East Midlands Water Company

We bought a water softener from East Midlands Water Company last spring and the difference it has made to the whole family. The girls suffer from dry skin (sometimes with a flare up of eczema) and they used to go through a bottle of lotion nearly a week. But now, I notice the lotion is still there and not yet empty, but they no longer complain of itchy skin.
When I called up, the staff was very helpful and help me to select the correct one (size etc) so that it fits under sink easily, can be refilled easily and, best of all, serves the whole house without any problem.

The water softener that was installed at this property when we arrived a year ago packed up and we were told we needed a "service visit" at a "reduced price" of £130 which might not solve the problem and might result in us having to purchase a new one at over £1500!
Bit of a worry over the weekend but discovered EMWC. Phoned and spoke to the sales manager who seemed very knowledgable. He sold me a direct replacement for my unit for £900, with 10 year parts and labour guarantee.
It arrived a few days later and has been installed very simply by myself, using the existing plumbing and is now in operation. The sales manager told me that he has owned the same unit himself for 15 years.

Avoid this company like the plague people. We purchased a crown water softner thinking it will be the best. Ian will talk a good sales pitch but the customer seevice once things go wrong are non existence. Money down the drain in our experience

We bought a softener to solve our 420ppm, hard water issue. It worked a treat! Water tastes great now and all our pipes and appliances will last so much longer.
Seriously, tea tastes so much better now.
I also brew beer and this softened water will help me no end.
Very happy with the price, service, product and ease of installation (I did it myself).
I popped the unit in a cupboard, on a plinth, so I can store the salt in the space underneath.
Thank you EastMidlandsWater.com

I purchased reverse osmosis filters from this company but the filters that they sent were different from the ones on the website and even the replacement filters they sent did not fit my filter. They have been absolutely useless in dealing with my issues and have refused to reply to my emails or letters.

UPDATE: Ms Potter from the Customer Services Dept has been extremely helpful in resolving the issues. Replacement filters provided free of charge

I use this product at my work place (local pub) and our pipes used to corrode from the inside a lot and often required replacing. After installing a water softener it reduced the need to change said pipes by alot longer than normal! Will definitely be using a water softener from EMWC again! Thank you so much! I bought the model that can handle ******* liters per hour, cant remember the exact model. Also as the water is softened i can use a lot less washing up liquid as it suds up a lot better thus saving me a whole lot of money over the last few years. The website was also easy to navigate when i bought the item.

I purchased a whole house water filter only to be sent a refurbished unit that still have chlorinated/ white residue around the valves on the cylinder head.

After raising the concern to East Midlands Water company I have abruptly been ignored where no acknowledgement of my emails, calls are being returned. I sent the product back via UPS tracking and it was received and signed for by Mr Coleman almost 27 days ago now. Absolutely shocking. No customer service. No consideration or customer care is present. Given this experience I sadly will no longer be using East Midlands Water Company. Should they have corresponded and worked with me at the earliest convenience I would of happily exchanged for a different unit.

Your lack of customer care proceeds to loose customers. I find the fact you sre able to ignore people and their emails and just hold my money until you decide its OK to send back is ridiculous.

Moving forward the fact you don't state yoy refurbish the units and then send them to your customers is also awful. I feel absolutely let down.

The only positive is the shipping. Quick shipping using DPD