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Edmunds.com
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website thubmnail of Edmunds.com
edmunds.com
California
1 review
9 helpful votes
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Poor car site.
May 9, 2016

I found my car through the site, but i was swamped with ads. The dealer was pretty sketchy. Then the site promised some promotional with a 200$ gas card. Which because i was late accepting the offer they didnt honor it. I bought my car *******$ cash, and they cant offer a stupid 200$ gas card? How stupid. I honestly dont care about the 200$, but its really the principal. Dont shop here. Use a different site. Youll thank me later.

Date of experience: May 9, 2016
Florida
6 reviews
15 helpful votes
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Site does not work
December 26, 2017

I can't evaluate anything about Edmunds. The new site is a complete mess. Browser crashes, browser stalls, dead links. Wow did this one ever go down the tubes.

Date of experience: December 26, 2017
Maryland
1 review
6 helpful votes
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All this site does is funnel you to auto dealers. They used to be a good site. Do not even waste your time with joke.

Date of experience: May 17, 2018
Arizona
1 review
2 helpful votes
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Trying to price out a new vehicle, site was slow and unresponsive and I never did find what I wanted to. I will not waste any more time looking for information here

Date of experience: April 7, 2018
North Carolina
1 review
6 helpful votes
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We went to buy a car ready to pay listed price but dealership said they don't deal with Edmunds and would not honor the internet price listed

Date of experience: June 20, 2020
Nevada
103 reviews
330 helpful votes
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I don't and don't plan to go thru Edmunds to buy my car. I'll do my research on Edmunds on quality and pricing, then go armed with the info to the local dealer. For research, I don't know of any better place to read about the good, bad, and ugly, without having to pay for it like Consumer Reports. I've not had any website technical or latency issues in the past, so I can't weigh in about problems like that that others have experienced. Could be Internet provider, clogs in the internet core, etc, something other than their website servers.

Date of experience: April 24, 2018
Florida
1 review
0 helpful votes
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I purchased my second car from Crown Acura Arash was my sales person very professional and helpful, I would definitely recommend this dealership to everything.

Date of experience: July 12, 2023
Washington
1 review
2 helpful votes
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All of these car review companies like KBB and Edmunds have been purchased by big monied interests in the automotive industry. You will notice that they have all increased prices on new and used cars systematically in the last 12-18 months. Many new cars that sold far below MSRP when purchased new are now selling way above MSRP as a used car. This is an engineered manipulation of the automotive marketplace to produce the highest profits ever seen in this market segment. Also, every new car sold in the USA is being pushed to a $30k to 60k unit price. I know that all of the manufacturer's Honda, Toyota, Kia... all have new cars that sell for $12 to 15k. I've seen them being sold all over Asia. However, they will not allow them to be sold in the USA? They want all Americans to be saddled with a $40k loan on a depreciating asset like a car. I urge all Americans to write their congressman and tell them that we want to purchase affordable cars ($15k) that will not force us into bankruptcy if we lose our jobs and cannot pay off a car loan that that is three times what the asset is actually worth.

Date of experience: December 1, 2021
California
1 review
4 helpful votes
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This site is a terrible waste of time, the API wont recognize my email address after wasting time going through all the steps to get car info. Help desk was also a waste of time! Simply suggested using another email! WTF!? THAT IS MY EMAIL! FIX YOUR STUPID API! I use that email on every other site without fail.

Date of experience: December 15, 2016
Massachusetts
1 review
8 helpful votes
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I was a fan of Edmunds for many years. Did most of my research for specs and prices and reviews of driving, handling, performance and features. It WAS a great resource for me the consumer. But now it seems very difficult to find the information I want. It seems it's sole purpose is to sell cars for the dealers. Even trying to get prices I have to enter my phone # and email address. That ridiculous! My car buying process can start years before I actually buy my next car. It usually starts when things about my current vehicle start to bug me. Or I may see another car on the road that looks cool and I want to check it out. I have a few specific things I want in a vehicle so I need to look at the specs, I'm a spec freak you might say. The way the new layout is on Edmunds it's very time consuming to get the specs I want. I always want to know "how much cargo space behind the 2nd row". A spec that is often left out on 3 row vehicles, but even finding that it's left out is difficult. It's just an overall pain to compare vehicles now. Again, it seems way more geared to the dealer then to the car buyer. It drives me nuts and I don't like using it. Looking for a better web site for doing my research, Edmunds no longer makes it fun. I don't want dealer sending me email in perpetuity while I'm still window shopping!

Date of experience: October 1, 2017
Massachusetts
1 review
3 helpful votes
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CLOWNS
May 13, 2021

Sale prices are not accurate. Edmunds.com is too scared to have their business take actual phone calls

Date of experience: May 13, 2021
California
3 reviews
2 helpful votes
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The Edmunds Scam
October 15, 2020

It is obvious why car dealers cannot stand the internet: it allows consumers to shop around and, in theory, compare prices. But they have figured out a way to upsell using the internet through the supposed services provided by Edmunds.

Edmunds allows you to define you vehicle search and then "connects" you with dealers. Edmunds even gives you an imaginary "price paid by others," for the same vehicle telling you what is a good, fair or even great price. It then directs you to the dealer's site, forwards your information to the dealer so the harassing calls, texts and emails can start pouring in. Then daily (sometimes even more) Edmunds pushes your selected vehicle with admonitions such as "test drive this before its gone" and "your selected vehicle is here".

There is a catch: the vehicle as priced is never available. In fact, even when provided the right VIN number it is always in transit! To add insult to the string of phony baloney, instead of providing the vehicle you selected during the on-line process, your email is filled with models that do not match what you requested.

In my case, I have been looking for a 2020 Ford F-250 Super Duty Pick-Up Short Bed in the Lariat Package. Edmunds tells me, with the features I want, that the price should be between $50,000-$58,000 depending on features. Guess what? Every dealer has the same truck only starting at $70,000! That price is not even on the Edmunds curve. I assume between "good price" and "great price" there is not a category for "outrageously overpriced"!

Every day I get, "new matches for your car search" and every day it is the same: vehicles that do not "match" my request (i. E. XL, XLT lower end trucks) or vehicles that are $20,000 more than the Edmund's price.

It is sad that what should be a seamless, honest process has been co-opted into a scam.

Date of experience: October 15, 2020
Illinois
1 review
4 helpful votes
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Total price miss
September 15, 2017

I traded in car and they were 5,000 off on the trade in private ce of a 10 year old car. How is that possible.

Date of experience: September 15, 2017

Overview

Edmunds.com has a rating of 1.8 stars from 34 reviews, indicating that most customers are generally dissatisfied with their purchases. Edmunds.com ranks 571st among Car Buying sites.

service
5
value
8
shipping
3
returns
2
quality
8