English Tea Store has a rating of 4.7 stars from 3,322 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, great selection, and timely manner. English Tea Store ranks 1st among Tea sites.
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
I loved every tea I purchased from this shop and plan to buy again! The flavors and quality are amazing, absolutely top-notch. Shipping was pretty fast as well.
The only downside is the outdated e-commerce experience; I had to triple-check before opening my receipt because it looked like a spam email with a PDF attachment from "online store". Now that I know, I will purchase again - but I would suggest that English Tea Stores look into updating their e-commerce platform.
Great selection and variety of loose-leaf teas
Fantastic teas. But, as I mentioned once before, you need to work on your shipping. The shipping box came a little compacted. In fact, it looked more like an accordion. This is not the first time and not the first time I have mentioned it in a review. Fortunately, the PG tips survived intact as did most of the cookies. Is it just me or is anyone else having similar problems?
Best selection available online.
Easy. Wonderful options. Hard to choose.
I love your products. They give me the chance to try British foods while here in the US. You have a wide assortment of teas. These include some of my favorite teas. I can also find tea accessories. It's quick and easy to find things on the website. Ordering is easy.I love that there's free shipping when you buy more than a certain amount. Orders come quickly. One time I got the wrong item. It was easy to get that straightened out and your employees were wonderful. I am a very happy customer.
I received a flag pole instead of a teapot and tea cozy. It was quick and easy to get the problem straightened out and to get the items I'd ordered.
I wanted British items and a variety of teas.
The English Tea Store has always been a pleasure to shop with.
It's easy to order. There's a good selection. I've been receiving everything pretty quickly, and everything is in good condition.
This Cream Earl Grey is amazing. After having similar tea at a castle in Co Springs I decided I had to get some for more frequent enjoyment. The castle gift shop was sold out so I hunted online and found the English Tea Store. I tried a sample and was thrilled that I had found a tea seemingly identical to the Cream Earl Grey I enjoyed at the castle. It is delicious and soothing and the fragrance is wonderful! Thank you so much!
After trying a sample from the English Tea Store and another online tea store, I found that the tea from ETS tasted superior to the other and was almost identical to what I had been searching for.
I have been hunting for Cream Earl Grey tea that is similar to one I fell in love with. This is the closest I have gotten to replacing it. Thank you! Delicious!
I was searching for a specific tea, and thankfully you all had it.
My order couldn't be dispatched as the zip code was automatically changed when I entered the shipping address. My bad that I didn't check again but who would expect this to happen? I addressed customer service and they simply said they had delivered to the address given and that I had to contact the shipper. No way to get anyone on the phone/chat at UPS, only very useless AI. So I have spent $ 56 for nothing but hazzle. Very disappointing, first and last order.
I liked the assortment and the prices seemed fair.
Dear Gisela, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
We bought these as wedding favors. They are the sweetest size. I love the simple ingredients. The website was easy ordering and it shipped fast. Nothing broken. They were wrapped perfectly to keep them safe during shipping. Thank you for making my first-time shopping experience a great one.
I chose the English Tea Store because they were the only one that had what I needed for a great price.
Until you started pestering me about rating my experience with you, I hadn't a real opinion one way or the other. Now you make me want to reduce the score from average... I don't expect a lot from a web site. It shouldn't be an herculean effort to present a shopping site that requires such monitoring. If you're truly concerned, pay your programmers more and engage in more fruitful life experiences. Sheesh!
We appreciate your review and comments Jeff! We’d like to invite you to check out more of our product selection, we work hard to deliver great products at low prices for our customers.(https://www.englishteastore.com/giftbaskets.html)
I've never ordered from this site before and was a bit scared to, but I did it anyways. I would definitely recommend this store! My order came in way sooner than I had expected (I'm not in the UK). They had left an ice pack in the box for my order, I thought that was super thoughtful and nice because I saw an option for me to pay for an ice pack, and I didn't. Overall, I say I would definitely order again!
I was just looking up different chocolates and stumbled upon this website
I live in the United States and I am obsessed with Cadbury chocolate. I heard that the Cadbury Chocolate from the UK is so much better. I ordered Mini Eggs, Dairy Milk bar and caramel bar, then bought the US versions, and during a work meeting we compared. UK knocked it out of park! English Tea Store was easy to order from, great prices and the delivery was so fast I was extremely surprised.
I googled UK stores that sold the Cadbury Choc and this store had great reviews and shipped to the US
Arrived in a timely manner. The products (PG Tips loose and bags; Brewley Irish Breakfast tea bags) are our favorites. Just a little concerned about the close sell-by date on the loose tea. It's fine and within reasonable limits; but a little close for the occasional tea drinker. We tend to use bags more often; but enjoy a nice strong loose tea on occasion. The English Tea store has always stood by their products and given satisfaction. I gladly recommend them!
When I was concerned about a particular product, they immediately replaced it. I plan on continuing to use their service.
I had dealt previously with the English Tea Store. We moved and could not consistently find our favorite teas in our new location. The English Tea Store has given good service in the past and present.
Overall very happy with our order. Tea is definitely much more enjoyable than store bought tea bags. English candy bars are a high quality wonderful break from everything Hershey. Also found my absolute favorite cereal Alpen. Could only get one box though? Please stock more for reordering, thanks.
Unique products and hard to find lose tea.
My order was placed and received in a very timely manner and I love the Buckingham Palace Garden Party Tea! I liked the different options of what kind (loose leaf or tea bags) and the price was right! I prefer loose leaf but because I am the only tea drinker in our home, I can't drink it fast enough, I ordered the tea bags and the taste is just as good as loose leaf. Thanks you for offering this tea!
It is the only website where I found the tea I wanted to order!
I have purchased several of these tea warmers to match my teapots! I only wish they had even more colors to select from to buy! I would love to purchase a red tea warmer! I am hoping English tea store will add even more colors of tea warmers! I would definitely recommend purchasing this item! I would recommend to buy several in different colors as they are beautiful, practical, efficient & affordable!
I have made prior purchases and I am always satisfied!
The 2 cup teapots are sensational! They are of excellent quality and are a supremely fun treat for an afternoon tea!
Quality Products, Excellent Value, Superb Choice in products!
I like this site, I found several items I wanted to purchase...starting with the Cobalt Betty Teapot! Site is easily managed and shipping is quick. The Irish Breakfast tea I purchased is nice and strong, just how I like it. I'm certain I'll be back to purchase more at a later time. It was an uncomplicated shopping experience and I appreciate the follow-up feedback from the store.
I was surfing the Internet for teapots.
I have been drinking Darjeeling Tea for years and suddenly a few months ago it disappeared from the grocery shelves. I searched everywhere. I couldn't believe it wasn't being produced anymore so I searched online and that's where I found English Tea Store. Not only did they have Darjeeling but two other teas that I had given up hope of ever finding again. As a bonus the quality of the tea was better and at a better price. No more grocery store tea for me.
They had what I was looking for and a wide selection of other teas I had been wanting to try. Also, the prices were reasonable.
After Cost Plus disappeared many years ago I had given up finding them anywhere until I discovered English Tea Store. Thank you
From a web site search for pickled onions
I found this store after my partner and I traveled to the UK and got our first taste of clotted cream and single-serve teapots. Everything arrived well-packaged and earlier than anticipated, actually! This shop is communicative and has good prices on some great items. The free shipping on orders over $50 is quite a good incentive, too.
I love that there is a rotation of items, and we can't wait to try more.
I love this store. The new site is still hard to get used to, but I am working on it. Thanks for keeping us in touch with Britain and tea products. We like your selection and especially love the Irish Fruit Only jams
You are one of our favorite stores to order tea from. Your selection is fantastic and we appreciate the specials too. You have teas at decent prices with excellent quality. Fast shipping too. Thank you for such a great business.
Easy check out, great pricing for honey and tea products. Will be a repeat customer, great online shopping experience!
Pricing and variety of products offered. Plus shipping prices weren’t unreasonable.
We are very please with the organic English breakfast tea we ordered. It came in a huge bag, it has delicious flavor and is nice and strong. We also ordered the Indian spiced chai and unfortunately it isn't our favorite- very strong fennel flavor. The two large bags arrived separately, I wish they had arrived together in one box. We will definitely be ordering the EB again.
Great price on bulk organic English breakfast!
I bought the ETS brand and was surprised it had a black pepper taste, not sweet and spicy like every other chai I've ever had. I reported this to customer service and got NO REPLY. Very disappointed in their product and customer support.
Tip for consumers:
I bought the ETS brand and was surprised it had a black pepper taste, not sweet and spicy like every other chai I've ever had. I reported this to customer service and got NO REPLY. Very disappointed in their product and customer support.
Products used:
Decaf Chai Tea
Dear James, We deeply apologize for the delay in our Customer Service communications. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I just started my granddaughter's hope chest with 12 Peonies & Strawberries blue bone china plates. I'm very happy with the plates.
I also ordered lavender and Scottish breakfast teas. The lavender, not very tasty and the nibs fit through the strainer so you get a mouthful in every sip. I won't be ordering lavender tea again, although the Scottish breakfast is delicious.
I like the English Tea Store, and the plates caught my eye.
Your array of products is dazzling! I found exactly the teapot that I wanted, then splurged on some tea and sweeties. I haven't had time to try them all yet, but so far - delicious! Everything arrived carefully wrapped and in perfect condition
Ordering was easy, and the teapot arrived in a timely manner, well packed. I've been enjoying it immensely.
Internet search.
I loved how the teas came in neat little packages. It made it feel like I was getting good quality products. They taste amazing and I will definitely shop here again.
The entire store seemed so authentic and had a great variety at great pricing.
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
Thank you for taking time to do the review. We appreciate your business.