EpicSports

shopping is fine. packing/shipping dept. could use a little more care. hats always come loosely packed and a lot of times distorted and mis-shaped

Very frustrating to get our order tax exempt. I know its tough working with different states and I also know New York is a pain, but it was quite the ordeal in order to get out tax taken off. The form that works here for Wal-Mart, Wegmans, Dollar General etc, isn't good enough for an online order. Just very frustrating.

I ordered 15 long sleeve tee shirts and received 14 long sleeve and 1 short sleeve. Not good as I ordered this for a team warm-up shirt. My friend who is my JV coach had a similar problem a couple months ago and said he didn't get good customer service when trying to rectify his order, so to bypass the hassle of your customer service, I just ordered another long sleeve shirt. That shouldn't be, but that's what I did for the sake of time and headache.

I'm disappointed I can't complete a full order. No where does it state that lettering is only allowed 11 spaces. I worked for a full month to get all my players to respond as to their #s, names only to find out that I can't even put my sponsor name on the shirt. Now I am backed up to past season start. I would have ordered the jerseys a long time ago had I known that I needed a local service to letter and number the jerseys. Your prices are great, but not feeling happy in the end.

I order from epic sports all the time for my dancers, and I've never had any major issues, except this time around. I ordered various sizes in the army fatigue sports bras and matching shorts, but i wasn't sent any of the medium shorts. I only received all smalls in the place of those mediums. I went ahead and worked it out with the smalls, and luckily my girls were able to fit it not them.

Over all it was ok, some of the abbreviations can be confusing. I called to have my order changed and also emailed to make sure my order was corrected and I still received the wrong items. Customer service was nice, even-though I still received my order wrong. I now have to explain to my customer that her order is going to be a week longer than expected.

It was okay. The enter your email/phone number for a quick discount deal was false and I supposed just a marketing scam.

Contact and the return call was within 5 minutes. Answer questions quickly and professionally. Agent sounded like he knows his products. Will be shopping again.

Delivery time seems excessive. Other things I've ordered online alert odd extend times because of covid but Epic is the only place that's actually taken longer.

I love epic sports. I just feel that regardless of how many shirts I order, the cost of shipping is always extremely high and is roughly the same across the board. It would be nice if shipping could be decreased if customers spend a certain amount or something like that. I believe this would boost sales tremendously and also keep loyal clients. Unfortunately, due to the shipping cost, I may have to purchase camouflage shirts from another vendor in the future. Thank you for providing quality shirts though.

Your customer service is the worst of any company I have ever dealt with. Prices and products are terrific, but everything else is a disaster

Hate that I have to scroll thru pages to get back wher I was after place an item in the cart. I stop shopping because of it. Can't find where I was.

Customer service lacking as you cannot speak to a human customer service person over the phone, this was frustrating as the kept saying they could not use my provided image because it wasnt the correct size, eventually After numerous tries I was able to get them to accept it. This ultimately lead to them missing the scheduled eta. I finally did get the jerseys and they are good quality, but I feel the lack of customer service and turnover time are the main reasons I rated a 3

As long as you give plenty of time for the oder arrival then epic sports is my go to. I wish the turn around on receiving product was faster.

I tried to place an order a few days ago from my phone. Every time I got all my information input, it would take me back to a previous screen and ask me for information that I had already submitted. I finally gave up after three or four attempts, and decided to order from my computer later. I had no problems when I ordered from my computer today.

Ordered through the "get it in 7-10 days" section and it took almost 3 weeks and I had to figure out something else for our tournament because this order wasn't in.
Also, the sweatshirts are smaller than expected.

Shipping prices, procedures, and processing times aren't very attractive. Mobile website has a few glitches and the filter tool isn't very effective. Epic Sports sells items I cannot find while shopping on the website, but I find in a Google search.

I'm Disappointed. Your check out page has 2 different dates of when I should expect to receive my order. Now I don't know what to expect.

My shopping experience was great but I would love to see more options of white joggers & white youth jackets for branding purposes. I definitely want to shop this site more. Thank you!

The search feature is a little wonky. It doesn't really let you sort by size, and you kind of have to dig through each item to see if it's available in the size you want.

Quality products at the discounted prices. Purchased no show socks and basketball shorts. Quality is that a big box retailers.I will continue to shop here.

checking out - it would not allow me to use any of my saved payment methods even though it is exactly the same as manually putting it in.

Love the prices! I have bought shirts for work here for years. The website could be better if you could choose a size and see what was available by the size you need. This would just make shopping faster.