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English Tea Store has a rating of 4.7 stars from 3,354 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, great selection, and timely manner. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 9 days
20,774 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
New website design looks good, but you still have the same unhelpful search and bad database. Example: Search for "Kenya Tea" (you sell at least two pure Kenya teas: your own "Kambaa Estate" tea, and Bewley's Special Blend.) Neither show up in the results! But loads of things with little or no Kenya tea show up. High shipping prices for a single tea drinker; can't usually order enough to qualify for shipping deals.
New website design looks good, but you still have the same unhelpful search and bad database. Example: Search for "Kenya Tea" (you sell at least two pure Kenya teas: your own "Kambaa Estate" tea, and Bewley's Special Blend.) Neither show up in the results! But loads of things with little or no Kenya tea show up.
Thanks for the free shipping with $25 order - though that should be the standard. It is hard to find teas; they are poorly grouped; search yields lots of irrelevant items. Ex: Trying to find tea from Kenya? They have some, but good luck finding it, unless you know the name of the tea beforehand.
Thanks for the free shipping with $25 order - though that should be the standard. Hard to find teas; poorly grouped; search yields lots of irrelevant items. Ex: Trying to find tea from Kenya? You have some, but good luck finding it, unless you know the name of the tea beforehand.
15% discount coupon only gave an 8% discount, not 15%. Finding items on the website is extremely difficult. For just one example: you sell a great ETS brand loose leaf Kenya tea. If you do not know that it is named "Kaamba Estate", I dare you to find it without cursing. Organization of products, filtering and search are really bad.
Organization and search results of teas in the website could be better. Search filters not as helpful as they could be. But... Good teas though! Worth the effort.
I emailed to let them know about the Decaf Ty-Phoo tea. Only a computer response saying someone will be contacting me. I wrote again, this time credit was given for the 3 boxes, still no human communication. I wanted to let them know about the counterfeit tea, it happened about 4 years ago also. I was disappointed in lack of interest.
I was hoping all the British goods and tea could be fulfilled from this company.
Dear Tamara, We deeply apologize for the delay in our Customer Service communications. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I ordered 3 boxes of a twining tea, I received a tracking number, however, I could not track the package, I received no email communication about my shipment which they said I will be receiving info via email. It took over 3 weeks for my package to arrive and upon further investigation on my part, I found out it sat in my hometown post office for over a week! I will not be ordering again
I found my twining tea flavor here for a good price
Dear Cat, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we deeply apologize for this inconvenience and appreciate you bringing this to our attention. We appreciate your feedback very much, as it helps us do better.
We have shopped at the English Tea Store for years and been more than satisfied. However, our recent order was disappointing, in particular the Taylor's of Harrogate Spiced Christmas loose leaf tea. There was pretty much no flavor, even using more than the recommended amount of tea and steeping longer. On contacting the English Tea Store by phone the agent was unsympathetic, and not polite or friendly. On another topic, I was surprised to see the 1 oz tea samples price jump from $2.09 last year to $4.49.
Good experience in the past and unique selection.
Dear Tom, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
My past orders have arrived promptly; fresh and in good condition. This order took a long time and was not packaged well. Three items were inedible. Very disappointed.
The selection of English candies and other products. Good past experiences.
Dear Tiffeny, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
My tea set arrived broken. My shortbread arrived crushed and therefore useless as the gift it was intended to be. The other two items in my order were okay. I have emailed twice about a refund or replacement and they have not responded or acknowledged my complaint.
Internet search led me to it and it appeared to be a legitimate vendor with the products I wanted.
Dear Linda, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Nice people, arrived quickly. The box was beautiful but arrived broken. I hope that they will replace it.
Dear Nancy, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Tea is good quality and price, but a 2 week delivery across state of PA is way too long in this day and age... Thanks
Dear Sarah, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
I paid the little extra to guarantee the package arrived in good condition etc. which it did and being a small box I checked it to make sure no holes etc. were visible. However, once I opened the box, one of my bags of tea (Jasmine) had a hole torn in it and some tea had dumped into the box. I was able to put the bag into a zip-lock bag and save most of it! Because the outside of the box was perfect, it had to been torn when it was packaged! I do not need or want a replacement, just letting you know not all issues are from delivery!
I have ordered from this store for a long time, like the variety of choices!
Dear Judy, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Ordered several things for Christmas and one arrived with a broken lid. Called Customer Support and they tell me it is in its way. All other items arrived in tact.
Variety of products and price point.
Dear Jill, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
No notification other than "processing order" next it arrived at my door more than a week later.
Browsing the internet. Looked like a good place to by tea.
Dear Peter, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Crackers were not good - checked the date and they were expired.
Mushy peas did not cook up well
Parsley sauce on major back order
I wanted authentic marrowfat peas to make Mushy Peas for my Mom who has dementia.
Dear Caroline, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
The pot arrived with the top handle broken. One of the pieces was not in the packaging. I doubt if it left the factory intact. Poor shipping QC.
Slow responding
Interesting teapots
Dear Sharon, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Ordered tea on 12/4/2023 for a Christmas gift. Didn't receive it until after I notified your company on which date (12/19/23). It was finally delivered. This is now to late for me to send out of state unless I pay for priority shipping
I heard they were quick and reliable
Dear Gail, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
The issue I had was that it came a week later after it should have been delivered. The first delivery company handed off to another another deliver or partner and then it was handed off again for local postal to deliver. Tracking number was changed and not shared until I started tracking the pack down. Also said delivery attempted but no access. Access to what? The recipient didn't live in a gated community, and local post office said no package given to them. FIVE days later, I'm told I need to schedule a redelivery date...there wasn't a first one. Super frustrating to have a surprise gift for my 90 year old father be so late!
They had the Welsh curd I wanted for my welsh father.
Dear Mary, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
In researching options for my purchase, I was very pleased with the prices on The English Tea Store's website. I placed an order for six jars of Bonne Maman Fig Preserves.
Unfortunately, the order of was severely damaged in shipping. I received a box with broken glass and preserves smeared everywhere. After cleaning everything up, I was able to salvage 4 of the 6 jars ordered. I asked for the broken two jars to be replaced. The replacement order arrived, and, through the replacement jars were intact, the seal was broken on both jars, so the contents were not safe to eat. I have requested either another replacement shipment, or, if that is not possible, a refund for the two bad jars.
Good prices! Fairly easy website to navigate.
Simple request was met with a trite response. I was offended.
Long time customer
Dear Mark, If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Immediately after placing an order, I realized that I had forgotten to add 2 items. I was using a promo code, and the initial order was large enough to qualify for free shipping. I contacted English Tea Store immediately, however, did not receive a response. I contacted them a few days later, and they were unable to honor my request, nor to extend my special offer to cover the additional items. My initial order was quite large, so I expected that they would accommodate my request.
Dear Patty, Thank you for bringing this error to our attention. We have a dedicated Web Development team who will receive this information to improve your experience with our website. We apologize for the inconvenience this error has caused you and appreciate your patience as we work to resolve this issue. You feedback helps us do better, we appreciate your comments!
It took longer than was estimated for my order to be shipped out and once it did ship it said it would take a long time for it to get to me. Luckily it came sooner so that was good. Overall they had a good selection of products but I'm unhappy with three out of the five items I purchased. Raspberry is my favorite and I have several other raspberry teas but none of then are this horrible as what I got from here. Buy with caution and get the samples before buying the 4oz teas. That's what I should have done for sure. 10 out 10 don't get the tea from them. Just the honey sticks.
Because of their wide selection of products.
Dear Olivia, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
First order never showed up. Second order had many delays and incorrect notifications. When it finally arrived, the tea infuser mug with lid -had no infuser! Nice try but missed the mark.
I have enjoyed teas in the past and sent as a gift to my daughter.
Dear Iris, We deeply apologize for the delay in our Customer Service communications. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Fun and interesting to shop. I learn something about tea each time I shop.
I like the information and suggestions on serving tea and also the great variety of products.
Very difficult to find colors available for 6 c amsterdam tea pot. Had to go back and forth to find colors and pricing. Very very annoying. Also you no longer carry tea cozies.
Dear Tammy, Thank you for bringing this error to our attention. We have a dedicated Web Development team who will receive this information to improve your experience with our website. We apologize for the inconvenience this error has caused you and appreciate your patience as we work to resolve this issue. You feedback helps us do better, we appreciate your comments!
Packet labels do not match the website descriptions of two out of four teas. The other two selections are pretty pedestrian. I probably won't be ordering from ETS again.
Wide selection.
Dear Jerome, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I was supposed to get 10% off my first order which I just placed. I do not think I received my discount. Can you please check this for me? I only placed the order now because I was supposed to get a discount. I still have not heard back after several weeks!
I was supposed to get 10% off my first order which I just placed. I do not think I received my discount. Can you please check this for me? I only placed the order now because I was supposed to get a discount.
The shipment took longer than expected which was fine. However, both boxes of tea have an
April 2024 experation date. Very disappointing.
Ordered this tea before.
Dear Charmaine, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
The cakes were crushed and all crumbs in the very thin boxing from shipper
Liked products but shipping and packing inadequate so will not shop here again
Dear Jess, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Gain trust and grow your business with customer reviews.
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
Dear Paul, Thank you for bringing this error to our attention. We have a dedicated Web Development team who will receive this information to improve your experience with our website. We apologize for the inconvenience this error has caused you and appreciate your patience as we work to resolve this issue. You feedback helps us do better, we appreciate your comments!