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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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First time ordering
Good products
Easy to use and search. Categories are well laid out so it is easy to find what one is looking for. Also, the price is superior!
Finally got to play with it when grandkids came over, the volleyball will not air up, I tried with a small compressor because the pump that came with it did not work, anyhow the volleyball has such a large leak that you air it up and it immediately goes flat. The badminton racquets handles started to unravel after 20-of use, ended up having to duct tape them up to finish playing for the day. The net worked great! No complaints on the net but every thing else was dismal failure.
Simple and quick, easy navigation of site.
The picture we saw online is not the same as the product we received. The picture online showed a pink and white basketball. We received a green, pink, and blue basketball. It took 3 weeks to deliver and the ball not even inflated for us.
Good selection. Fair prices
Thought shorts had pockets very disappointed
Nice and easy web site experience.
Great experience overall. Hats look great
Always good prices. Quick turnaround.
Ordering was more complicated than necessary
Liked
Excellent
I will be ordering from Epic Sports again. Happy with the overall experience although it took a little longer than other companies to deliver I also understand that the covid probably played a role in that..
Excellent selection at great prices.
If you see it On Hand In Your Size BUY IT! Because these deals don't last long.
I have referred Epics sports to others because of their great products and services.
We looked all over for these hats! Thank you for having them in stock for a reasonable price.
Great
Delivery delayed
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!