Enercare

I have repeatedly called wanting to get my equipment its yearly service and every time I call Im given a different excuse why they wont even though its in my contract. THEN the operator asks me if I would be interested in a home heating maintenance package...? WHAT? Ive never before dealt with enercare this is my first month... and my last!... talk about sleazy!

We just had an a/c tuneup today at our house in peterborough ontario.
The tech. Was the usual guy we get and he was very efficient and professional in his work.
He called 10 minutes before arriving, and ne knew his way to the furnace area after he checked the unit outside. Thank you enercare.

DISGUSTING and fraudulent business practices. Signed a year long heating contract plan with Enercare last December and with my luck stumbled upon countless reviews claiming enercare fraudulent activity where they come for annual maintenance and "find" something unsafe to shut off the furnace. Usually it happens during cold winter month leaving homeowner in stress and urgency to purchase something from them (mostly new furnace). Since I was already bind by the contract I decided to schedule this service during April when the weather is warmer. Guess what happened when they showed up? Technician only removed a front panel where the drain hose and screw were, pointed at rusted nail head and said it was a factory defect and looks like condensation (I have this recorded on my phone) and shut the furnace off, labelling it as defective heat exchanger (never opened furnace to actually check if it was defective in the first place and all carbon monoxide reading were great). He was very quick to offer for their salesrep to come by and provide a quote for a new furnace. Even though the outside temps were +12C, the temp inside home started to drop by 3C and I have an elderly parent who was in ER just 2 days prior this service) so I started to call every hvac contractor to obtain a quote (since theirs as you can guess it- was very high). Found Home Trade Standards with a best quote and availability to install the furnace the same day. Imagine my surprise when I asked them to investigate my old furnace for a problem mentioned and they said there was none! I have their report and video as evidence of it. When I called to enercare with my complaint, I only heard this outrageous statement: if you didnt agree with our first tech opinion, you could have requested a second one from us ( yeah, surely that second opinion will be different!), but since the furnace is removed (yet, I have it open on my driveway for them to see there is absolutely no damage) and YOU decided to go ahead to install a new one-we cant help. Best part yet, they will charge me for breaking the contract with them that I dont need now since I got brand new equipment that is under warranty already. Scammers! I am planning on suing them for this malpractices as well as spreading this information for others through all social media platforms and consumer alert news so others are mindful of this company running this fraudulent practices, scamming customers for money in these already hard times.