Elite Appliance

The first purchase I made for our in house kitchen went like clockwork. I paid for the order and it showed up in a timely fashion. Thus, when stocking our second kitchen I placed an order expecting the same degree of professionalism and competence.

It has been horrific. I paid in full. And, nothing. A month past. No follow up. No delivery. Every few days it has been my responsibility to find out what is going on with the appliances. No mention of delay. The sales person hasn't returned phone calls, or emails. Nor has there been no follow up. I have been contacting the shipping company - when it finally had an affirmative answer that they left the ware and that the second part of the order would be leaving Viking. I sure hope I have better results if a repair becomes necessary. I could have purchased locally. And, wish I had done so.

Still part of our order has not arrived. And, we were under the impression at time of our Dee that there would be no problem getting them here by the 15th of December, so we could use them for Christmas with our 18 guests.* which did not happen.

The first part of the delivery finally showed up. The union worker refused to deliver to the kitchen. Instead loaded them into a uhaul truck we happen to have at our property for another purpose. He drove away, and I had to request the assistance of other workers that were on our property that day- to move them to the kitchen.

I was even told the range and refrigerator appliances were being held because shipping had not been paid.

I requested serial numbers to apply for the rebate, and that request was totally ignored.

The last two appliances still have not arrived. I am being told (when I called) that them may be picked up this week on Wednesday from one delivery company, but still no scheduled delivery- from the second delivery company.

I have waited, called repeatedly, received confliction information, and have not received one phone call from the sales person, or Elite- following up. That, has been my responsibility. Totally unprofessional. And I have purchase nearly $40,000 in appliances.

I have all Viking Professional appliances in my home in Charlotte NC. When they need to be serviced there's only two Viking Authorized service companies (of which one only does ranges and nothing else). When my Viking Pro microwave broke, I Googled the Viking model #. Elite Appliance was one of the best priced. I saw that you're an American company and was impressed at the lines you carry. I had some questions in regards to whether I needed to order the mounting kit & bezel. So I picked up the phone called Elite and pushed 5 for customer service, with expectations of a call center where the person on the other end would be armed with the same PDF service manuals & parts catalogs that I have. I spoke with Eddie McBroom who shattered my expectations. He knows his stuff and is very consultative. A few days later I had to fly to Dallas for business and my return flight was a few hours after my meeting was over. So I swung by Elite's showroom to take a look at the new Viking Pro microwave that superseded my (now) discontinued model. I walked in and asked the guy at the counter if he knew Eddie in Customer Service. Turns out, it was Eddie! I'm now the proud and happy owner of new Viking Pro microwave and a Marvel 15" Indoor Clear Ice Machine that make 30 lbs of the best clear ice EVER. I'll be working with Eddy over the next couple of months to refresh my outdoor kitchen. P.S. Could you guys open an Elite Appliance in Charlotte and send Eddy to work there? Charlotte's one of the 3 fastest growing cities in the US and there's a lot of custom homes (existing and being built) here. You'd guys crush it here! I'd even invest and help raise VC money if that's what it'll take to get y'all up here. You guys are awesome!