• ElectronicsForce

ElectronicsForce

Overview

ElectronicsForce has a rating of 4.8 stars from 4,473 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ElectronicsForce most frequently mention customer service, new phone, and shopping experience. ElectronicsForce ranks 2nd among Mobile Phones sites.

Positive reviews (last 12 months): 97.1%
Positive
33
Neutral
0
Negative
1
10
See all photos

What reviewers want you to know

Positive highlights

  • Surprisingly enough, I found the one I was looking for on electronics force website.
  • If when I receive the cell phone it acts and does right...with no problems...I will definitely buy from u again....

Critical highlights

  • Customer service was exceptional, but very disappointed in product that was advertised vs. shipped.
How would you rate ElectronicsForce?
Top Positive Review

“They have never let me down!”

Greg S.
3/9/24

Purchasing a phone from them is as easier than ever! Especially thanks to their new website. I have placed an order with them in the past probably back in 2019, and by then for sure I needed an upgrade. I placed an order for a new galaxy phone with them and I am very happy with my phone and purchase now. They did a whole special about renovations on their website and it all looks extremely good and future proof making my order even easier. I will be buying again from them as they have never let me down with any of my orders

Top Critical Review

“Stole my money and my phone”

Rob K.
7/7/23

Bought a phone that was broken. They said they would fix it under warranty. Paid to ship it to the company. Weeks went by with no communication. I called and they said it would be sent in the next week. It never arrived. I called and they promised a manager would call. No one called. I called back several times and demanded a fixed phone or a refund. They said I had to pay a $95 charge which was never mentioned before. This company is a scam and will steal your money.

Reviews (4,473)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (115) electronics force (17) cell phone (28)
Thumbnail of user seang128
Sean G.
1 review
0 helpful votes
March 10th, 2019
Verified purchase

The first time i tried to purchase this phone as a gift and have it delivered to that address the order was cancelled. No email was sent to me? Luckily I checked the order to find this out. I have used this card on other sites and was able to mail to the gifted address?

Thumbnail of user jackd972
1 review
0 helpful votes
September 2nd, 2022

I came to their website to buy a new phone, the guys helped me with all my questions on how to do it quickly and clearly, they were also polite and professional. Thank you

Service
Value
Shipping
Returns
Quality
Thumbnail of user benjaminr37
Benjamin R.
1 review
0 helpful votes
September 20th, 2016
Verified purchase

Just started buying here I have to see how the results go after this purchase. So far I have not received an email confirming my order

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Bonnie R.
1 review
0 helpful votes
June 1st, 2019
Verified purchase

Not sure 1st time for this kind of purchase online Phone store didn't
have kind of blackberry I wanted

Thumbnail of user sharonb511
Sharon B.
1 review
0 helpful votes
June 21st, 2019
Verified purchase

The only thing I didn't like is that I wanted to order my product by phone instead of online and I was unable to reach anyone in the sales department, so I ended up ordering it online.

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kris h.
1 review
7 helpful votes
May 10th, 2020
Verified purchase

I was sold a phone that could not connect with my carrier...Verizon. Have sent phone back...waiting to see if I get credited for the teturn... hope so

Thumbnail of user ericc211
Eric C.
1 review
0 helpful votes
February 24th, 2018
Verified purchase

Ordering was straight forward and easy.

Delivery was slow, later than promised.

Phone was as advertised/ new and working great. Overall I will shop here again provided I have time to wait for shipping.

Thumbnail of user philipp128
Philip P.
1 review
0 helpful votes
July 24th, 2019
Verified purchase

Seems to be an artist site hope that I get new phone that's factory new like I say again it seems to be an honest site

Thumbnail of user barbarac1130
1 review
0 helpful votes
May 18th, 2020

Good company but it takes them a whole week to process orders. Even if you pay 3 day shipping it will still take them time. Non the less I'm satisfied with what I paid for.

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Peter M.
2 reviews
0 helpful votes
September 27th, 2017
Verified purchase

Your policy (that the shipping address must match the billing address) held up my order. I've never encountered such a policy when shopping online and it's not very convenient.

Thumbnail of user alfredp67
Alfred P.
1 review
18 helpful votes
April 8th, 2020
Verified purchase

Standard specifications but no other information on website. No or Limited information on condition (new? Original packaging? shipping weight seems high). No list of items included. No related accessories offered (case, extra battery). No idea of availability, in stock? Somewhat a "pig in a poke". Free shipping sounded good but 10 day minimum indicates a week before shipped

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arash r.
1 review
0 helpful votes
October 8th, 2017
Verified purchase

I could not find a return policy and the site had issues with entering information. The site, in my opinion, does not have a good interface. I would also make the "checkout" option towards the bottom left more visable. I apologize for the low ratings, but hope it may help remodel your site.

Thumbnail of user eleanorm33
Eleanor M.
1 review
0 helpful votes
October 14th, 2017
Verified purchase

First time shopping with you... depending on what shape my product is in when I get it and how long it takes to arrive will determine whether I use this online again or not.

Will also depend on if I tell my friends about you.

Thumbnail of user armandoo17
Armando O.
1 review
0 helpful votes
January 15th, 2020
Verified purchase

The transaction took long to complete and was a bit frustrating, but all is well if the phone arrives brand new as promised

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anonymous N.
2 reviews
0 helpful votes
September 27th, 2018
Verified purchase

I would rate the experience higher except my original order was cancelled without anyone contacting me, due to the shipping address being different than the billing address. If someone had contacted me, I could have cleared this up and not delayed the purchase.

Thumbnail of user johnh1179
John H.
1 review
0 helpful votes
October 24th, 2016
Verified purchase

I waited over 2 weeks to find our that my first order was cancelled. When I tried to contact you I had no luck. I placed a second order now and will see what happens.

Thumbnail of user victoriat68
Victoria T.
4 reviews
1 helpful vote
March 24th, 2019
Verified purchase

Love your product selections and excellent price point. But the following really marred my experience: 1) would not let me use my credit card of choice...kept declining although I have $0 balance on my credit card; 2) no online chat or weekend support - Monday to Friday customer support hours are very 1980s.

Thumbnail of user charmayneg
Charmayne G.
1 review
1 helpful vote
November 11th, 2018
Verified purchase

The website is great. But there should be more photos and information about the product and an easier way to get in touch with customer service.

Thumbnail of user karinm65
Karin M.
1 review
0 helpful votes
May 14th, 2020
Verified purchase

Awful communication. Didn't reply to emails. Lied about date my order went out for delivery on more than one occasion. Phone was not unlocked, as advertised.

Thumbnail of user bethd89
Beth D.
2 reviews
0 helpful votes
November 16th, 2018
Verified purchase

It is very annoying that I have to "sign up" for every single thing I buy on the Internet. You should at least have a guest checkout. I can't remember 50 passwords and I don't want to sign up for anything I just want to buy a phone.

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Wendy C.
7 reviews
0 helpful votes
May 16th, 2019
Verified purchase

I had a previous order that was cancelled out of the blue and now I'm on the fence. I hope your cousin enjoy's my phone...we'll see if these show up.

Thumbnail of user laurieb100
Laurie B.
1 review
0 helpful votes
May 7th, 2018
Verified purchase

I do not like survey and even less if you are forced to write a message.
you loss 2 start for this, and I do not take more, just because I'm in a good mood.

Thumbnail of user sandyn39
Sandy N.
2 reviews
0 helpful votes
May 3rd, 2020
Verified purchase

Why couldn't I find anything on return policy in your website? I have purchased a phone and wanted to know what my options are in case there is something wrong with it? I called your phone number and had to leave a message and have not heard back so I've gone ahead with this purchase.

Thumbnail of user anonymousv797
anonymous V.
2 reviews
0 helpful votes
March 23rd, 2020
Verified purchase

The item don't specify if re-furbish or new. I would have wanted to by glass protector and a case but couldn't. Now I have to look at another web.

Thumbnail of user racheld117
Rachel D.
1 review
0 helpful votes
October 7th, 2017
Verified purchase

I have been using the IOS system for 4 years. I decided to go back to an android and was looking for a certain Motorola phone I couldn't find anywhere else. I assumed this phone would work as well as the ones I had used in the past by motorola. I waited a bit for it to come. Once I received the phone there were no instructions or papers on the phone itself so I had to Google which I found annoying. I also noticed that the additional 10 dollar extra strength signal I had purchased obviously didn't work. I used this phone for about a week and just got so frustrated that I went back to my old iphone. The phone seemed like an old refurbished phone. It never keeps charge and is very difficult to use. While the prices are good and the choices are too I would never recommend purchasing anything from anyone but a store or Walmart. Too risky!

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Company Representative

Thumbnail of user wilsonr25
wilson r.

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