Able to quickly describe what was needed for the installation and explain components. Delivery was quick with information by email every step of the way.
Product was delivered 2 days before expected date and quality is just as we expected it should be. I highly recommend the Fireplace Store and will be ordering my gas logs from them as well.
I bought a new firebox. The firebox was damaged when it was deliversd. I called eFireplace [12] twelve times. The rep said they could do nothing, but file a claim with fed-ex. Icalled, spoke with rep again. The rep sent me a email, saying fed ex declined the claim. They said sorry, the firebox belongs to me. I filed with pay pal and credit card services. Sorry company to deal with. Please use caution... rick vassar
Received items quickly. Shipping was free. Loved being able to see video of logs burning. Hook up was simple. Remote was a little more difficult but overall a good experience.
Replaced the ODS (oxygen depletion sensor) purchased from eFireplace store and the job went smoothly due to the extremely good advice from the technical support department on checking n installing the ODS!
Brett, the technician was awesome and patient!
I LEARNED THE HARD WAY THEY DO NOT STAND BEHIND THIER PRODUCTS. WE RECEIVED A DEFECTIVE FIREPLACE WITH MISSING PCS THEY WILL NOT REPLACE, TOLD US WE COULD USE A BLOW TORCH TO CURE THE FIRE BRICK, REALLY, USE A BLOW TORCH IN OUR HOUSE TO FIX WHAT YOU SELL. SAVE YOUR TIME AND MONEY GO TO A DIFFERENT FIREPLACE STORE.
I orderded this to keep my mantle from getting too hot. Received in just a couple of days. Easy to attach and besides looking great it does its job deflecting the heat.
Beautiful mantle that we ordered last minute was delivered quickly with no additionalfees. Wonderful service. We would recommend this store to others without hesitation.
We were very pleased with the gas furnace that we purchased from eFireplace Store. Our order was filled accurately and shipped quickly. Thank you so much!
EFireplace has made it easy to find the right parts and have them on site quickly. I would recommend their services to anyone who needs anything fireplace related!
I purchased a Fireplace Reflector to help protect my back bricks from heat deterioration. It arrived withing 3 days of ordering and it was in perfect condition. I am very pleased.
This place is a sham> Bought fireplace embers for my gas fireplace I replace them every few years I tried their more expensive platinum embers at a higher price because they said they are superior. Normally bag is about a halg gallon size of embers and the picture they showed online had them covering the whole grate. What I got for 17$ plus 12$ shipping was 1 gram of embers not enough for a candle. Could have been sent in a one stamp envelope. When I called they said I would have to eat shipping both ways and pay 15% restocking fee, DO NOT MAKE THEM SAME MISTAKE I MADE STAY FAR AWAY FROM THESE SCAMMERS
After shopping locally, found same fireplace for $600 less. Delivery was fast and free. Easy replacement for my existing vent less gas logs which stop functioning after 20 years.
Great selection of Grates and found the exact size and the quality I was looking for! Price was excellent too! EFireplaceStore will be my go-to from now on! Thanks
I ordered gas logs from the website using their resources to properly size the log set. When they arrived I hired a local licensed installer. He installed the set and determined that they were defective because the pilot/valve did not work. We called efireplace at. That moment and instead of shipping out replacement parts like amazon or other online retailers who operate on a customer service priority platform we entered into a long process of back and forth where I had to video the logs malfunctioning, which I did, and then apply for a warranty claim which has been over 22 days involving me finally returning the logs out of frustration and still no credit. They have implied that since the logs were installed I may not get full credit although no one can explain how you determine they are not working properly without installation. It's been a nightmare. Thus far I have incurred the cost of the logs ($700) and the cost of the installer ($250) and have no logs. Lastly, nowhere on the site does it mention that the pilot/valve assembly for these particular logs is huge and shiny and that it prevents the logs from being centered in the fireplace if you have a typical side entry gas line and safety valve. The installer said I need a smaller set in order to center them and that this type of pilot assembly cannot be camouflaged. When this is resolved, I'll update appropriately.
Everything was top notch and complete so what else could I want.
The biggest complaint I have is the fact I have to put in at least one hundred characters for this rating!
I ordered a fiberglass hearth mat, and I like everything about the experience: shipping was quick and product is as advertised, looks sharp and protects our carpet. May order more of these.
Ordered fireplace and chimney pipe on oct 1st was delivered on oct 6th storm collar
Was missing called rep, they told me it was in another shipment, waited 1 week called
Back on 12th, rep e-mailed me 2 days later, said I overlooked storm collar, kelsey said
They would check out order, never heard anything more from rep! Had to go to a metal
Shop and get a storm collar made so I could do install. VERY POOR SERVICE!
Very easy to purchase and good price compared to other sites and product availability. Set included all of the items I needed to convert a previous wood burning fireplace to gas logs.
I purchased a few items from this store and was completely satisfied with the order execution and delivery time. The products arrived in excellent conditiom.
Overview
eFireplaceStore has a rating of 4.7 stars from 391 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eFireplaceStore most frequently mention customer service, fast delivery and good price. eFireplaceStore ranks 3rd among Fireplaces sites.
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- Memphis, TN, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members