Elfster

We will be using Elfster again - it's incredibly easy and replaced hours of mental wrangling - usually done after we've all had our wine - with a complete and accurate exchange! As our family grows the politics of these things require finessing - Elfster took the guesswork out of the process! ALSO - their customer service is lightning fast and pleasant to work with!

Resolving my issue with cs was fast, easy, and fun. My agent even gave me virtual candy while i waited lol

Sprinkles the elf assisted me today and was able to correct my issue in a matter of seconds. They kept me laughing and even sent some jokes to continue my amusement. Hands down the best online customer service I have ever encountered. Keep it up Elfster!

I had a problem with the admin of the secret santa I was participating in and Holly was amazing from beginning to end (well almost end as she is following up with me) I have ZERO bad things to say about Elfster besides that one admin.

One of my participants put in a wrong email address and I couldn't find them. Needless to say I was frustrated and couldn't figure out why I couldn't see them. The customer service person for Elfster looked up the information, didn't get frustrated with me with all my questions and merged the two accounts together. I'm back in business and ready to draw names for the gift exchange. Will right another review when we complete our gift exchange.

I really botched up my Elfster account and Elf Holly was fantastic. She took care of all my issues with great patience & professionalism and a great sense of humor. So happy with excellent customer service.

Noel was able to get me added to the Gift exchange from work AND merged my two emails! I lost the chat and Ginger helped get me back to Noel that is not only excellent customer service but top notch Team Work. I will definitely recommend your site and service to others! KUDOS ELFSTER

The Elfster app is amazing and my family LOVED using it! It's super easy, you can check in anonymously with participants, and I even got alerts when wish list items went on sale! Everyone was VERY happy with their gifts. Highly recommended 5

Short stop was patient and courteous and hung in there with me until we reached resolution... i wish more reps were like him... he needs to be cloned... it did take a while but the situation was complex... he asked the right questions to get to s solution. I hive him 10 stars

I set up my first Elfster secret Santa for my team and I messed it up pretty badly with several people listed twice, ect. Well Emma the sled elf saved the day with her kindness, patience and great service. All is now well and Christmas is saved!

I have used Elfster for a few different exchanges, both local and virtual exchanges. The platform made everything so easy, and the work that has been put into it over time continues to make it better and better. The support team is also easy to work with, and very helpful.

I accidentally deleted my name draw and Holly helped me restore it with kindness AND humor! Thanks Holly, you restored the magic of Christmas!

I had an issue with some of the exchanges that I set up for our families (forgot to include someone and also forgot to put restrictions after the names had been drawn)
I was in touch with Holly on the chat and she was so so helpful! She was really efficient and quickly rectified everything
Thanks again

Noel from Elfster was able to get back to me super fast! For some reason, the creator of the gifts exchange event made me a child account under my main account. Noel was able to merge the accounts and now we are back on track! Thanks so much for all you do!

Great idea for the holidays especially for those who live far from one another. There is even an option to make a wish list and you can secretly follow people as well. I even see what left from a holiday wish list to buy birthday presents some time. I was also able to add wish lists for my children and everyone can still see them even though they don't participate in the exchange. Their customer service "helper elf" is awesome too. They walked me through changing someone's email. Lovely website and experience using elfster!

My family lives in multiple provinces. I was able to invite them all by facebook and email where they could sign up if they wanted to join in. You set the draw date and the site doe the rest! You can even post items on a wish list for the person who picked your name (including sites like amazon). I was even able to add people after the draw date. Their live customer service helped me two days in a row promptly and were very courteous.

I actually came across this site thanks to a friend. Make secret santa exchanges MUCH easier, so that husband can't get paired with wife, ect. Plus, my family lives all over, so an electronic secret santa that remained secret was a HUGE plus! Not to mention the Wishlist feature that is connected to Amazon. When I had a question, Pinky the Elf not only answered it with great patience, but also made me feel better when I had that DUH moment. LOVE IT! Will use this every year.

Had issues consolidating my children's account's for a gift exchange. Was going to just leave it as it was and just deal with it. Then i saw the "Need Help? Chat Live" come up. And i was thinking, "Who would be working on a Sunday?'' And it was Shelly the Sweet Elf! She fixed everything! You are a blessing Shelly! I'm going to personally tell Santa that you deserve a gift!

We have been using Elfster for years and it never fails us! I was having trouble with a couple of our accounts and Elizabeth the Buckeye Elf was wonderfully helpful! Super friendly and knowledgeable elves. Elfster keeps our information for past years and we are able to delete or update. I like that it allows the buyer to mark item purchased to let others know that it is no longer needed to avoid receiving multiples. We use it for birthdays, too. List can be updated at any time. Elfster is the best!

Elfster has saved time for us every year we use it since 2014. It is so flexible and allows you last minute changes. The tool is very well thought, intuitive and the resources for making your wishlist makes life easier and avoid trouble by the anonymous questions when doubtful.

The elf service I requested was efficient and precise.

Thank you!

Not only does Elfster draw the names for you, but you are easily able to un-assign an individual, and reassign someone else to them (if need be)! I've used this with my friends and student classes. They loved it! Elizabeth, the Buckeye Elf was such a huge help in answering my questions. An excellent experience overall!

Our group of friends have been using Elfster for over 5 years now doing a Secret Santa. Its a great place to post your gift lists and make sure we don't get duplicates. Great online chat for any help you need.

I went on to set up our annual (25 years) gift exchange to find the site had been changed/absorbed by Elfster. My history was not there, many of my participants were missing? I was near tears. OK, I cried. I clicked on the elf and explained what had happened and Tricia and the head Elf were able to restore most of my information so the name exchange could go on tomorrow, Thanksgiving, as it has for 25 years. Thank you so much Elfster. This is what the season is about, helping others, family and traditions.