 months! Checked again and found my real renewal fee and paid that as well. What good is a tag for only two months!?

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From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.

Business History

eTags Launches Registration Renewal Service in Florida in December 2014. eTags Launches Registration Renewal Service in California in September 2015. eTags Launches Registration Renewal Service in Maryland in October 2016

Company Representative

Thumbnail of user claudias39
ETAGS I.
eTags Team
Typically responds within 2 hours

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