EntirelyPets Pharmacy

After placing my order I waited for email to say it shipped. After 6 days I ckd my order & it said pending. Sent email to ck on why pending. Received reply 2 days later to say that one item was backordered. Received the shipment 1 or 2 days after email response. Never received the email that it shipped. Seems communication is lacking within the organization both internally & to customer.

My 13 year old Aussiedoodle needed his pain meds ASAP and EntirelyPetsRX proved to be the right online per pharmacy to use. Great prices and really fast shipping.

I've ordered twice from Entirely Pets. Both times it was 7-10 days before they even contacted my vet for the prescription, then another week before the medications arrived. Customer service wait times on the phone are 15+ minutes... I would recommend ordering several weeks in advance of when you will need the medication if you use this pharmacy.

Ordered meds 2.5 months ago, and only 6 of a 12 month supply arrived. When I called and followed up several time there was a delay, and each time the phone rep said they are "on the way"... got an email 10 weeks later that they have shipped. Not 1 week, 10 weeks!

It delays to much to process and ship the medication even when the approval is obtained over the phone with the veterinarian and you pay for priority shipping. By the time I'll get the medication will be over a week. This is really bad service.

My bunny loves only this food... and only certain pieces out of it. My stars are for the food only. I understand a manufacture delay and have no problem with this. However, when you order something and get no correspondence about the order for a week other than your money being taken is not right. The company (2 people) told me they knew they were out of stock and to cancel my order would take 5 days to get my money back. I was never told the food was out of stock and normally with any company when an item is out of stock you do not get charged. To be charged without an item being sent is wrong. It would have even been a little better if the company would have sent a message saying it was out of stock other than just one that says thanks for your order. The two people I spoke with had no interest in resolving my issues with the poor correspondence and only offered to cancel my order. Well sad thing is my bunnies need food so this will be the first, last, and only order I place with Healthy Pets RX or Entirely Pets RX.

Ordered on 2/12. Label created on 2/23. Received 2/27. Didn't require an RX from my vet either. I guess I am getting too used to Amazon, but Amazon was out of the Vetoquinol that is the only pill wrap my dog will eat.

I'm happy with the process, products and ease and efficiency of ordering and delivery. I am not happy that I was charged twice for the same product and am having fits trying to get hold of someone to answer the phone! If I don't get an answer or resolution soon, I will certainly not use this site again!

Had a sick cat that needed meds yes this was about half price then local. We sent info vet info ect. From there it took 9 days for pharmacy to "approve" after they talked to vet.
If in no rush pretty good pricing but pharmacy sucks in dealing with orders

I've used them for many years and always have found them quick, reliable and reasonably priced. However over the past few months - and I suspect they like all of us have been affected by COVID - it has been a completely different experience. A complete lack of communication, they don't respond to emails, I can't reach them on the phone (I've tried numerous times and give up after 30-40 minutes on hold. Approach with caution. I hope things get better for them because they were once a good company.

I've been a loyal customer for 6+yrs. & never a problem here (Although I had a similar problem at California Pet Pharmacy). This last time however was an absolute nightmare experience. My latest order was Ordered On: 06/20/2018. Vet was notified to fax prescriptions in for fulfillment 06/21/2018. They faxed scripts in on 06/21/2018. Nothing. I waited about 7 days & still nothing shipped. I contacted EP & was told they were waiting on scripts. I called vet & was told records indicate they were faxed on 06/21/2018 & assured me they would re-fax. I called EP next day & was told they were still waiting on fax. By this time, my 17-1/2 yr. Old little girl running out of heart failure medication she has been on for 6yrs. Or so. Long story shorter, EP changed their story a few times regarding why my medicine wasn't fulfilled, my vet isn't happy with having to waste their time & my old girl went 7 days without her medicine. All that & to top it off, they were suppose to priority mail the order & it went 1st class leaving her an extra 3 days without her meds! It gets better, they ended up shorting me a bottle of 50 pills that that were checked off as shipped on the packing slip but were not in the sealed shipping envelope. When I called, the pharmacy came across as insinuating they were in there when they clearly were not. Made me feel like a crook with their mistake! I had to end up taking pics & emailing them to them to prove there wasn't 2 boxes taped together because the pharmacy said that's how they had been shipped. What a friggin mess. I ended up receiving the missing pills 4 days later. Now that's service. Too bad the whole order didn't get fulfilled & ship so quickly. It seems to me that 1) They have been bought out by someone who squeezed the help down to nothing to maximize the profits or 2) They've lost good help & haven't been able to find adequate replacements. Mind you, all the people I talked to in customer service or pharmacy (same people answered regardless of what dept. your press) were pleasant & seemed to genuinely want to help but they were definitely limited. I got everything from a new system being implemented, to pharmacy going through a change, to a change in management. In all reality, it appears that a management type company may be running the show (HealthyPets, Inc). My impression after researching the company a bit, is management may be more interested in targets & numbers. They don't score very well from some of their employees point of view. I do know it's a real bummer. A company I've dealt with extensively seems to have really taken a nose dive. The employee that helped straighten the order out seemed to care a good bit, but not even an apology from anybody in management. I do know that I will never tolerate such behavior as the pharmacy in my own company. We all make mistakes, but 1) You NEVER lie. 2) You solve the problem as quickly as possible, within a reasonable expense. 3) You follow up, listen, discuss the problem, let the customer know you have taken steps to assure it never happens again! Thumbs down in all areas with this order. I wouldn't tolerate this type of purchase for my own family & I sure as heck won't tolerate this treatment for my pets! Hopefully it's not the new normal for them or I will take my business elsewhere. Gail.

The collars were defective and both dogs became infected with fleas. The collars were expensive and should have been successful. I have heard there are fake Seresto collars. Not sure if this was the case. I have used the Seresto collars in the past with success.

My experience with EPP was poor. I wasted so much of my time to get my pets Rx finalized and shipped, was not worth the savings I got from going to another more well known online provider. The service wasn't there... Very little communication along the process.

My first order on Dec. 1st (Order ID *******) went very well, however my second order did not. I was charged a much higher price for the medicine Sucralfate on my second order. My first order on the first of Dec. Was an order for 3 bottles of a 100 pills at $0.33/pill of Sucralfate at a price of $33.24 a bottle, total of $99.72. My second order (Order ID *******) was 150 pills of Sucralfate at which I was charged $0.60/pill compared to $0.33/pill for prior order. I'm asking why I was charged almost twice as much for the same medication as my first order. I did receive a discount of 18% off my order at which I had to ask for when ordering, The 18% was a discount that was offered that day on the your website. Will probably not buy again.

Extremely disappointed with this company. They have good coupons and low prices but don't update their website to reflect when items are out of stock or back ordered. Twice now I have placed an order only to find out a week later that my shipment is being delayed because an item is on back order. This last time I called asking if the in stock items could be shipped immediately and was told they could and would be. A week later, I've called numerous times and keep being reassured that the in stock items, which happen to be HEART MEDICATION FOR MY 14 YEAR OLD DOG! Are being processed only to speak with someone later to confirm only to find out that they in fact still have not shipped! I was actually reassured twice that they without a doubt would ship today, only to call back later and be told that they "should" ship in two days! If you try to speak with a manager or supervisor you're told that they aren't in at the moment. I've been trying for almost two weeks now to get medication that my dog needs to survive, medicine that I have paid for yet still have not received and that hasn't even shipped yet! Definitely would not recommend this company if you need medication because it's questionable as to if and when you'll actually get it!

I've ordered Solva Ker gel from Entirely Pets Pharmacy, in the past, and have had great service. The problem is that I had to put my dog down in November 4th of 2019 and here we are January 21st 2020 and I still don't have a credit on my account. I have called 3 times and it seems that everyone just "pushes" it on to someone else and nothing gets done! I had tracked this return and it was shipped to Entirely Pets on November 12th at 1:06 p.m. and delivered in their mailbox. Now, I'm waiting for someone to call me back to see what the heck is going on.
THERE IS NO EXCUSE FOR THIS KIND OF SERVICE!

I ordered flea medication with express shipping. No shipping confirmation was sent. After 3 days, I called and they said there was a delay with UPS and I should receive the order by the end of the week. I got the order 7 business days later and it was sent via postal service, so clearly the issue was not with UPS. They refunded the money I paid for express shipping though.

I received my order, my expensive quick ship order, in 7 days! Unacceptable and this medication is supposed to be kept in refrigerator and cold. I shoul get a refund or replacement and because of this I will not place any more orders with from these folks.

After losing my first order, I reordered and got it two days after the med was supposed to be given. It also cost me more, because promotion from first order was over.

Took forever to get my order! I was disappointed in the packaging, or lack thereof, of my heartworm medication that I ordered. I ordered 3 doses and it didn't even come in a box! I have ordered 3 doses elsewhere and it comes sealed and packaged in a box from the manufacturer. I'm glad I had an extra dose at home, because it never would have made it in time for when I needed it (I ordered a week or more ahead of when I needed it).

Don't call this an internet company. That's a misrepresentation. You cannot change an order, cancel an order, change an auto-ship order, or update credit card information on the website. For all of these things you must call their office. Which is open 9-5 M-F Pacific time. Too bad if you're in a different time zone or work different hours (like me). I received multiple emails from them saying my credit card had expired, but when I left a message I heard nothing back. Did they expect me to leave my bank info on the phone? Or in an email? When I finally got hold of them, I asked if they would cover expedited shipping because my dog was now completely out of medicine. They said no, because they had had to contact me multiple times (so it was my fault). I said I thought that was a bad business choice for them but they really didn't seem to care. So, won't be using them again. It's a holiday weekend. God know when I really get the meds. I certainly don't trust them to get them here by the day the promised.

My dog was out of a particular medicine that was on backorder all over. Entirely pets had it but gave it to someone else with a current prescription. Now they do not have any. If that wasn't bad enough, when I got my doctor to fax it over again and all was go, I received an email that they do not deliver to the state of NJ! All of this hope for nothing. My dog as well as many has been underdosed for 2 weeks or more. I gave them the two stars for their pricing and heard good things about them but I won't be ordering anything from them again for false advertising. No one noticed my address? Now all I need is them to not remove the charge from my credit card.