Elite Appliance

Bottom line up front, Elite Appliance has very friendly employees but it requires significant effort on the buyers' part for them to be helpful

Most challenges arose after shipping. The purchasing/sales experience was fine, but I will focus this review on what happened after purchase. For context we were doing a massice renovation on an historic house (to live in, not flip) and replaced all major appliances.
1) When items were delivered they were left outside in the driveway (on a Friday afternoon) and we and our general contractor had to scramble to find an installer who could not come until Monday. So my new appliances sat outside over the weekend. You may say this is my fault, but during purchase there was no discussion of type of delivery, offer of installation, or other additional services.
2) The fridge purchased is a floor model and has dings on the sides (knew this, all good). It arrived with the incorrect handles for the fridge and freezer doors. After reporting this, the fridge handles arrived about 2 weeks later, but the freezer handle took several more weeks and nearly daily follow-ups to be addressed.
3) We purchased a 'new-in-box' overly expensive microwave drawer in order to better match the ovens it is stacked with. The item is not flush on one corner. Elite Appliance was prompt in sending a service estimator(?) to assess the issue. It was deemed a faulty installation, so they dodged any responsibility and have left any repairs on a $1k microwave to us.
4) When our appliances were delivered there were things missing.
4a) Hood - delivery guy just forgot to take it off the truck, delivered next day. Fine.
4b) Wine fridge - they sold the one set aside for us?! But assured that they get these in all the time. This arrived yesterday, two months after all the other appliances were delivered. Now a wine fridge isn't exactly a critical appliance, but come on...two months late for something 'you have in stock all the time'
4c) Washer/Dryer - The one's we ordered were never actually ordered?! And then could not be ordered due to being back stocked or discontinued or some excuse. WE HAD A CUSTOM CABINET SPACE BUILT FOR THESE! Can you sense the hair pulling? Sales person said a suitable replacement was found, but this set would not have fit in the custom space, by several inches and would have looked ridiculous. I requested that these be removed, that I found the original ones from Home Depot for a similar price including installation, and that I needed to be refunded for those. Pretty standard request right? It took two months and required weekly, turning into almost daily follow ups. I finally got someone other than my salesperson on the phone and learned the store manager can only process refunds. Due to the time that had passed they had to cut a check, which arrived with the wine fridge.